Incorrect Billing and disingenuous / misleading wording of Plans

Between March and April ,I did not pay for Fibre as I was aware that there is no contract in place. In addition, metrofibre works on a PREPAID basis on their Month to Month deal and on the 5th , they will automatically disconnect a line for nonpayment. On the 5/05/26 , payment was made and my connection was restored until the 21/05/26.After enquiring, I was told that my account is in arrears!

-How does a month to month end up in arrears? -I do not have a contract with metrofibre and their website it states that their services are prepaid, how is possible to be in arrears? And by the way, PREPAID means that if one does not pay upfront, you do not receive the services and there will be no financial liability - Metrofibre has been suspending services, monthly, on the 5th, if payment has not been done. How then does one owe an account that operates on a prepaid basis?

I find Metrofibre to be disingenuous and misleading consumers by claiming that their plans are month to month and that their model operates on a prepaid basis.

I want my services restored and credited for the days my service has been suspended.