TP
Thato P
Active since Nov 2012
10
Reviews
0
Industries
Reviews
10 reviews4 days ago
Incorrect Billing and disingenuous / misleading wording of Plans
Between March and April ,I did not pay for Fibre as I was aware that there is no contract in place. In addition, metrofibre works on a PREPAID basis on their Month to Month deal and on the 5th , they will automatically disconnect a line for nonpayment. On the 5/05/26 , payment was made and my connection was restored until the 21/05/26.After enquiring, I was told that my account is in arrears! -How does a month to month end up in arrears? -I do not have a contract with metrofibre and their website it states that their services are prepaid, how is possible to be in arrears? And by the way, PREPAID means that if one does not pay upfront, you do not receive the services and there will be no financial liability - Metrofibre has been suspending services, monthly, on the 5th, if payment has not been done. How then does one owe an account that operates on a prepaid basis? I find Metrofibre to be disingenuous and misleading consumers by claiming that their plans are month to month and that their model operates on a prepaid basis. I want my services restored and credited for the days my service has been suspended.
1 reply
2 months ago
Non refund of Bookings
I booked return tickets from OR tambo to King Shaka international [Booking 4B58CD3] through discovery vitality app as early as January 2026. The travelling dates are in June. The sole intention of the flight was to travel for the comrades marathon that will be takin place on the 11th of June. I, however, was unfortunate to have my femur bone (Thigh bone) broken on 5th March 2026 and underwent surgery subsequently. It became evident that I will not be running for the next 6 to 9 months as the bone needs to time to hell and as a result had to cancel my comrades entry and since the only reason I would travel to Durban would be to run comrades ,I had to cancel my flights. The cancellation took place over the weekend of the 28th of March and since I was unable to speak to a consultant to explain the options available for me , I decided to cancel. There was an option to rebook ,however the online system only allows one to change dates instead of changing travelling destinations. As indicated earlier, I was travelling to Durban to participate in the comrades and since there were other costs implications (Accommodation etc) it did not make any financial sense to proceed with the trip. On 1/04/2026 ,I called SAA to follow up on the refund and I was told that I had initially selected a flight that does not refund upon cancellation. My main objection to non refund or change in travel destination is that: 1. Opting to keep the booking was going to be financially burdening on my end as I would have to book accommodation etc for a trip that is not beneficial to me 2. I have been in hospital for the past 3 weeks and are focusing on recovery, I was proactive in trying to minimise forfeiture of my funds as I was aware that I will not be going to Durban. 3. When I made a booking ,I did not anticipate that I was going to have a misfortune of breaking my femur and not participate in the comrades marathon 4. The cancellation of the trip is 3 months from the date of travel, showing that If I could have had the opportunity to engage a consultant if they were available I would have exercised and option that is favorable to me. 5. I am currently using a walking aid to move and have been informed by my surgeon that I will be using the aid for the next 6 to 9 months. I would rather spend my time recovering with my family than travel so that I do not forfeit my bookings as a result of my limited mobility. Section 17 of the Consumer Protection Act (CPA) No. 68 of 2008, grants me the right to cancel advance reservations. More so that I have done that in advance (months before departure date) and my medical circumstances
0 replies
29 months ago
Incorrect Billing and botched contract cancellation
In November 2023, MTN Billed me incorrectly. 1st Dec 2023, I then requested a correction (ref: req000004677178), however no correction was made to date. I subsequently (on 1 Dec 2023) requested that one of my contracts be cancelled as it was on a month to month basis, only to get billed for the contract in December 2023. I followed up with MTN and was told that my request for a cancellation does not reflect on the system. To make matters worse,I requested a recording of the call I made on the 1st December 2023 and still to date I have no recording. I have been a customer since 1999 and I must say MTN service has deteriorated over the years. I want my billing sorted ASAP.
0 replies
48 months ago
Access denied and Payment systems inefficiencies
I am very disgusted ,appalled and disrecpted by the treatment I receive from Virgin active. I have been a member for years and in all those years ,I have always paid my account in full. For the past 2 years or so,I have been paying using the facility at the gym.Last year virgin active experienced a cyber attack and as such I could not make payment using the card machine facility. For months ,it was never communicated to me by the centurion virgin active that the card machine system was discontinued instead what I was told was that I was not able make payment because their systems were doing. It was only at the end of last year that I was told that card payments were discontinued and then I commenced making EFT payments(I also tried the link payment option twice,which failed on both the occassions). The EFT payments made were not picked up for 2 months ,they cited referencing is an issue(ID number vs Card number).I tried both referencing and was told to instead forward proof of payment. Proof of payments were forwarded to Mr Signh and M(r)s Shingase. It is only after Mr Signh forwarded proof of payments to treasury that payments reflected on my account. My access to gym facilities has been suspended,they cite my account is 2 months in arrears.My account would definately be in arrears as I could not make payments for over 5 months last year, and that was not any of my doing but lack of proper and efficient systems . I have made every effort in making payments last year and I continue to make payment on a monthly bases(EFT). I feel that my rights as a consumer have been violated.I get harassed by receptionists whenever I access gym for an account being in arrears ,not because I was not willing to making payment nor that I am not making payment.It is all because of Virgin active's administration inefficiencies. I am being denied access to the gym ,however I get billed for using the gym every month.I find this conducted in contravention of consumer protection act. Please fix your mess and grant me back my access.
0 replies
54 months ago
Discovery Bank charging interests even when debt is settled
I have been with Discovery for a long time and over the years I have learned when to clear my credit card without attracting interest. Discovery has been charging me interests even though I have cleared my credit card within the 55 days stipulated to avoid attracting interests. I am not a happy client!
6 replies
70 months ago
Fraudulantly debitting my bank account
I had signed up for rain,taking them up on their 7 days trial period.I was not impressed with their service and withing 7 days communicated with the company that I will not be using their services going forward.When I signed up,the compaby charged me R470 ,which by my understand standing was supposed to be refunded.However,the company charged me R260 the very same month.That did not end there as they kept on debiting me R470 for the following 2 months.This is unacceptable and it is illegal.I want my money back.
1 reply
86 months ago
Discovery Card defrauding clients with interest charged
I have been a client of discovery card for over 10 years and I have paid my credit card religiously with a knowledge that If I do not settle my account withing 55days interest will be charged. On the 20 March 2019,I paid the full credit facility amount to avoid any interest being paid.On the 20 March 2019,discovery owed me R376.84 as per their statement.However, on the 19th April I was charged R 352.59 interest,which contradicts their claims of offering their clients 55 days interest free. I have written discovery card an email,and the only thing they could do was a lecture me about how to avoid paying interest and not interrogating my query. I want my money back.Discovery card ,you have charged me incorrectly based on the premis that when I took the credit card with your instituton,I took it on the bases that I will receive 55 interest free period and I understand how that works as I have been using your facility for the past 10 years. Below is the mail reference numbers: -WRefNo# ********** 443#- -MailRef# ********** 701#-
7 replies
90 months ago
ABSA Miscalculated 3 months vehicle Settlement quote date
3 months ago ,I approached ABSA vehicle finance to request a 3 months settlement quote which will have ensured that penalties for switching the vehicle finance were waivered as per the legislation.I went to ABSA on the 14 September 2018 and the call I made whilst at the branch was around 13:00.I went back to the same branch(Sandton city) on the 13th of December however the que was too long and I decided to go on the 14th Decemember 2018 as that would mark 3 months after I had initially made the request. I was then informed that I could not get a 3 months settlement quote as I was supposed to have requested the quote on the 13th December 2018.I escalated the matter citing that 3 the 14 December would mark 3 months after the initial request was made.A lady called Jennis informed that the 13th would have marked 3 months instead. I tried explaining that their system fails to recognise that there are two ways of counting and that with my interpretation I was not incorrect. I feel that ABSA has not done enough to remedy my situation as their system does not recognise that one I had started counting 1st day as 15 September and not the 14 September.In addition,I feel cheated by ABSA as I now have to pay penalties which legally should be waivered.To date ,I have not received any feedback on my the matter after I had escalated it. The 1st reference number: ********** 5 and 2nd reference: ********** 0
2 replies
123 months ago
NON-Refund on a prepaid maintenance cover
I took up an extended maintenance plan with innovation when I purchased my vehicle in December 2011 and had paid all the cover money in full. Unfortunately, in November 2015 the vehicle was written off and subsequently all the parties that needed settling were settled by my insurance company. In January 2016, I then requested a refund of the remaining cover for my vehicle. I had chats with Nomzi Sibanyoni, Roshael, Mpho and Lebogang Ntwagae (who was introduced to me as a senior in the team) regarding my refund to no avail. It was alleged money was refunded (paid back to me),however after requesting proof of payment no such has been furbished. I have had enough of contacting an institution that does not respect its customers and that has a bad service.<br> <br> All I want is my money back.
1 reply
128 months ago
Claim amount not paid in full
I claimed for an incident, the insurer agreed for me to have the vehicle assessed and agreed to pay the claim. I had opted to look for a panel beater and Discovery paid (into my bank acc) the money they claimed was enough to cover the costs. I then complained to Discovery that the money they paid was inadequate as no panel beater was willing to fix the vehicle for that amount. An agreement was reached that I take the vehicle to Riverside Auto body and that if there is any shortfall, the insurer will pay for it. However, after the vehicle was fixed and the panel beater informed me to fetch my vehicle, the insurer had not paid the shortfall amount and since I was in a hurry I paid for it with an understanding that I will be refunded the money. Almost 2 weeks after I fetched the car, numerous emails exchanged and phone calls, Discovery has not indicated when they will pay me my money nor paid any money.
1 reply
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