MTN South Africa
Claimed Business
MTN South Africa
Claimed Business
4,992 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, MTN South Africa faces severe and systemic customer experience challenges across every service dimension. Customers consistently describe frustrating billing errors, near-impossible contract cancellations, unresponsive support channels, unreliable network coverage on home internet products, and chaotic installation and activation processes. While a small number of individual staff members receive praise for exceptional effort, these bright spots are heavily outweighed by widespread dissatisfaction.
Top Strengths:
- •Customer Service & Support Quality: A handful of individually named agents such as Andiswa, Misha Du Plessis, Nkosi, and Aubrey Thamane receive glowing praise for going above and beyond, resolving issues in single interactions with patience and professionalism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.6
Score
Ranking
#8
in Mobile Networks
NPS Score
-95
Recommended: Unlikely
Review Distribution
1.1|4,992 Reviews
May '25 - Apr '26
5(2.3%)
4(0.3%)
3(0.8%)
2(2.3%)
1(94.2%)
5(2.3%)
4(0.3%)
3(0.8%)
2(2.3%)
1(94.2%)
Recent reviews (4,992)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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sM
sagren M
1 reviews | Active since Jan 2020
19 Mar 2026, 07:50
Useless service
My mum made an application over 2 months ago for the 399 home router package. To date she is told there's no stock. She is a pensioner and required a simple offering that will equip her with internet. The application was done by my brother and she was told she will get a call when there is stock. How the hell are we waiting 2 months . Mtn eastgate needs to catch a wake up. I want this resolved today.
Helpful (0)
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sagren M
1 reviews | Active since Jan 2020
19 Mar 2026, 07:50
Useless service
My mum made an application over 2 months ago for the 399 home router package. To date she is told there's no stock. She is a pensioner and required a simple offering that will equip her with internet. The application was done by my brother and she was told she will get a call when there is stock. How the hell are we waiting 2 months . Mtn eastgate needs to catch a wake up. I want this resolved today.
0
Replies (0)SM
Siphesihle M
1 reviews | Active since Jan 2020
19 Mar 2026, 07:43
MTN ****mers
I requested a router for R529 with MTN on 13 February 2026. They captured an incorrect option which I then called on 16th of February to correct before the router was even delivered. I spoke to Tereynee Applegreen who told me to just reject the delivery from DSV which was supposed to be delivered on 18 February which I did reject when they called me on the day of the delivery. On 24th I received another delivery SMS from DSV which I assumed was the correct router now since Tereynee advised she had correct I have proof of references and emails regarding this by the way. On 05 March my connection was slow so I spoke to an ATM service champion via WhatsApp who told me I was sent the R339 home starter package which I said I wanted to correct on 16th February. She then escalated it and asked me to return the one I had I told her I got rid of the box and packaging which they require for the return she then told me to wait for the correct router to be delivered so I can use that packaging. I waited for the delivery and on 10 March I called to follow up even the guy I spoke to on that day confirmed I will not be charged for this one since it was an error on their end. Guess what, I am not charged for a router I did not request from MTN, and to top it off I’m being charged R515.87 now and not the R339. I called them today they basically said there’s nothing they can do as I asked for the R339 option. I have dates for the call recordings and everything. I have had MTN for 4 years through a phone contract and I’ve never had this issue before. They are all ****mers and no one is willing to help. I have never had such service in my life, and I work in the servicing Industry so I know how a customer is treated and this is not it. I am not paying for something that I did not ask for. I am here to expose MTN for the ****** that the are.
Helpful (0)
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Siphesihle M
1 reviews | Active since Jan 2020
19 Mar 2026, 07:43
MTN ****mers
I requested a router for R529 with MTN on 13 February 2026. They captured an incorrect option which I then called on 16th of February to correct before the router was even delivered. I spoke to Tereynee Applegreen who told me to just reject the delivery from DSV which was supposed to be delivered on 18 February which I did reject when they called me on the day of the delivery. On 24th I received another delivery SMS from DSV which I assumed was the correct router now since Tereynee advised she had correct I have proof of references and emails regarding this by the way. On 05 March my connection was slow so I spoke to an ATM service champion via WhatsApp who told me I was sent the R339 home starter package which I said I wanted to correct on 16th February. She then escalated it and asked me to return the one I had I told her I got rid of the box and packaging which they require for the return she then told me to wait for the correct router to be delivered so I can use that packaging. I waited for the delivery and on 10 March I called to follow up even the guy I spoke to on that day confirmed I will not be charged for this one since it was an error on their end. Guess what, I am not charged for a router I did not request from MTN, and to top it off I’m being charged R515.87 now and not the R339. I called them today they basically said there’s nothing they can do as I asked for the R339 option. I have dates for the call recordings and everything. I have had MTN for 4 years through a phone contract and I’ve never had this issue before. They are all ****mers and no one is willing to help. I have never had such service in my life, and I work in the servicing Industry so I know how a customer is treated and this is not it. I am not paying for something that I did not ask for. I am here to expose MTN for the ****** that the are.
0
Replies (0)SN
Sibongile N
1 reviews | Active since Jan 2020
19 Mar 2026, 06:43
BLACKLISTED BY MTN
Good day Sir/Mam. Hope this email finds you well, as I am not,thank you Hellopeter. Writing this email in a very very drained emotionally,financially & physical state,affected very negatively by MTN. Writing this on behalf of my fiancée,whose been staying abroad for the past six years, came back to SA last year,somehow someone took an MTN cellphone subscription,using my fiancé s documents ,whose name is ( Mbuso Wiseman Dlamini)and they never paid for it,leaving his name *****ed and blacklisted by MTN. On deciding to be back full time in SA obviously decided to start doing the business he left doing here in SA, which is Property. Trouble began now when he put an order last year February to purchase a property we saw to continue where he left off,Our shock when it was declined, being told he is Blacklisted by MTN. We went to Mtn to enquire about this, they asked for the obvious, “ Affidavits and proof that he wasnt even around when all this happened “ which we did, they did their part and found out this was *****ulently opened. He was told this will be cleared and be sorted within 21 days,& Guess what since then,We don’t know how many properties were declined because this is always popping out on his Kudo reports whenever we trying to buy something anything. He had to even buy a car cash, leaving us Financially stressed and drained because a car is really a necessity in Real. We’ve lost so many opportunities in business because of this “NIMBLE CREDIT BAD REVIEW” they put us in. Writing this because again yesterday 19/03/26,almost close to a year now we tried buying a bakkie because it really a need now for the Events Company we doing, and guess what Boom again, there's Nimble and all this again,early last month my fiancée again decided to physically go Knock at the MTN head offices to be helped by some guy By the name of “Lebeko Lebeko” who seemed to be ontop of this and we given him also ample time to sort it,as he promised in 21 Days this will be fixed But Hello, Surprise AGAIN Yesterday. I will Attach all the documents and conversations we had with them,those have all our references and their Contacts, Please Hellopeter exhausted all our attempts resolving this Our Only Hope is You Now, Please Assist,we tired and right now we like very very Stuck and miserable,thank you. Kind regards Sibongile Pearl Nkomo 064 097 4806 Wiseman Mbuso Dlamini 072 222 3167 Email: wmdlamini321@gmail.com Sent from Outlook for iOS
Helpful (0)
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Sibongile N
1 reviews | Active since Jan 2020
19 Mar 2026, 06:43
BLACKLISTED BY MTN
Good day Sir/Mam. Hope this email finds you well, as I am not,thank you Hellopeter. Writing this email in a very very drained emotionally,financially & physical state,affected very negatively by MTN. Writing this on behalf of my fiancée,whose been staying abroad for the past six years, came back to SA last year,somehow someone took an MTN cellphone subscription,using my fiancé s documents ,whose name is ( Mbuso Wiseman Dlamini)and they never paid for it,leaving his name *****ed and blacklisted by MTN. On deciding to be back full time in SA obviously decided to start doing the business he left doing here in SA, which is Property. Trouble began now when he put an order last year February to purchase a property we saw to continue where he left off,Our shock when it was declined, being told he is Blacklisted by MTN. We went to Mtn to enquire about this, they asked for the obvious, “ Affidavits and proof that he wasnt even around when all this happened “ which we did, they did their part and found out this was *****ulently opened. He was told this will be cleared and be sorted within 21 days,& Guess what since then,We don’t know how many properties were declined because this is always popping out on his Kudo reports whenever we trying to buy something anything. He had to even buy a car cash, leaving us Financially stressed and drained because a car is really a necessity in Real. We’ve lost so many opportunities in business because of this “NIMBLE CREDIT BAD REVIEW” they put us in. Writing this because again yesterday 19/03/26,almost close to a year now we tried buying a bakkie because it really a need now for the Events Company we doing, and guess what Boom again, there's Nimble and all this again,early last month my fiancée again decided to physically go Knock at the MTN head offices to be helped by some guy By the name of “Lebeko Lebeko” who seemed to be ontop of this and we given him also ample time to sort it,as he promised in 21 Days this will be fixed But Hello, Surprise AGAIN Yesterday. I will Attach all the documents and conversations we had with them,those have all our references and their Contacts, Please Hellopeter exhausted all our attempts resolving this Our Only Hope is You Now, Please Assist,we tired and right now we like very very Stuck and miserable,thank you. Kind regards Sibongile Pearl Nkomo 064 097 4806 Wiseman Mbuso Dlamini 072 222 3167 Email: wmdlamini321@gmail.com Sent from Outlook for iOS
0
Replies (0)MS
Mike S
1 reviews | Active since Jan 2020
19 Mar 2026, 06:39
Harras*****t
I have told you countless times to remove all my contact details from your database, yet you keep violating the popi act by sending me harrassing sms'. Cease and desist, before I splash your name all over social media, giving out an email address so others like me, can get you fined and maybe even closed down.
Helpful (0)
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Mike S
1 reviews | Active since Jan 2020
19 Mar 2026, 06:39
Harras*****t
I have told you countless times to remove all my contact details from your database, yet you keep violating the popi act by sending me harrassing sms'. Cease and desist, before I splash your name all over social media, giving out an email address so others like me, can get you fined and maybe even closed down.
0
Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
19 Mar 2026, 05:58
****
I am really disappointed as I write this review, i've a customer for a long time, and never had issues but as of recent, i am really shuttered, and you guys don't care at all,you locked my phone on the 13th feb, till today its still locked, and you cant unlocked, instead of being another device, you opting me to rather cancel the contract, which will be at a cost to me, that's so unfair, i feel ****med i regret why i took up that upgrade now I am paying for a phone i cant use, how is that fair?
Helpful (0)
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Tshepo M
1 reviews | Active since Jan 2020
19 Mar 2026, 05:58
****
I am really disappointed as I write this review, i've a customer for a long time, and never had issues but as of recent, i am really shuttered, and you guys don't care at all,you locked my phone on the 13th feb, till today its still locked, and you cant unlocked, instead of being another device, you opting me to rather cancel the contract, which will be at a cost to me, that's so unfair, i feel ****med i regret why i took up that upgrade now I am paying for a phone i cant use, how is that fair?
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Replies (0)EE
Ernest E
1 reviews | Active since Jan 2020
18 Mar 2026, 23:40
Questionable service delivery.
Questionable service delivery by one of the MTN store assisstant.On the 1 March 2026 at about 09:45 to 09:50 i visited mtn store in Wonderboom Junction in Pretoria.My contact number had been deactivated for almost 24 on the number that i had been using from 1998,i could not make nor receive calls,that also affected my emails.I have been requesting clarity on this matter from as early as 2020/2021.I had ported the number to Telkom since the year 2018.The reception i received from some Afrikaans speaking lady who blocked me at the store entrance was surprising.To my surprise it was early in the morning and the store was not even closer to closing.She had just assisted some family of four,when i arrived at the store,she intentionally refused me access to the store,which was surprising to me,i insisted that she checks their system what could be the reason for my numbers blockage,she refused i then requested a statement on my contract sim card with mtn,she wanted to refer me to online platform,i then insisted that she provides me a hard copy of my account since it was a (Data Only Sim Card) but my account was debited many different amounts not agreed upon.
Helpful (0)
|Replies (0)EE
Ernest E
1 reviews | Active since Jan 2020
18 Mar 2026, 23:40
Questionable service delivery.
Questionable service delivery by one of the MTN store assisstant.On the 1 March 2026 at about 09:45 to 09:50 i visited mtn store in Wonderboom Junction in Pretoria.My contact number had been deactivated for almost 24 on the number that i had been using from 1998,i could not make nor receive calls,that also affected my emails.I have been requesting clarity on this matter from as early as 2020/2021.I had ported the number to Telkom since the year 2018.The reception i received from some Afrikaans speaking lady who blocked me at the store entrance was surprising.To my surprise it was early in the morning and the store was not even closer to closing.She had just assisted some family of four,when i arrived at the store,she intentionally refused me access to the store,which was surprising to me,i insisted that she checks their system what could be the reason for my numbers blockage,she refused i then requested a statement on my contract sim card with mtn,she wanted to refer me to online platform,i then insisted that she provides me a hard copy of my account since it was a (Data Only Sim Card) but my account was debited many different amounts not agreed upon.
0
Replies (0)J
Joseph
1 reviews | Active since Jan 2020
18 Mar 2026, 20:43
Earbuds not delivered
I am totally disappointed. I took two Samsung A56 phones which came with earbuds. Only 1 set of earbuds was delivered when I asked abouts the second 1, I was told it would be delivered the next week. 3 weeks later I still haven't received the earbuds, I am getting no assistance from the store and the Samsung consultant that assisted with the claim for the earbuds. They are not responding to my Texts or calls. I need urgent assistance.
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Joseph
1 reviews | Active since Jan 2020
18 Mar 2026, 20:43
Earbuds not delivered
I am totally disappointed. I took two Samsung A56 phones which came with earbuds. Only 1 set of earbuds was delivered when I asked abouts the second 1, I was told it would be delivered the next week. 3 weeks later I still haven't received the earbuds, I am getting no assistance from the store and the Samsung consultant that assisted with the claim for the earbuds. They are not responding to my Texts or calls. I need urgent assistance.
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Replies (0)MC
Moeti C
1 reviews | Active since Jan 2020
18 Mar 2026, 19:45
Final Instruction to Cancel Contract – Ref: 622587422838
Dear Sir/Madam, I am writing to formally instruct the immediate cancellation of my MTN contract associated with reference number 622587422838, which reached its end date on 15 March 2026. I confirm that I have fulfilled all contractual obligations and had previously communicated my decision not to renew the contract or continue on a month-to-month basis. Despite this, my cancellation has not been finalized, and I have experienced significant difficulty obtaining assistance through your customer service channels. Please take this as my final instruction to terminate this contract with effect from 15 March 2026. I do not consent to any continuation of services or billing beyond this date. I request the following: Written confirmation that the contract has been cancelled A final statement of account (if applicable) Written confirmation that no further billing will take place Kindly treat this matter as urgent. Should this not be resolved promptly, I will have no option but to escalate the matter to the relevant regulatory authority. I expect written confirmation within 5 working days before taking the matter to the ombudsman. Yours faithfully, Moeti Ntokoane 083 302 1091
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Moeti C
1 reviews | Active since Jan 2020
18 Mar 2026, 19:45
Final Instruction to Cancel Contract – Ref: 622587422838
Dear Sir/Madam, I am writing to formally instruct the immediate cancellation of my MTN contract associated with reference number 622587422838, which reached its end date on 15 March 2026. I confirm that I have fulfilled all contractual obligations and had previously communicated my decision not to renew the contract or continue on a month-to-month basis. Despite this, my cancellation has not been finalized, and I have experienced significant difficulty obtaining assistance through your customer service channels. Please take this as my final instruction to terminate this contract with effect from 15 March 2026. I do not consent to any continuation of services or billing beyond this date. I request the following: Written confirmation that the contract has been cancelled A final statement of account (if applicable) Written confirmation that no further billing will take place Kindly treat this matter as urgent. Should this not be resolved promptly, I will have no option but to escalate the matter to the relevant regulatory authority. I expect written confirmation within 5 working days before taking the matter to the ombudsman. Yours faithfully, Moeti Ntokoane 083 302 1091
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