I just want to cancel

I am writing to formally express my dissatisfaction with the poor level of service I received while attempting to cancel my contract with MTN.

I contacted your customer service department twice in an effort to resolve this matter, and bothexperiences were extremely frustrating and unprofessional.

During my first call, the agent, [Andile Khumalo], answered the call, but the line went silent without any communication from the agent before the call was disconnected.

I then called back a second time and was transferred to the cancellations department. After providing all my details, I was informed that I needed to be transferred to another department. Once transferred, I was again required to repeat all of my personal and account information, despite already having provided it earlier in the call.

After reviewing my account, the second agent advised that I needed to be transferred yet again to a third department. When the call finally connected, the person on the line did not speak at all and eventually disconnected the call.

This entire experience has been highly inconvenient, time-consuming, and unacceptable. As a paying customer, I expected a far better level of service and professionalism from MTN.

Due to this poor customer experience and the repeated failure to assist me effectively, I have decided to proceed with cancelling my contract with MTN.

I request that this complaint be formally logged and that someone urgently contact me to assist with the cancellation process without any further unnecessary transfers or delays.