Based on recent customer reviews, Rain presents a deeply polarised customer experience. While its sales and onboarding teams frequently earn praise for friendliness and speed, the business is consistently criticised for billing errors, network unreliability, impossible cancellation processes, and near-absent after-sales support. Customers repeatedly describe feeling trapped and financially exploited once they move beyond the initial sign-up phase.
Top Strengths:
- •Customer Service & Support Quality: Named sales agents like Oscar, Brandon, and Nombulelo are consistently praised for patience, friendliness, and clear communication during onboarding. However, after-sales technical and billing support is widely described as unhelpful, rude, or unreachable.
Replied to 95% of negative reviews
Typically takes less than 5 hours 49 min to reply
TrustIndex
5.6
Score
Ranking
#10
in Internet & Telecoms
Avg Reply
0.1
Hours
NPS Score
-54
Recommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 5 hours 49 min to reply
May '25 - Apr '26
Recent reviews (6,517)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Unhappy costumer
The worst customer service ever(especially Richard) And still nobody contact me back
1 reviews | Active since Jan 2020
Unhappy costumer
The worst customer service ever(especially Richard) And still nobody contact me back
1 reviews | Active since Jan 2020
Bad service
I have been calling for my refund since last week Monday & I keep on getting an answer that it will be escalated then someone will call me but no one calls back.I WANT MY MONEY .Also you must take your call center guys for training they do not have empathy for customers on a daily basis when I call the line gets dropped I must call back again. I want my money back.
1 reviews | Active since Jan 2020
Bad service
I have been calling for my refund since last week Monday & I keep on getting an answer that it will be escalated then someone will call me but no one calls back.I WANT MY MONEY .Also you must take your call center guys for training they do not have empathy for customers on a daily basis when I call the line gets dropped I must call back again. I want my money back.
1 reviews | Active since Jan 2020
The technician was very helpful and patient
The technician was very helpful and patient. She took time to explain and resolve my issue with connectivity
1 reviews | Active since Jan 2020
The technician was very helpful and patient
The technician was very helpful and patient. She took time to explain and resolve my issue with connectivity
1 reviews | Active since Jan 2020
Rain problem
I have been having network problems since Sunday and the matter hasn't been resolved. I'm paying every month for what? For poor service. Come in Rain you can do better
1 reviews | Active since Jan 2020
Rain problem
I have been having network problems since Sunday and the matter hasn't been resolved. I'm paying every month for what? For poor service. Come in Rain you can do better