Based on recent customer reviews, Rain shows a sharply polarised customer experience. Sign-up and sales interactions consistently earn praise for named agents, while post-sale support, billing accuracy, and network reliability draw severe criticism. Customers describe a pattern where Rain is responsive at acquisition but unresponsive when issues arise, particularly around cancellations, refunds, and outages affecting work-from-home users.
TrustIndex
5.9
Ranking
#3
in Mobile Networks
NPS Score
-50
Recommended: Unlikely
Based on recent customer reviews, Rain shows a sharply polarised customer experience. Sign-up and sales interactions consistently earn praise for named agents, while post-sale support, billing accuracy, and network reliability draw severe criticism. Customers describe a pattern where Rain is responsive at acquisition but unresponsive when issues arise, particularly around cancellations, refunds, and outages affecting work-from-home users.
The most common complaint about Rain, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (1.1) is the most damaging theme. Customers report continued debits after cancellation, double billing, untraceable refunds, *********** promise-to-pay charges, and inability to cancel through the app or website. Many describe this as ********* and threaten ICASA or ombudsman escalation.
Rain scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Internet & Telecoms, compared to the Internet & Telecoms industry average of 1.9. Their strongest theme is Installation & Setup (1.9); their weakest is Billing & Contracts (1.1). The top AI-rated Internet & Telecoms business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Rain has a TrustIndex of 5.9 out of 10 on Hellopeter, based on 6,281 reviews in the last 12 months. Hellopeter has tracked Rain across 1 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Gabi and the staff at Rain Productions provided excellent service. They offloaded all the tables and made sure everything was in working order. We made a note of minor blemishes and they immediately responded to our satisfaction. We wanted it on record so there would be no dispute when they were collected. We found one table was not working properly at all. This generated an immediate response and an offer to replace everything by Gabi who was hugely apologetic. They take their customers seriously. Kudos!
1 reviews | Active since Jan 2020
Gabi and the staff at Rain Productions provided excellent service. They offloaded all the tables and made sure everything was in working order. We made a note of minor blemishes and they immediately responded to our satisfaction. We wanted it on record so there would be no dispute when they were collected. We found one table was not working properly at all. This generated an immediate response and an offer to replace everything by Gabi who was hugely apologetic. They take their customers seriously. Kudos!
