MetroFibre Networx
2.2|6,379 reviews
A
Anonymous
1 reviews | Active since Member
27 May 2026, 13:46
Poor service
I had speed issues from the last few days. I was on 1000 mbps line but i am only getting 60 mbps which was escalated to metrofibre and they have sent technicians to swap wifi router and lost internet from 11 am before swap was initiated and still no feedback from metrofibre.Now the swap is also unsuccesful.
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Replies (1)MetroFibre Networx's replyOfficial
27 May 2026, 13:58Dear Pranith Muppidi
Thank you for bringing this matter to our attention.
We understand the frustration caused by the reduced speeds and the subsequent loss of service following the router replacement attempt.
Please note that the matter remains escalated with the relevant technical teams for urgent attention. The unsuccessful router swap and ongoing connectivity issue are being further investigated to determine the cause and restore service as soon as possible.
We acknowledge the inconvenience caused by the prolonged downtime and delayed feedback, and the relevant teams are actively working toward a resolution.
Further updates will be provided as soon as feedback is received from the technicians handling the matter.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration caused by the reduced speeds and the subsequent loss of service following the router replacement attempt.
Please note that the matter remains escalated with the relevant technical teams for urgent attention. The unsuccessful router swap and ongoing connectivity issue are being further investigated to determine the cause and restore service as soon as possible.
We acknowledge the inconvenience caused by the prolonged downtime and delayed feedback, and the relevant teams are actively working toward a resolution.
Further updates will be provided as soon as feedback is received from the technicians handling the matter.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply27 May 2026, 13:58
Official
Dear Pranith Muppidi
Thank you for bringing this matter to our attention.
We understand the frustration caused by the reduced speeds and the subsequent loss of service following the router replacement attempt.
Please note that the matter remains escalated with the relevant technical teams for urgent attention. The unsuccessful router swap and ongoing connectivity issue are being further investigated to determine the cause and restore service as soon as possible.
We acknowledge the inconvenience caused by the prolonged downtime and delayed feedback, and the relevant teams are actively working toward a resolution.
Further updates will be provided as soon as feedback is received from the technicians handling the matter.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration caused by the reduced speeds and the subsequent loss of service following the router replacement attempt.
Please note that the matter remains escalated with the relevant technical teams for urgent attention. The unsuccessful router swap and ongoing connectivity issue are being further investigated to determine the cause and restore service as soon as possible.
We acknowledge the inconvenience caused by the prolonged downtime and delayed feedback, and the relevant teams are actively working toward a resolution.
Further updates will be provided as soon as feedback is received from the technicians handling the matter.
Kind Regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,