Vodacom
Verified Business
Vodacom
Verified Business
8,649 Reviews (last 12 months)
Responds in 13 hours 4 min
AI Review Summary
Based on recent customer reviews, Vodacom faces severe and systemic customer experience failures across every core service dimension. Customers consistently describe billing errors, contract disputes, unresolved complaints, unreachable support channels, and prolonged outages. While isolated praise exists for specific named agents who deliver exceptional one-on-one service, these bright spots are overwhelmed by a pattern of broken processes, misleading sales practices, and a near-total absence of accountability or follow-through.
Top Strengths:
- •Customer Service & Support Quality: A small number of named agents such as Aubrey Kunene, Aphiwe, Kelly, Edwin, Felicia, and Sipha receive heartfelt praise for patience, knowledge, and follow-through. These individuals represent what good service looks like within the organisation.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.3Trustindex Rating
#7Ranked In Mobile Networks
13 hours 4 minutesAverage Time To Reply
-79 NPSRecommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 13 hours to reply
TrustIndex
2.3
Score
Ranking
#7
in Mobile Networks
Avg Reply
13 hours 4 minutes
NPS Score
-79
Recommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 13 hours to reply
Review Distribution
1.2|8,649 Reviews
May '25 - Apr '26
5(2.7%)
4(0.7%)
3(1%)
2(2.7%)
1(92.9%)
5(2.7%)
4(0.7%)
3(1%)
2(2.7%)
1(92.9%)
Recent reviews (8,649)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SS
Stan S
1 reviews | Active since Jan 2020
19 Mar 2026, 10:01
***** advance airtime
I noticed that my vodacom number took advance Airtime around 12 midnight. But the advance taken never be on my phone because the balance remains 0 Airtime. I would like this case investigated further . Because now this advance has been added to my bill , it's been a month without using vodacom to make a call so where is the advance Airtime going
Helpful (0)
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Stan S
1 reviews | Active since Jan 2020
19 Mar 2026, 10:01
***** advance airtime
I noticed that my vodacom number took advance Airtime around 12 midnight. But the advance taken never be on my phone because the balance remains 0 Airtime. I would like this case investigated further . Because now this advance has been added to my bill , it's been a month without using vodacom to make a call so where is the advance Airtime going
0
Replies (0)CH
Chevon H
1 reviews | Active since Jan 2020
19 Mar 2026, 09:48
DISGUSTED AND WORSE SERVICE PROVIDER EVER
I would not recommend anyone to use this service provider their services are very poor and pathetic. i am disgusted by the treatment i have received for the past 3 weeks as if i am not paying for the services. imagine your fibre line is off for 3 weeks now and when want cancel they expect cancelation fee so they trying to ******* the customers...........sorry they that **** with someone else you have messed with the wrong one.
Helpful (0)
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Chevon H
1 reviews | Active since Jan 2020
19 Mar 2026, 09:48
DISGUSTED AND WORSE SERVICE PROVIDER EVER
I would not recommend anyone to use this service provider their services are very poor and pathetic. i am disgusted by the treatment i have received for the past 3 weeks as if i am not paying for the services. imagine your fibre line is off for 3 weeks now and when want cancel they expect cancelation fee so they trying to ******* the customers...........sorry they that **** with someone else you have messed with the wrong one.
0
Replies (0)KN
Kgeketla N
1 reviews | Active since Jan 2020
19 Mar 2026, 09:22
Vodacom nightmare for a month 😡🤬
Since the online new contract I have not been happy with the service now I am blocked from calling customer service for some odd reason apparently my number calls too much which is the first I have heard of such. The reason I call Vodacom every other day is cause of the issues I have been having with this new contract and now that I need to finalise the contract cancellation I am blocked from calling and I have been calling to chase this up so my account is not debited cause when you reverse a debit my credit record is going to be spoilt. I just want to make sure it's cancelled and get my money back as I am due a refund I am not happy with this company and this is my first time taking a contract and I never will with any company due to the trauma. If I do not get any assistance after this and my money get taken next week I am going to further escalate my matter and use social media to bring the companies distribute to shame🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡
Helpful (0)
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Kgeketla N
1 reviews | Active since Jan 2020
19 Mar 2026, 09:22
Vodacom nightmare for a month 😡🤬
Since the online new contract I have not been happy with the service now I am blocked from calling customer service for some odd reason apparently my number calls too much which is the first I have heard of such. The reason I call Vodacom every other day is cause of the issues I have been having with this new contract and now that I need to finalise the contract cancellation I am blocked from calling and I have been calling to chase this up so my account is not debited cause when you reverse a debit my credit record is going to be spoilt. I just want to make sure it's cancelled and get my money back as I am due a refund I am not happy with this company and this is my first time taking a contract and I never will with any company due to the trauma. If I do not get any assistance after this and my money get taken next week I am going to further escalate my matter and use social media to bring the companies distribute to shame🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡🤬😡
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Tabetha G
1 reviews | Active since Jan 2020
19 Mar 2026, 08:39
Vodacom fix your data bundles
Vodacom data bundles are becoming ridiculously expensive with the buyer being forced to buy huge amounts of data for better prices that expire so fast. Bring back the monthly recurring 250 to 500 mg - I don't want to only have gigs for options on your app
Helpful (0)
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Tabetha G
1 reviews | Active since Jan 2020
19 Mar 2026, 08:39
Vodacom fix your data bundles
Vodacom data bundles are becoming ridiculously expensive with the buyer being forced to buy huge amounts of data for better prices that expire so fast. Bring back the monthly recurring 250 to 500 mg - I don't want to only have gigs for options on your app
0
Replies (0)SM
Siyabonga M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:12
Unauthorized upgrade
I had a query with regards to the incorrect Fibre package I was upgraded to on thr 9th of Jan, I raised this issue on the around the 12th of Feb to get it resolved before the 20th of Feb if not then thr 30th so a new invoice could be issued so I can make my payment. On the 13th of March my services were blocked due to none payment, however I don't understand why I can't pay my cellphone contract amount and the Fibre issue be resolved at their own pace. Clearly they want to take their time. Till date the issue has not been resolved and my cellphone service is still blocked, at this point I would like to cancel my Vodacom subscription across board. When I called in on the 16th I was told thr issue was resolved and then I was told the issue has not been resolved and there's nothing they can do. I spoke to a consultant by the name of Kabelo Moloketsi who told me to "c'mon" when I wanted to speak to a manager.
Helpful (0)
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Siyabonga M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:12
Unauthorized upgrade
I had a query with regards to the incorrect Fibre package I was upgraded to on thr 9th of Jan, I raised this issue on the around the 12th of Feb to get it resolved before the 20th of Feb if not then thr 30th so a new invoice could be issued so I can make my payment. On the 13th of March my services were blocked due to none payment, however I don't understand why I can't pay my cellphone contract amount and the Fibre issue be resolved at their own pace. Clearly they want to take their time. Till date the issue has not been resolved and my cellphone service is still blocked, at this point I would like to cancel my Vodacom subscription across board. When I called in on the 16th I was told thr issue was resolved and then I was told the issue has not been resolved and there's nothing they can do. I spoke to a consultant by the name of Kabelo Moloketsi who told me to "c'mon" when I wanted to speak to a manager.
0
Replies (0)PM
Phuti M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:01
Insurance *****
Ive called vodacom 4 times to cancel my cellphone insurance ( since february) and the insurance is still not cancelled. The last three times I was told that the matter is escalated but they still havent cancelled. After holding for almost an hour without assistance , I was given the email of the supervisor who also hasnt rep**** to the email i sent. They have debited my account even after numerous requests for cancellation and have made it extremely difficult to remove this product from my insurance.
Helpful (0)
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Phuti M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:01
Insurance *****
Ive called vodacom 4 times to cancel my cellphone insurance ( since february) and the insurance is still not cancelled. The last three times I was told that the matter is escalated but they still havent cancelled. After holding for almost an hour without assistance , I was given the email of the supervisor who also hasnt rep**** to the email i sent. They have debited my account even after numerous requests for cancellation and have made it extremely difficult to remove this product from my insurance.
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Cheryl T
1 reviews | Active since Jan 2020
19 Mar 2026, 07:23
Vodacom Fibre Router pathetic service
I have been having problems connecting to my work VPN. I contacted Vodacom Fibre several times. Eventually, I was told to renew my Fibre contract with them as they would then issue me with a new router as well. The replacement of the old router would probably resolve the VPN issue. I did renew the contract, and they promised me a new router. I called back just to hear that the contract was renewed, but the order for the router was never placed! I am furious as I work from home, and now the problem is even going to persist for longer! This was a problem on Vodacom's side. Why not prioritize delivering and installing the router? I will definitely not renew my fiber contract with Vodacom in the future if this is the poor service that a lifelong client receives after spending hours on the phone to get the VPN connection sorted.
Helpful (0)
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Cheryl T
1 reviews | Active since Jan 2020
19 Mar 2026, 07:23
Vodacom Fibre Router pathetic service
I have been having problems connecting to my work VPN. I contacted Vodacom Fibre several times. Eventually, I was told to renew my Fibre contract with them as they would then issue me with a new router as well. The replacement of the old router would probably resolve the VPN issue. I did renew the contract, and they promised me a new router. I called back just to hear that the contract was renewed, but the order for the router was never placed! I am furious as I work from home, and now the problem is even going to persist for longer! This was a problem on Vodacom's side. Why not prioritize delivering and installing the router? I will definitely not renew my fiber contract with Vodacom in the future if this is the poor service that a lifelong client receives after spending hours on the phone to get the VPN connection sorted.
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