V
Vodacom
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vodacom is experiencing widespread customer dissatisfaction across nearly every operational area. Customers describe a pattern of unresolved billing disputes, failed cancellations, unauthorised debit orders, and prolonged service outages. Communication channels are dominated by the TOBi chatbot, which customers find unable to handle real queries. Isolated agents are praised by name, but systemic failures in account management, fibre reliability, and complaint resolution dominate the feedback.
TrustIndex
2.3
Ranking
#9
in Mobile Networks
NPS Score
-81
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Vodacom is experiencing widespread customer dissatisfaction across nearly every operational area. Customers describe a pattern of unresolved billing disputes, failed cancellations, unauthorised debit orders, and prolonged service outages. Communication channels are dominated by the TOBi chatbot, which customers find unable to handle real queries. Isolated agents are praised by name, but systemic failures in account management, fibre reliability, and complaint resolution dominate the feedback.
The most common complaint about Vodacom, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (0.5) is the most damaging theme. Customers report debit orders continuing after cancellation, unauthorised migrations, *****ulent contract extensions, settled accounts being handed to attorneys, and credit bureau listings appearing despite full payment. Cancellation is described as nearly impossible across hundreds of reviews.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
One debit order bounce due to a error on my side then I corrected the issue with Vodacom and they activated my account again. Few days later my account is blocked account and the assistance im getting is very poor I've been a customer with Vodacom for years the way they working is very unacceptable and very unprofessional
1 reviews | Active since Jan 2020
One debit order bounce due to a error on my side then I corrected the issue with Vodacom and they activated my account again. Few days later my account is blocked account and the assistance im getting is very poor I've been a customer with Vodacom for years the way they working is very unacceptable and very unprofessional
1 reviews | Active since Jan 2020
Baseplay Max and Vodacom cheating people out of money, again. I had the exact same problem in March 2025 on 1 of my other lines, Content charges added to my Vodacom bill without my consent. This occurred 3 months in a row, and I was refunded every time, thank you Vodacom, it only took me taking a few hours of my day to query this with a number of call center consultants who was not very helpful at all, until I posted on Hello Peter. At the time, I requested that ALL content charges be blocked on all my contract lines. Fast forward 1 year and a bit later, and I see a 'surprise" sms...Baseplay Max...AGAIN!!!! Already activated on 13 May 2026 (take note, no sms received), but I only receive the sms on 27 May 2026, 2 weeks later. Consultant tells me I accepted it via OTP...well thats a big fat lie!!! Why 2 weeks later? Well, now its R15 x 14 days = R210...and someone is pocketing the money. Convenient and clever ****? How, like in how does this happen if content was supposed to be blocked? Now, here is the most worrying part...when I search Vodacom and Baseplay complaints, there are a number of complaints on hello peter, dating back since 2024. *****ulent charges been happening for a couple of years, and Vodacom keeps on being implicated with Baseplay? So, Vodacom is aware of this, has been happening for a few years now, and this *****ulent relationship continues? Makes you wonder, you owns Baseplay Max? And is Vodacom able to protect their customers against this type of *****?
1 reviews | Active since Jan 2020
Baseplay Max and Vodacom cheating people out of money, again. I had the exact same problem in March 2025 on 1 of my other lines, Content charges added to my Vodacom bill without my consent. This occurred 3 months in a row, and I was refunded every time, thank you Vodacom, it only took me taking a few hours of my day to query this with a number of call center consultants who was not very helpful at all, until I posted on Hello Peter. At the time, I requested that ALL content charges be blocked on all my contract lines. Fast forward 1 year and a bit later, and I see a 'surprise" sms...Baseplay Max...AGAIN!!!! Already activated on 13 May 2026 (take note, no sms received), but I only receive the sms on 27 May 2026, 2 weeks later. Consultant tells me I accepted it via OTP...well thats a big fat lie!!! Why 2 weeks later? Well, now its R15 x 14 days = R210...and someone is pocketing the money. Convenient and clever ****? How, like in how does this happen if content was supposed to be blocked? Now, here is the most worrying part...when I search Vodacom and Baseplay complaints, there are a number of complaints on hello peter, dating back since 2024. *****ulent charges been happening for a couple of years, and Vodacom keeps on being implicated with Baseplay? So, Vodacom is aware of this, has been happening for a few years now, and this *****ulent relationship continues? Makes you wonder, you owns Baseplay Max? And is Vodacom able to protect their customers against this type of *****?
1 reviews | Active since Jan 2020
I would like to communicate my dissatisfaction with Vodacom ! I had a fibre month to month contract with them .. from the onset I advised them that a debit order would be a bit of an issue because I am self employed however I would ensure that the payment would be made on the due date … I was then told that it was mandatory to have a debit order but I could have that cancelled in 3 months … I made numerous calls to Vodacom and each time I would request for it to be cancelled and that was never done . The debit orders continued bouncing as they would go off on random days which I would get charged R110 (which I find ridiculous)but I always ensured that payment was made in order to continue with the service..on the 25th of March my fibre was then disconnected because then I had missed a payment (my fault) I then called on the day had a conversation with a gentleman called Sibusiso who then explained that I have been billed for several months an amount of R110 for the debit order bouncing which in turn caused my account to be in arrears every month … What annoys me is the fact that I would get a statement every month from Vodacom and it would not reflect the “arrears” and I would pay what would be reflected there …. I then paid the arrears amount my service was reinstated and had my account settled by the end of March ( via debit order ) meaning I was no longer in the red … On the 29th of April to my surprise my fibre was disconnected again .. I made numerous calls to Vodacom and I was sent from pillar to post … One guy advised that they will reconnect as it was an error and was supposed to be switched off at midnight ( seeing that payment is in advance ) one told me there was nothing they could do as the system is automated to disconnect for customers whose accounts are 60 days in arrears … I was also informed by another one that the cancellation done by “Suleman” can be cancelled and my service will be reinstated ( that never happened )And the last person that I spoke to advised that there was nothing they would do but to re score me again and offer me another contract.. I then advised her that I will not be approved for a contract hence I went for a month to month even worse , Vodacom has listed me as a bad payer on credit bureau so there was no way it would be approved … She then insisted that she will do it and has done it a couple of times and customers had gotten approved … She then did it and as expected it was declined .. That was after she gave me wrong information and said that Vodacom does not do month to month contracts anymore .. I guess she wanted a sale and figured she would take advantage because I was desperate as I work from home …I feel that the service that I got from Vodacom was horrible because my assumption is that I had a contract with them …. However , no communication was sent to me to say that my service will be cancelled even up to this day which is a month later …. My fibre account on Vodapay , still says that my account is active and I have been billed for the month of May as well even though I have not had any service . I would like someone to call me urgently to rectify this …. Get all my calls that I made to Vodacom requesting debit order cancellations… Credit me with all those debit order fees and account for the lady that forcefully did an application which sent me more into the red !!!!! I would really appreciate an urgent response to this matter as I am now inconvenienced and have spend loads of money on data which was the reason why I went for fibre !
1 reviews | Active since Jan 2020
I would like to communicate my dissatisfaction with Vodacom ! I had a fibre month to month contract with them .. from the onset I advised them that a debit order would be a bit of an issue because I am self employed however I would ensure that the payment would be made on the due date … I was then told that it was mandatory to have a debit order but I could have that cancelled in 3 months … I made numerous calls to Vodacom and each time I would request for it to be cancelled and that was never done . The debit orders continued bouncing as they would go off on random days which I would get charged R110 (which I find ridiculous)but I always ensured that payment was made in order to continue with the service..on the 25th of March my fibre was then disconnected because then I had missed a payment (my fault) I then called on the day had a conversation with a gentleman called Sibusiso who then explained that I have been billed for several months an amount of R110 for the debit order bouncing which in turn caused my account to be in arrears every month … What annoys me is the fact that I would get a statement every month from Vodacom and it would not reflect the “arrears” and I would pay what would be reflected there …. I then paid the arrears amount my service was reinstated and had my account settled by the end of March ( via debit order ) meaning I was no longer in the red … On the 29th of April to my surprise my fibre was disconnected again .. I made numerous calls to Vodacom and I was sent from pillar to post … One guy advised that they will reconnect as it was an error and was supposed to be switched off at midnight ( seeing that payment is in advance ) one told me there was nothing they could do as the system is automated to disconnect for customers whose accounts are 60 days in arrears … I was also informed by another one that the cancellation done by “Suleman” can be cancelled and my service will be reinstated ( that never happened )And the last person that I spoke to advised that there was nothing they would do but to re score me again and offer me another contract.. I then advised her that I will not be approved for a contract hence I went for a month to month even worse , Vodacom has listed me as a bad payer on credit bureau so there was no way it would be approved … She then insisted that she will do it and has done it a couple of times and customers had gotten approved … She then did it and as expected it was declined .. That was after she gave me wrong information and said that Vodacom does not do month to month contracts anymore .. I guess she wanted a sale and figured she would take advantage because I was desperate as I work from home …I feel that the service that I got from Vodacom was horrible because my assumption is that I had a contract with them …. However , no communication was sent to me to say that my service will be cancelled even up to this day which is a month later …. My fibre account on Vodapay , still says that my account is active and I have been billed for the month of May as well even though I have not had any service . I would like someone to call me urgently to rectify this …. Get all my calls that I made to Vodacom requesting debit order cancellations… Credit me with all those debit order fees and account for the lady that forcefully did an application which sent me more into the red !!!!! I would really appreciate an urgent response to this matter as I am now inconvenienced and have spend loads of money on data which was the reason why I went for fibre !
1 reviews | Active since Jan 2020
I have been with vodacom for 28 years!!! My phone was disconected on Monday, I emailed, no response! I called today to be told by KELETSO SELEKE that my account was in arrears of R100, when I asked why no -one from Vodacom called me to let me know she HUNG UP ON ME!!!!! I would actually give the company a '0' star. if thats how you treat your customers!!!! You can call endlessly to get more contracts but yet with this not!!! Disgusted!!!!!!
1 reviews | Active since Jan 2020
I have been with vodacom for 28 years!!! My phone was disconected on Monday, I emailed, no response! I called today to be told by KELETSO SELEKE that my account was in arrears of R100, when I asked why no -one from Vodacom called me to let me know she HUNG UP ON ME!!!!! I would actually give the company a '0' star. if thats how you treat your customers!!!! You can call endlessly to get more contracts but yet with this not!!! Disgusted!!!!!!
1 reviews | Active since Jan 2020
I have been to your vodacom outlet twice already, was told to do a sim swap yet problem persists, your tech guy called numerous times but still having the same issue 6 days later. I use this data for work and if I am unable to, it's a problem. For a week I have been trying to sort out the same thing but fail. Yes it may connect but it's extremely slow, I can hardly work or take teams calls. I even thought maybe the laptop is the issue but I have just confirmed that now. This is honestly unacceptable yet your debit order went through successfully. I have had my contract since 2021 and it only started giving issues recently and no one can assist, what am I paying for then
1 reviews | Active since Jan 2020
I have been to your vodacom outlet twice already, was told to do a sim swap yet problem persists, your tech guy called numerous times but still having the same issue 6 days later. I use this data for work and if I am unable to, it's a problem. For a week I have been trying to sort out the same thing but fail. Yes it may connect but it's extremely slow, I can hardly work or take teams calls. I even thought maybe the laptop is the issue but I have just confirmed that now. This is honestly unacceptable yet your debit order went through successfully. I have had my contract since 2021 and it only started giving issues recently and no one can assist, what am I paying for then
1 reviews | Active since Jan 2020
Absolutely hate them. I am livid. Vodacom is an atrocious horrible company. You people have made our lives a living nightmare after we did EVERYTHING THAT WE WERE TOLD TO DO. I gave notice at the end of may and they said it was cancelled on the end of April. Now they said it's only end of June which is bull ****. Now they don't want to release the line to mweb. This is incompetence and uselessness at the highest level. I hope you go out of business because you are horrible at after sales service. Abhorrent useless company.
1 reviews | Active since Jan 2020
Absolutely hate them. I am livid. Vodacom is an atrocious horrible company. You people have made our lives a living nightmare after we did EVERYTHING THAT WE WERE TOLD TO DO. I gave notice at the end of may and they said it was cancelled on the end of April. Now they said it's only end of June which is bull ****. Now they don't want to release the line to mweb. This is incompetence and uselessness at the highest level. I hope you go out of business because you are horrible at after sales service. Abhorrent useless company.
Vodacom scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (0.9); their weakest is Billing & Contracts (0.5). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Vodacom has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 8,580 reviews in the last 12 months. Hellopeter has tracked Vodacom across 143,569 total reviews. How is the TrustIndex calculated? →