Horrific service

I would like to communicate my dissatisfaction with Vodacom ! I had a fibre month to month contract with them .. from the onset I advised them that a debit order would be a bit of an issue because I am self employed however I would ensure that the payment would be made on the due date … I was then told that it was mandatory to have a debit order but I could have that cancelled in 3 months … I made numerous calls to Vodacom and each time I would request for it to be cancelled and that was never done . The debit orders continued bouncing as they would go off on random days which I would get charged R110 (which I find ridiculous)but I always ensured that payment was made in order to continue with the service..on the 25th of March my fibre was then disconnected because then I had missed a payment (my fault) I then called on the day had a conversation with a gentleman called Sibusiso who then explained that I have been billed for several months an amount of R110 for the debit order bouncing which in turn caused my account to be in arrears every month … What annoys me is the fact that I would get a statement every month from Vodacom and it would not reflect the “arrears” and I would pay what would be reflected there …. I then paid the arrears amount my service was reinstated and had my account settled by the end of March ( via debit order ) meaning I was no longer in the red … On the 29th of April to my surprise my fibre was disconnected again .. I made numerous calls to Vodacom and I was sent from pillar to post … One guy advised that they will reconnect as it was an error and was supposed to be switched off at midnight ( seeing that payment is in advance ) one told me there was nothing they could do as the system is automated to disconnect for customers whose accounts are 60 days in arrears … I was also informed by another one that the cancellation done by “Suleman” can be cancelled and my service will be reinstated ( that never happened )And the last person that I spoke to advised that there was nothing they would do but to re score me again and offer me another contract.. I then advised her that I will not be approved for a contract hence I went for a month to month even worse , Vodacom has listed me as a bad payer on credit bureau so there was no way it would be approved … She then insisted that she will do it and has done it a couple of times and customers had gotten approved … She then did it and as expected it was declined .. That was after she gave me wrong information and said that Vodacom does not do month to month contracts anymore .. I guess she wanted a sale and figured she would take advantage because I was desperate as I work from home …I feel that the service that I got from Vodacom was horrible because my assumption is that I had a contract with them …. However , no communication was sent to me to say that my service will be cancelled even up to this day which is a month later …. My fibre account on Vodapay , still says that my account is active and I have been billed for the month of May as well even though I have not had any service . I would like someone to call me urgently to rectify this …. Get all my calls that I made to Vodacom requesting debit order cancellations… Credit me with all those debit order fees and account for the lady that forcefully did an application which sent me more into the red !!!!! I would really appreciate an urgent response to this matter as I am now inconvenienced and have spend loads of money on data which was the reason why I went for fibre !