VC
Venessa C
Active since Sep 2017
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Repeated Unauthorised Insurance Added to Elderly Account – No Resolution (Ref: 137615846)
I am posting this after exhausting all internal channels with MultiChoice. This complaint concerns repeated unauthorised insurance policies being added to my 70-year-old mother’s DStv account, and MultiChoice’s continued failure to properly resolve the matter. Key facts: My mother is a pensioner. Insurance products have been added to her DStv account more than once. We have previously had to cancel similar policies, including escalation in 2024. Despite requesting removal from marketing, she continues to receive calls. The current disputed policy was cancelled via their official WhatsApp channel, yet the insurance amount continued reflecting as due. The matter was logged under reference number 137615846. I have been corresponding with Hlengiwe Cele from MultiChoice. In her responses: She stated they attempted to contact the account holder. She stated they escalated retrieval of a sales call to confirm consent. She then refused to resolve the matter further, citing “insurable interest” and that only the account holder may transact. At no stage has MultiChoice: Provided the alleged sales call recording, Confirmed clear informed consent, Permanently removed my mother from marketing lists, Properly finalised this recurring issue. Instead, the responsibility is repeatedly shifted back to us to cancel the same type of product year after year. The core concern is not simply cancellation. It is the repeated targeting of an elderly customer with add-on insurance products and the difficulty in getting MultiChoice to definitively stop it. I am now requesting executive intervention to: Cancel the disputed insurance policy immediately. Reverse all related charges. Permanently remove the account holder from all marketing and insurance sales databases. Confirm in writing that this will not happen again. If this matter is not resolved properly, I will proceed with formal complaints to the Information Regulator and the National Consumer Commission. This has gone on long enough.
0 replies
18 months ago
Rim & tyre warranty cancellation
I received a call regarding tyre & rim warranty, I asked the consultant to first send documents for me to read through and he said they do not have a brochure then he explained and I said I am not agreeing to it before seeing the documents. he went on explaining I listerned and then at the end he said he will send the document. I called in a fee days later and said I do not want it. The cover was already activated. I asked then to cancel it and its been a week or 2 now and it still hasn't been cancelled. I received a new statement on the 23rd of October and they have it added. I have been struggling to get through to innovations or something like that, each time I am transferred there's no one talking on the other end. I want this cover removed and the amount for 2024/10/14 Restructure amendment - debit 612.72 0.00 111,731.84 and 2024/10/14 Telesales tyre & rim warranty 2,300.00 0.00 114,031.84 removed. Now my debit order will go off with that amount which I have been trying to cancel, calling for the 10th time now but no one can assist.
0 replies
18 months ago
Bad service
We previously had a issue where my mom was assisted to take out a funeral policy with wrong details at that, we asked for it to be cancelled but now y'all have cancelled my mom's decoder insurance which we never asked for. What are you guys doing really... its annoying having to deal with one thing after the other.
53 replies
20 months ago
Consultants making a pensioner add extras to subscription
DStv consultants calls the elderly and makes them sign up for all ****ty things. My mom a 68 years old, ended up signing up, the details on the policy is not even a name one would have. From paying R129 now she has to pay over R500. we have called and asked for these to be cancelled since last month but nothing has been done still. this is so unfair because how can a pensioner afford to pay over 500 for a 129 subscription. stop fooling our parents and cancel those added things because she will not pay. we have asked an explanation of the balance brought forward that she now suddenly has and still no one can explain. if you want us to cancel the entire ting, let us know and we will do so
53 replies
21 months ago
Worst service ever and I normally buy online
I bought a KIC fridge which had a noise as if its a kettle boiling, requested a return noted faulty noise. They had said they will send someone to check it but had to wait and call and rather they sent someone to collect after numerous calls. it was only checked after it left my house. I kept calling to find out what feedback they had, after I had mentioned I cannot stay without a fridge, one consultant then said my refund is being processed, I asked more than twice and said since you confirming that I will be refunded, let me rather buy another fridge because I couldn't wait and I did so, Nombulelo Jack assisted to get the new fridge delivered ASAP. It has been over a month now, my money hasn't been refunded but and no clear update on what is happening instead My R4999 is with Makro while that KIC fridge is still with them. I WANT MY MONEY BACK
58 replies
22 months ago
Bad quality
I am so disappointed with the quality of the gown I bought, I bought the same gown in Jan 2020 which was a very good quality, I was impressed and ordered another one thinking I will get the same quality but it resulted to money wasted. it is no where close to the quality I previously received and the money I spent is not equivalent to the gown I received. I want a clear solution of how we will sort this matter because I cannot spend so much for such *******.
0 replies
22 months ago
KIC 239L fridge
I have called your call centre numerous times and till now I haven't received a way forward, I want to return my recent order, the KIC fridge and my request was within the return date. I fail to understand why I am not getting feedback, why I must constantly call and explain myself to every consultant when I made it clear I want this fridge collected and my money refunded as soon as possible.
159 replies
30 months ago
Faulty tracking unit
In March I called and asked about my tracking unit, then someone was sent to check my unit only to find out the unit wasn't working. I called them on the 20th of March trying to find out when exactly this unit had a fault so they can refund my money since I was paying for faulty device. I was promised a call by the supervisor and till date no one called, instead they took my account to the accounts department. Till today no one has called, they ignore me when I raise the faulty device issue but want to force me to pay.
917 replies
56 months ago
Fraud department is the worst
I wonder why the bankers fail to advise the client that funds are on hold for so and so reason... they want us to constantly be calling and they are not reachable... call will cut 10 times and you are expected to call back when they don't even bother to call the client and advise of the situation. These investigating officers you have are incompetent unless that's the training they get. my account was put on hold last week and to date I still don't have info as to why and what is needed from me.
53 replies
56 months ago
UIF claim going on for 6 months now without progress
This department doesn't even deserve one star, I submitted my documents for maternity UIF in March, then again in April, I kept calling and was told they are escalating. Funny enough each call was an escalation since April/May. As I kept calling funny enough in July I am asked to send documents which I sent twice in April, which I did and to date the matter is either being escalated or there's just no reply. Why are we being force to pay UIF when we won't even get it???
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (100%)