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Makro
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Makro faces severe and systemic service failures across virtually every aspect of the customer experience. The online shopping platform is the dominant source of frustration, with customers consistently reporting non-delivery of paid orders, months-long refund delays, incorrect or damaged items, and a customer service operation that offers only scripted apologies and empty escalation promises with no resolution.
Top Strengths:
- •Delivery, Fulfilment & Logistics: A small number of customers praise exceptionally fast delivery, sometimes receiving orders next-day or same-day, particularly from certain branches. Courier Guy deliveries occasionally receive positive mentions for careful handling.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.2Trustindex Rating
#8Ranked In Grocery & Food
36 hours 17 minutesAverage Time To Reply
-87 NPSRecommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 36 hours 35 min to reply
TrustIndex
2.2
Score
Ranking
#8
in Grocery & Food
Avg Reply
36 hours 17 minutes
NPS Score
-87
Recommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 36 hours 35 min to reply
Review Distribution
1.2|3,978 Reviews
May '25 - Apr '26
5(2.8%)
4(0.4%)
3(0.5%)
2(2.1%)
1(94.1%)
5(2.8%)
4(0.4%)
3(0.5%)
2(2.1%)
1(94.1%)
Recent reviews (3,978)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 08:48
Refuding to cancel order and refund
I have sent an email every single day since the 25th of February. My order did not arrive. I requested a refund and cancellation, and this still has not been done. OD436826804988189100. I send an email every day, and no one comes back to me.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 08:48
Refuding to cancel order and refund
I have sent an email every single day since the 25th of February. My order did not arrive. I requested a refund and cancellation, and this still has not been done. OD436826804988189100. I send an email every day, and no one comes back to me.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 08:41
MAKRO ONLINE - PATHETIC
I am disappointed with this experience. I purchased an item that was only available online, and when it arrived, it was completely incorrect. This was intended as a birthday gift, which makes the situation even more frustrating. I promptly logged a return and followed up via WhatsApp, only to be told that my return is still being “assessed” and that this process could take up to 21 days — which is completely unacceptable. Their response - We have no control over third party websites and you agree that we are not responsible or liable for any content, information, goods or services available on or through any such third party websites or for any damage, damages or any other loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, information, goods or services available on or through any such third party websites. You further agree that where you access third party websites, you do so entirely at your own risk." PATHETIC! DO NOT EVER BUY FROM THESE IDIOTS ONLINE EVER!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 08:41
MAKRO ONLINE - PATHETIC
I am disappointed with this experience. I purchased an item that was only available online, and when it arrived, it was completely incorrect. This was intended as a birthday gift, which makes the situation even more frustrating. I promptly logged a return and followed up via WhatsApp, only to be told that my return is still being “assessed” and that this process could take up to 21 days — which is completely unacceptable. Their response - We have no control over third party websites and you agree that we are not responsible or liable for any content, information, goods or services available on or through any such third party websites or for any damage, damages or any other loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, information, goods or services available on or through any such third party websites. You further agree that where you access third party websites, you do so entirely at your own risk." PATHETIC! DO NOT EVER BUY FROM THESE IDIOTS ONLINE EVER!
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Replies (0)TD
Thomas D
1 reviews | Active since Jan 2020
19 Mar 2026, 08:38
103 days and no refund from Makro
I'll keep the review short. Goods bought online(two different items) November 2025. It was like 'n 'Temu miniture joke'. Goods received were like 10 times smaller as the advertises measurements. Booked a return on 6 December for both item of which I have bought multiple sets of each. Goods received in one box. Returned it in same box. As per terms I have said clearly to the collecting courier that both items (sets) is in the box. Order number OD436173378295693100 Last Ref number: 2BLFK From the the endless emails started.. At first makro rejected my return for the reason thati have not handed it to the courier. Keep in mind that email came thru seconds after the courier representative only scanned the one return lable..... Makro are still tracing my items returned.. they refunded the one set of items. It is 19 March 2026, 103 days from initial return date.... My first followup email I have asked the question "Who open the returns and check contents", remember these items arrived in a repurposed brown biscuit box and were returned in the same box. I am tired of asking questions and reading emails on how highly they value customer service etc etc Makro should actually supply me with what was advertised, rather not!
Helpful (0)
|Replies (0)TD
Thomas D
1 reviews | Active since Jan 2020
19 Mar 2026, 08:38
103 days and no refund from Makro
I'll keep the review short. Goods bought online(two different items) November 2025. It was like 'n 'Temu miniture joke'. Goods received were like 10 times smaller as the advertises measurements. Booked a return on 6 December for both item of which I have bought multiple sets of each. Goods received in one box. Returned it in same box. As per terms I have said clearly to the collecting courier that both items (sets) is in the box. Order number OD436173378295693100 Last Ref number: 2BLFK From the the endless emails started.. At first makro rejected my return for the reason thati have not handed it to the courier. Keep in mind that email came thru seconds after the courier representative only scanned the one return lable..... Makro are still tracing my items returned.. they refunded the one set of items. It is 19 March 2026, 103 days from initial return date.... My first followup email I have asked the question "Who open the returns and check contents", remember these items arrived in a repurposed brown biscuit box and were returned in the same box. I am tired of asking questions and reading emails on how highly they value customer service etc etc Makro should actually supply me with what was advertised, rather not!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 08:05
Poor service!!!!
First order was placed on the 17th of February and cancelled on the 19th of February. I then had to wait for the funds to clear in my account and I placed the order again on the 11th of March. The delivery was scheduled for the 20th of March but today the 19th of March I'm getting another cancellation!! Why is this happening? This has ruined my daughters birthday and I do not know what to say to her anymore. I was not even given prior warning to change the order and now I have to wait for the funds to be refunded again in April!! I need the funds cleared now because this is totally unacceptable and unprofessional on Makro's end. Very disappointed!!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 08:05
Poor service!!!!
First order was placed on the 17th of February and cancelled on the 19th of February. I then had to wait for the funds to clear in my account and I placed the order again on the 11th of March. The delivery was scheduled for the 20th of March but today the 19th of March I'm getting another cancellation!! Why is this happening? This has ruined my daughters birthday and I do not know what to say to her anymore. I was not even given prior warning to change the order and now I have to wait for the funds to be refunded again in April!! I need the funds cleared now because this is totally unacceptable and unprofessional on Makro's end. Very disappointed!!!!
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Replies (0)AvdB
Andre van den Berg
1 reviews | Active since Jan 2020
18 Mar 2026, 14:26
Makro extended warranty claim - Poor service
Poor service i.r.o extended warranty claim submitted 9 Feb 2026, 38 days ago. TV has not yet been repaired to satisfaction. Feedback from Makro Care / Customer Contact Centre very poor; I have sent numerous email. Trying to phone is a nightmare.
Helpful (0)
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Andre van den Berg
1 reviews | Active since Jan 2020
18 Mar 2026, 14:26
Makro extended warranty claim - Poor service
Poor service i.r.o extended warranty claim submitted 9 Feb 2026, 38 days ago. TV has not yet been repaired to satisfaction. Feedback from Makro Care / Customer Contact Centre very poor; I have sent numerous email. Trying to phone is a nightmare.
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Replies (0)AvdB
Andre van den Berg
1 reviews | Active since Jan 2020
18 Mar 2026, 14:19
Macro extended warranty claim - Poor service
Poor service i.r.o extended warranty claim submitted 9 Feb 2026, 38 days ago. TV has not yet been repaired to satisfaction. Feedback from Makro Care / Customer Contact Centre very poor.
Helpful (0)
|Replies (0)AvdB
Andre van den Berg
1 reviews | Active since Jan 2020
18 Mar 2026, 14:19
Macro extended warranty claim - Poor service
Poor service i.r.o extended warranty claim submitted 9 Feb 2026, 38 days ago. TV has not yet been repaired to satisfaction. Feedback from Makro Care / Customer Contact Centre very poor.
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Replies (0)DP
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Laura L
1 reviews | Active since Jan 2020
18 Mar 2026, 12:59
Customer Service
I want to say I have been shopping with the Makro online platform for a long while and have never had an issue... the descriptions of products are spot on and I get what I ordered usually before the ETA. From ordering to easy payment, the updates, the friendly delivery all fantastic. This morning I got delivery of power banks, and my laptop wouldn't charge. I sent an email and recieved an email from Maria Mosola of customer care, with the procedure.. I ended up buying a 65W cable, attached it to the device and power bank and it is PERFECT! I responded to the email that the power bank is 100% perfect and to cancel the refund. I received a call from Maria, and my issue has been resolved! THANK YOU MAKRO ONLINE!!
Helpful (0)
|Replies (0)LL
Laura L
1 reviews | Active since Jan 2020
18 Mar 2026, 12:59
Customer Service
I want to say I have been shopping with the Makro online platform for a long while and have never had an issue... the descriptions of products are spot on and I get what I ordered usually before the ETA. From ordering to easy payment, the updates, the friendly delivery all fantastic. This morning I got delivery of power banks, and my laptop wouldn't charge. I sent an email and recieved an email from Maria Mosola of customer care, with the procedure.. I ended up buying a 65W cable, attached it to the device and power bank and it is PERFECT! I responded to the email that the power bank is 100% perfect and to cancel the refund. I received a call from Maria, and my issue has been resolved! THANK YOU MAKRO ONLINE!!
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Replies (0)