Makro
1.3|27,643 reviews
AV
Andre V
1 reviews | Active since Member
27 May 2026, 19:45
MAKRO....DEFY??????
I bought a Defy stove from Makro end of March. I baked rusks and when I took it out after 1 hour 15 min, it was still raw at the bottom. Top was overbaked. I phone Makro and they send a technician who told me if I know that the red light must be off before I put the rusks in the oven!!!!!!! He tested the oven, put all the plates on high (nothing wrong there!) and said he can't find anything wrong. They same day I baked rusks and the same happened!! Raw at the bottom. Technician came out again and then told me that I must bake everything on the bottom tray!!!! It took 14 hours on 100 degrees C to dry the rusks. (Normal time 5 hours!!) Makro says they can only get the rep from Defy if the tech picked up a fault.....and he did not!!! What di I do??????
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Replies (1)Makro's replyOfficial
29 May 2026, 14:19 Hi Andre,Thank you for contacting us.We sincerely apologize for the inconvenience this matter has caused.Kindly note that, as per the telephonic conversation, Defy can arrange for another technician to inspect the item. However, should no fault be found with the appliance, you may be held liable for the call-out fee.As discussed, you also advised that you would be visiting the store regarding this matter.Kind regards,
Makro Social Media
Makro Social Media
Best regards,
Makro's reply29 May 2026, 14:19
Official
Hi Andre,Thank you for contacting us.We sincerely apologize for the inconvenience this matter has caused.Kindly note that, as per the telephonic conversation, Defy can arrange for another technician to inspect the item. However, should no fault be found with the appliance, you may be held liable for the call-out fee.As discussed, you also advised that you would be visiting the store regarding this matter.Kind regards,
Makro Social Media
Makro Social Media
Best regards,