EJ
Eileen J
Active since Nov 2016
47
Reviews
0
Industries
Reviews
47 reviews2 weeks ago
Makro drops the ball again amd how do I cover expenses they caused!
I am really disappointed in the subcontractor that Makro uses for its online delivery. Not only are they unreliable but they lie about being in contact with the client. This is the second time it has happened and the goods I need are urgent. They **** about me to wanting the order to delayed this is dishonest and unprofessional. Than Makro advises me to contact the courier myself and when I do they tell me they can only change delivery if Makro changes.....its takes me two whole days and still I have no feedback.. this is pathetic !!!
1 reply
1 month ago
The person who assisted was both efficient and easy to speak to
The person who assisted was both efficient and easy to speak to. She resolved my complaint within minutes
1 reply
2 months ago
Makro do better!!!!
I am so frustrated and inhappy at the lack of professionalism and inability to stick to their delivery date regarding the handling of my order under Invoice 4E3H06U326. An agreement was clearly made for delivery to take place on Friday. However, your driver arrived a day earlier on Thursday, when I was not available to receive the order. I explicitly informed the driver to return on Friday as per the agreed arrangement. Despite this, no delivery was attempted on Friday. On Saturday, I received another call from the driver while I was attending a convention and again unavailable. During that call, I made it very clear that the missed delivery was not due to any fault on my side and specifically instructed that the order should not be cancelled. I further requested that delivery be rescheduled for the next available day—either today or Monday, should Sunday deliveries not be possible. To my absolute disappointment, I later received a message stating that the order had been refunded and “resolved” on your side. This is completely unacceptable. The situation has been handled poorly from start to finish, and I am both angry and deeply dissatisfied with the level of service provided. As a result of this failure, I have been left without essential items that I specifically arranged to have delivered. This has caused significant inconvenience. I am therefore expect this is the least you can do: The entire order must be repacked and dispatched immediately. Delivery must take place as a matter of urgency, either today or tomorrow at the latest. The order must be honoured at the original special price at which it was purchased. Please treat this matter with the urgency it deserves and confirm, without delay, when I can expect delivery. A prompt resolution would be appreciated before I escalate Kind Regard Eileen Jacobs
1 reply
2 months ago
Momentum....just interested in premiums!!!
So I have had a Myriad policy for over 15 years, I requested that our financial adviser contact us on numerous occasions. That did not happen, then I requested a financial adviser that was actually interested in their client only to be told to work through my financial adviser who I have not spoken to in 10 years. What a joke!!! Here's the thing....they have taken my money for years and now I want it back so I can invest with a company that actually cares!!!
1 reply
5 months ago
Samsung South Africa check your brand damage
If there was a negative I would surely give it. These suppliers of Cell Phones are both arrogant and *********. They look for loop holes to escape responsibility. Its as if admitting that a customer is right would mean they needed to correct themselves and how dare we expect that They stand behind there brand so brazen....knowing full well that they have not delivered. Shame on you Samsung giants who take the little guy's money and use bullying tactics not to own up and take accountability !!!! You guys are disgusting! Communication sent previously I am not a prepaid customer — I am on a contract, and at the time of purchase, my contract was explicitly eligible for both the Galaxy Buds and the Galaxy Watch as part of the promotional offer. When I followed up, I was advised that the watch was temporarily out of stock, and I was assured via email that I would receive it once stock became available. I retain written proof of this communication. The fact that this matter remains unresolved seven months later is the direct result of Samsung’s internal failures and poor customer service, not any action or inaction on my part. It is unacceptable that after such a lengthy period, I am still receiving incorrect and contradictory information. Your claim that my account was prepaid is factually incorrect and demonstrates a clear lack of investigation into the case. Furthermore, referring me to general warranty terms is irrelevant to the issue at hand — this is a promotional fulfillment dispute, not a warranty matter. Samsung’s handling of this issue reflects a broader pattern of customer dissatisfaction, which is evident in your public ratings. I will be sharing my full correspondence and supporting evidence across social media and escalating this complaint to the Consumer Goods and Services Ombud if a satisfactory resolution is not provided. This has now become a matter of principle. I expect Samsung to honor the original promotion that app**** to my contract and to deliver the watch as previously confirmed. Please ensure this matter is escalated to a senior manager or department head capable of addressing it appropriately and providing a factual, final resolution. Kind regards,
4 replies
5 months ago
Webafrica do better!!!
We have had jo internet for two days now....no communication, no contact or updates....the only time and agent speaks to you is when they sign you up. So prepare yourself for no human intervention at all!!!
0 replies
6 months ago
Takeallot needs you can do better
Usually I would rave about them but lately the service levels have dropped, I pay a monthly fee whether I purchase or not for next day deliveries but for weeks now its not an option, a week at minimum and sometimes longer. Some driver's are rude and arrogant and even though I stipulate that they call before they arrive or when outside they make nasty comments to my young daughters? Really? Who do you think you are?
1 reply
16 months ago
Samsung you need to see how many clients are unhappy and read the room!!!
Samsung, have you seen how unhappy people are with your brand? Your service? Your product? Are your clients wrong or are you missing the mark? Do we all have a secrete vendetta against your company or are we giving you information to improve your services. I WILL NOT STOP ASKING UNTIL MY ISSUE IS RESLOVED
3 replies
16 months ago
Come on Samsung, I know that you can do better that this.
Good day I hope you are well. Sadly, the platforms I have used to right the wrong that has happened to me has resulted in me not having faith in your brand or that you care about your customers in South Africa. Have you had time to look at the customer complaints and dissatisfaction on various social media platforms, "Hello Peter" being one of them? It would make for an interesting read, and I wonder if Samsung International treats there customers the same? Honest customers are treated as if they are ********s and somehow trying to de***** Samsung when it is clearly Samsung who is at fault here...since when do customers not matter? Recently I have had the misfortune to deal with your escalations department, I say misfortune as no one went out of their way to assist or go the extra mile to assist me. In these difficult times one would expect a brand such as yours to actually care....this has not been my experience, and I will shout from the rooftops until I am heard. The person I dealt with was rude and intent on getting his point across rather than understanding the situation I find myself in. It's not about the promotional watch anymore...it's about principal. Why do retail giants think it's okay to bully the customers that keep them in Business? My name is Eileen Jacobs, and I may seem like a nobody from nowhere important, but I matter, the situation I find myself in matters and Samsung could have done better....in fact they should do better. I implore you to please intervene and right this wrong. I entered a contract with a service provider for a A55 and was meant to receive buds and a watch, the watch is being withheld because on claiming for it I supposedly click prepaid instead of contract....please bear in mind I was told it was a simple process, and I should just claim. Based on my selection I am now told I cannot receive the watch which was the whole idea when I decided to take out this pre paid contract. Please could you assist. Could you prove me wrong by actually caring about your customers. Kind Regards
0 replies
17 months ago
Samsung UK....see what Samsung SA does to it's customers....is this the norm?
So it's been two months and I am really frustrated. I remember a time when customer service and follow up were the norm....Telkom and Samsung have failed to provide solutions but rather choose to blame each other, each saying it's out of their hands. And here, I am bound by a contract but a contract they failed to fulfill on their side. When I app**** for the prepaid contract I did so with the assurance that I would receive the earpods and fitbit. Mr Potts assured me that it was such an easy process and was so helpful....until he wasn't. He said I would receive a link...I would click and fill in. He informed me that I had to action this process and would receive ...all was good. I asked him on numerous occasions if this was easy to claim and he assured me it was.... So he sent me the link...I clicked prepaid as it was a prepaid contract...and then ...nothing...for weeks... I followed up....crickets....then I wrote a review about the stuff I did not receive...next day I got a call from Vaughn Samsung. He apologized and said both my items would be sent....two days later I received the earpods but no fitbit...I contact Vaughn and Mr Potts...they say no worries it will be sorted....it's not. Another complaint as Telkom blames Samsung...me the customer does not care I just want it fixed... Vaughn calls a third time...he says in the most arrogant tone well I am just calling you to let you know you will not receive the watch...me"What, why?" Well you clicked the wrong button...you clicked prepaid and you on contract....I say yes ...prepaid contract he says...that's not the right box you ticked....and proceeds to say " you should have read the terms and conditions."...I said but I was told what to click, and clearly in nformation was not relayed correctly so you are not fulfilling the contract. I asked where I could escalate it too and he says "it ends with me"...like really...you own Samsung....you decide that I am no longer a customer and as such you should not go the extra mile.... I will not let this go Samsung and Telkom....I cannot....doing so would go against everything right....you guys would not do this to big corporations so why the little guys? You both decided to dig your heals in to prove a point....I on the other hand cannot let this injustice go unchecked....and so the battle continues....please give me the watch you are contractually supposed to....I await your response.
0 replies
Review Distribution
5 Star
3 (6.382978723404255%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.127659574468085%)
1 Star
43 (91.48936170212765%)