SB
Samsung Brand Store
Unclaimed Business
SB
Samsung Brand Store
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Samsung Brand Store receives overwhelmingly negative feedback centred on faulty products and poor after-sales service. Customers report recurring defects in phones, TVs, and appliances, with repairs often failing to resolve the original issue. Warranty claims are frequently met with delays, dismissals, or refusals, leaving customers feeling ignored. Multiple reviewers cite violations of consumer rights and a lack of management accountability. Positive experiences are rare but notable, with praise for friendly in-store assistance at the Canal Walk branch and exceptional product durability for older appliances.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|10 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Samsung Brand Store
Based on recent customer reviews, Samsung Brand Store receives overwhelmingly negative feedback centred on faulty products and poor after-sales service. Customers report recurring defects in phones, TVs, and appliances, with repairs often failing to resolve the original issue. Warranty claims are frequently met with delays, dismissals, or refusals, leaving customers feeling ignored. Multiple reviewers cite violations of consumer rights and a lack of management accountability. Positive experiences are rare but notable, with praise for friendly in-store assistance at the Canal Walk branch and exceptional product durability for older appliances.
Samsung Brand Store has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Samsung Brand Store across 429 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
Betty N
1 reviews | Active since Jan 2020
12 Mar 2026, 08:22
Samsung fridge
I bought a fridge at game 2022 November 26, in 2023 I wake up found my fridge off. Then I went and report it at game , then people from samsung came and repair it, it was still under warranty. After a year again 2025 june it has the same problem , I went to game centurion mall they gave me a reference from Samsung the never came till I went back to game menlyn it's then than they came after making a payment of 750 for them to come. I've paid 2400 for the parts to be replaced which was not even my fault I did not damage the fridge. January 2026 they fix the fridge so now it's March the same problem again my fridge it's off and when I report it today they are telling me to pay 750 again why? At first this fridge from start it was having same problem for period of 2years and half now the fridge it's damage noo. They need to replace the fridge. So it means every 3 years we must purchase a fridge.
Helpful (0)
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Betty N
1 reviews | Active since Jan 2020
12 Mar 2026, 08:22
Samsung fridge
I bought a fridge at game 2022 November 26, in 2023 I wake up found my fridge off. Then I went and report it at game , then people from samsung came and repair it, it was still under warranty. After a year again 2025 june it has the same problem , I went to game centurion mall they gave me a reference from Samsung the never came till I went back to game menlyn it's then than they came after making a payment of 750 for them to come. I've paid 2400 for the parts to be replaced which was not even my fault I did not damage the fridge. January 2026 they fix the fridge so now it's March the same problem again my fridge it's off and when I report it today they are telling me to pay 750 again why? At first this fridge from start it was having same problem for period of 2years and half now the fridge it's damage noo. They need to replace the fridge. So it means every 3 years we must purchase a fridge.
0
Replies (0)RM
Regjuaan M
1 reviews | Active since Jan 2020
6 Jan 2026, 18:18
Samsung Cresta Branc...
Samsung Cresta Branch,failed to send my phone in for repairs due to faulty screen yet the phone is not even a year old..everything works 100% besides the screen,yet it has not cracks or scratches like they claim to have.
Helpful (0)
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Regjuaan M
1 reviews | Active since Jan 2020
6 Jan 2026, 18:18
Samsung Cresta Branc...
Samsung Cresta Branch,failed to send my phone in for repairs due to faulty screen yet the phone is not even a year old..everything works 100% besides the screen,yet it has not cracks or scratches like they claim to have.
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cB
cheryl B
1 reviews | Active since Jan 2020
8 Oct 2025, 09:19
Praise - Customer Service - Samsung shop Canal Walk Cape Town
Wonderful service by Samsung Canal Walk employee on duty at their Customer Service on Monday morning. Friendly and helpful - sorted out my problem with a smile!
Helpful (0)
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Thomas B
1 reviews | Active since Jan 2020
15 Sept 2025, 18:50
********* Practices and Bad Treatment of Workers
MM ALL ELECTRONICS SAMSUNG STORE Several former employees and customers have raised serious concerns about the management practices at this store. Reports indicate that the store owners frequently shout at workers, create a hostile work environment, and treat staff in an unprofessional and demeaning manner, akin to forced labor conditions. Such behavior has significantly affected staff morale and workplace safety. In addition, there are troubling allegations regarding the head technician, Oliver. Sources claim that he does not have valid work authorization to be employed in South Africa. Furthermore, it has been reported that he was previously dismissed from MTN due to theft involving Mobicel phone covers. These issues raise serious questions about the management and hiring practices at the store.
Helpful (0)
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Thomas B
1 reviews | Active since Jan 2020
15 Sept 2025, 18:50
********* Practices and Bad Treatment of Workers
MM ALL ELECTRONICS SAMSUNG STORE Several former employees and customers have raised serious concerns about the management practices at this store. Reports indicate that the store owners frequently shout at workers, create a hostile work environment, and treat staff in an unprofessional and demeaning manner, akin to forced labor conditions. Such behavior has significantly affected staff morale and workplace safety. In addition, there are troubling allegations regarding the head technician, Oliver. Sources claim that he does not have valid work authorization to be employed in South Africa. Furthermore, it has been reported that he was previously dismissed from MTN due to theft involving Mobicel phone covers. These issues raise serious questions about the management and hiring practices at the store.
0
Replies (0)gW
giovanni W
1 reviews | Active since Jan 2020
23 Aug 2025, 15:06
Samsung Classism
I am absolutely disgusted with the way both Samsung and Pep Cell have handled my faulty device and the blatant disregard for my consumer rights. After my phone was returned from a so-called “repair,” it still suffers from the same charging defect. I was contacted by a Samsung consultant who assured me that I should take the phone to a service center for an assessment for a possible replacement. Instead of honoring that, I was tossed around from one person to the next like a nuisance. At the service center, I was told they could only “repair it again” or “assess it on Monday” if found defective. Yet, with complete audacity, they turned around and assessed it right in front of me on the spot—contradicting their own excuse. This behavior is not only unprofessional, it is a direct violation of the Consumer Protection Act (CPA) which clearly states that if a product is returned with the same defect after repair, the consumer has the right to demand a replacement or refund. Your refusal to acknowledge this law amounts to deliberate exploitation and contempt for your customers.
Helpful (0)
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giovanni W
1 reviews | Active since Jan 2020
23 Aug 2025, 15:06
Samsung Classism
I am absolutely disgusted with the way both Samsung and Pep Cell have handled my faulty device and the blatant disregard for my consumer rights. After my phone was returned from a so-called “repair,” it still suffers from the same charging defect. I was contacted by a Samsung consultant who assured me that I should take the phone to a service center for an assessment for a possible replacement. Instead of honoring that, I was tossed around from one person to the next like a nuisance. At the service center, I was told they could only “repair it again” or “assess it on Monday” if found defective. Yet, with complete audacity, they turned around and assessed it right in front of me on the spot—contradicting their own excuse. This behavior is not only unprofessional, it is a direct violation of the Consumer Protection Act (CPA) which clearly states that if a product is returned with the same defect after repair, the consumer has the right to demand a replacement or refund. Your refusal to acknowledge this law amounts to deliberate exploitation and contempt for your customers.
0
Replies (0)NC
Ncedisa C
1 reviews | Active since Jan 2020
27 Jun 2025, 06:18
13 years later, still going strong.
Yesterday i was doing laundry in my WF8602NHS 6kg Diamond Drum Washing Machine and it hit me. I bought this machine exactly 13years ago, it was in june cause i had just received my bonus and i bought it cash. 13 years later this machine is still as it was many years back, it has never been to repairs or service for that matter. Samsung have outdone themselves on this one, talk about value and more for your money. 13years later, still going strong.
Helpful (0)
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Ncedisa C
1 reviews | Active since Jan 2020
27 Jun 2025, 06:18
13 years later, still going strong.
Yesterday i was doing laundry in my WF8602NHS 6kg Diamond Drum Washing Machine and it hit me. I bought this machine exactly 13years ago, it was in june cause i had just received my bonus and i bought it cash. 13 years later this machine is still as it was many years back, it has never been to repairs or service for that matter. Samsung have outdone themselves on this one, talk about value and more for your money. 13years later, still going strong.
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Replies (0)MM
Mabareki M
1 reviews | Active since Jan 2020
26 Jun 2025, 14:40
Continuous harassment and abuse (Reported refusal to repair or refund faulty item)
Sale of Faulty and Possibly Second-Hand Samsung Products by Game Store and Samsung South Africa I am extremely dissatisfied with both Game Store (Polokwane Mall of the North and Tzaneen branches) and Samsung South Africa due to repeated issues involving faulty products and poor customer service. I purchased six Samsung items from Game Polokwane Mall of the North. Shockingly, only one of those items has functioned properly. The issues I’ve experienced include: Mobile Phones: Two Samsung phones stopped working within a week of purchase. Although they were repaired and returned quickly, the fact they failed so soon after purchase raises concerns about the quality. Sound Bar: I bought a Samsung sound bar which was never delivered even after two months. After following up persistently, I was met with unacceptable and unprofessional responses, including being told, "Come take your money and leave." Smart TV: The Samsung smart TV also broke down shortly after purchase. It was repaired, only to fail again after a week. Following a DSTV upgrade, it stopped working completely. It took Game and Samsung over a month to respond to my service request, and I received the same treatment as with the sound bar — no proper resolution, just dismissal. Microwave: The latest issue involves a Samsung microwave still under Game's in-store guarantee. Upon trying to return it to Game Tzaneen, the store refused to honor their warranty and instead referred me to Samsung South Africa, claiming the unit was under a 10-year manufacturer warranty. Now, Samsung is refusing to repair the microwave, alleging contamination, and is threatening to discard it unless I collect it — unrepaired. This behavior is completely unacceptable and highly suspicious. This ongoing pattern raises serious questions about whether the products being sold are new, or if they are second-hand or factory rejects. The poor treatment from both Game and Samsung South Africa is appalling and shows a complete lack of respect for consumer rights. I am demanding full accountability from both Game Store and Samsung South Africa, including proper repairs, replacements, or refunds for the defective products I was sold. No customer should have to go through this ordeal. Reply (3) Samsung South Africa’s reply 30 May 2025 at 01:32 Good day Mabareki Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns, and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA ^NM Samsung South Africa’s reply 30 May 2025 at 11:51 The issue has been logged with our Voice of Customer Advisor under the reference number: 3102123317, we will investigate and be in contact with you. ^NM to date the matter is not resolve they don't want to repair my microwave or refund me my money
Helpful (0)
|Replies (0)MM
Mabareki M
1 reviews | Active since Jan 2020
26 Jun 2025, 14:40
Continuous harassment and abuse (Reported refusal to repair or refund faulty item)
Sale of Faulty and Possibly Second-Hand Samsung Products by Game Store and Samsung South Africa I am extremely dissatisfied with both Game Store (Polokwane Mall of the North and Tzaneen branches) and Samsung South Africa due to repeated issues involving faulty products and poor customer service. I purchased six Samsung items from Game Polokwane Mall of the North. Shockingly, only one of those items has functioned properly. The issues I’ve experienced include: Mobile Phones: Two Samsung phones stopped working within a week of purchase. Although they were repaired and returned quickly, the fact they failed so soon after purchase raises concerns about the quality. Sound Bar: I bought a Samsung sound bar which was never delivered even after two months. After following up persistently, I was met with unacceptable and unprofessional responses, including being told, "Come take your money and leave." Smart TV: The Samsung smart TV also broke down shortly after purchase. It was repaired, only to fail again after a week. Following a DSTV upgrade, it stopped working completely. It took Game and Samsung over a month to respond to my service request, and I received the same treatment as with the sound bar — no proper resolution, just dismissal. Microwave: The latest issue involves a Samsung microwave still under Game's in-store guarantee. Upon trying to return it to Game Tzaneen, the store refused to honor their warranty and instead referred me to Samsung South Africa, claiming the unit was under a 10-year manufacturer warranty. Now, Samsung is refusing to repair the microwave, alleging contamination, and is threatening to discard it unless I collect it — unrepaired. This behavior is completely unacceptable and highly suspicious. This ongoing pattern raises serious questions about whether the products being sold are new, or if they are second-hand or factory rejects. The poor treatment from both Game and Samsung South Africa is appalling and shows a complete lack of respect for consumer rights. I am demanding full accountability from both Game Store and Samsung South Africa, including proper repairs, replacements, or refunds for the defective products I was sold. No customer should have to go through this ordeal. Reply (3) Samsung South Africa’s reply 30 May 2025 at 01:32 Good day Mabareki Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns, and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA ^NM Samsung South Africa’s reply 30 May 2025 at 11:51 The issue has been logged with our Voice of Customer Advisor under the reference number: 3102123317, we will investigate and be in contact with you. ^NM to date the matter is not resolve they don't want to repair my microwave or refund me my money
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