Samsung Brand Store
Unclaimed Business
|1.6|7 Reviews (last 12 months)|This business does not respond to reviews
Samsung Brand Store
Unclaimed Business
|1.6
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Samsung Brand Store is facing significant customer experience challenges, with a recurring theme of frustration around warranty handling, repair processes, and after-sales support. Customers consistently mention voided warranties, lost data following repairs, and prolonged waiting periods for faulty appliances and devices. Several reviewers describe feeling dismissed by staff and shuffled between Samsung and partner retailers without resolution. On the positive side, isolated experiences highlight friendly in-store assistance and remarkable product longevity, suggesting that when frontline service goes well, customers walk away genuinely impressed.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHV
Hennie V
1 reviews | Active since Jan 2021
14 Apr 2026, 15:47
Bad Client Service!
Bad service! I took my damaged Samsung phone in that's still under warranty, they send it away to the repairs centre (separate entity). Then my warranty was voided due to a small crack on the one camera lens, unknown to me, so the quote was R8000 to repair. The Samsung Ballito Store responsibility was to inform me that with this repair they need to reset and wipe all memory, but I can do a backup for R950. NO! They didn't tell me, I pay the R8000 3 weeks later my phone is back, and guess what, ALL MEMORIES, PHOTOS, WORK DOCS, ALL WIPED. Sorry Sorry Sorry is all they say. When the manager got involved when I threatened to report them, no we will come down to R650, but I have to take the phone to Umhlanga on my dime and 3 days later collect it again, no I have to setup and backup all over to backup phone and then 3 days later going through this nightmare again. Stuff that.
Helpful (0)
|Replies (1)HV
Hennie V
1 reviews | Active since Jan 2021
14 Apr 2026, 15:47
Bad Client Service!
Bad service! I took my damaged Samsung phone in that's still under warranty, they send it away to the repairs centre (separate entity). Then my warranty was voided due to a small crack on the one camera lens, unknown to me, so the quote was R8000 to repair. The Samsung Ballito Store responsibility was to inform me that with this repair they need to reset and wipe all memory, but I can do a backup for R950. NO! They didn't tell me, I pay the R8000 3 weeks later my phone is back, and guess what, ALL MEMORIES, PHOTOS, WORK DOCS, ALL WIPED. Sorry Sorry Sorry is all they say. When the manager got involved when I threatened to report them, no we will come down to R650, but I have to take the phone to Umhlanga on my dime and 3 days later collect it again, no I have to setup and backup all over to backup phone and then 3 days later going through this nightmare again. Stuff that.
0
Replies (1)BN
Betty N
1 reviews | Active since Feb 2019
12 Mar 2026, 10:22
Samsung fridge
I bought a fridge at game 2022 November 26, in 2023 I wake up found my fridge off. Then I went and report it at game , then people from samsung came and repair it, it was still under warranty. After a year again 2025 june it has the same problem , I went to game centurion mall they gave me a reference from Samsung the never came till I went back to game menlyn it's then than they came after making a payment of 750 for them to come. I've paid 2400 for the parts to be replaced which was not even my fault I did not damage the fridge. January 2026 they fix the fridge so now it's March the same problem again my fridge it's off and when I report it today they are telling me to pay 750 again why? At first this fridge from start it was having same problem for period of 2years and half now the fridge it's damage noo. They need to replace the fridge. So it means every 3 years we must purchase a fridge.
Helpful (0)
|Replies (0)BN
Betty N
1 reviews | Active since Feb 2019
12 Mar 2026, 10:22
Samsung fridge
I bought a fridge at game 2022 November 26, in 2023 I wake up found my fridge off. Then I went and report it at game , then people from samsung came and repair it, it was still under warranty. After a year again 2025 june it has the same problem , I went to game centurion mall they gave me a reference from Samsung the never came till I went back to game menlyn it's then than they came after making a payment of 750 for them to come. I've paid 2400 for the parts to be replaced which was not even my fault I did not damage the fridge. January 2026 they fix the fridge so now it's March the same problem again my fridge it's off and when I report it today they are telling me to pay 750 again why? At first this fridge from start it was having same problem for period of 2years and half now the fridge it's damage noo. They need to replace the fridge. So it means every 3 years we must purchase a fridge.
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Replies (0)RM
Regjuaan M
1 reviews | Active since Sept 2023
6 Jan 2026, 20:18
Samsung Cresta Branc...
Samsung Cresta Branch,failed to send my phone in for repairs due to faulty screen yet the phone is not even a year old..everything works 100% besides the screen,yet it has not cracks or scratches like they claim to have.
Helpful (0)
|Replies (0)RM
Regjuaan M
1 reviews | Active since Sept 2023
6 Jan 2026, 20:18
Samsung Cresta Branc...
Samsung Cresta Branch,failed to send my phone in for repairs due to faulty screen yet the phone is not even a year old..everything works 100% besides the screen,yet it has not cracks or scratches like they claim to have.
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Replies (0)AM
cB
cheryl B
1 reviews | Active since May 2013
8 Oct 2025, 11:19
Praise - Customer Service - Samsung shop Canal Walk Cape Town
Wonderful service by Samsung Canal Walk employee on duty at their Customer Service on Monday morning. Friendly and helpful - sorted out my problem with a smile!
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Thomas B
1 reviews | Active since Nov 2024
15 Sept 2025, 20:50
********* Practices and Bad Treatment of Workers
MM ALL ELECTRONICS SAMSUNG STORE Several former employees and customers have raised serious concerns about the management practices at this store. Reports indicate that the store owners frequently shout at workers, create a hostile work environment, and treat staff in an unprofessional and demeaning manner, akin to forced labor conditions. Such behavior has significantly affected staff morale and workplace safety. In addition, there are troubling allegations regarding the head technician, Oliver. Sources claim that he does not have valid work authorization to be employed in South Africa. Furthermore, it has been reported that he was previously dismissed from MTN due to theft involving Mobicel phone covers. These issues raise serious questions about the management and hiring practices at the store.
Helpful (0)
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Thomas B
1 reviews | Active since Nov 2024
15 Sept 2025, 20:50
********* Practices and Bad Treatment of Workers
MM ALL ELECTRONICS SAMSUNG STORE Several former employees and customers have raised serious concerns about the management practices at this store. Reports indicate that the store owners frequently shout at workers, create a hostile work environment, and treat staff in an unprofessional and demeaning manner, akin to forced labor conditions. Such behavior has significantly affected staff morale and workplace safety. In addition, there are troubling allegations regarding the head technician, Oliver. Sources claim that he does not have valid work authorization to be employed in South Africa. Furthermore, it has been reported that he was previously dismissed from MTN due to theft involving Mobicel phone covers. These issues raise serious questions about the management and hiring practices at the store.
0
Replies (0)gW
giovanni W
1 reviews | Active since May 2025
23 Aug 2025, 17:06
Samsung Classism
I am absolutely disgusted with the way both Samsung and Pep Cell have handled my faulty device and the blatant disregard for my consumer rights. After my phone was returned from a so-called “repair,” it still suffers from the same charging defect. I was contacted by a Samsung consultant who assured me that I should take the phone to a service center for an assessment for a possible replacement. Instead of honoring that, I was tossed around from one person to the next like a nuisance. At the service center, I was told they could only “repair it again” or “assess it on Monday” if found defective. Yet, with complete audacity, they turned around and assessed it right in front of me on the spot—contradicting their own excuse. This behavior is not only unprofessional, it is a direct violation of the Consumer Protection Act (CPA) which clearly states that if a product is returned with the same defect after repair, the consumer has the right to demand a replacement or refund. Your refusal to acknowledge this law amounts to deliberate exploitation and contempt for your customers.
Helpful (0)
|Replies (0)gW
giovanni W
1 reviews | Active since May 2025
23 Aug 2025, 17:06
Samsung Classism
I am absolutely disgusted with the way both Samsung and Pep Cell have handled my faulty device and the blatant disregard for my consumer rights. After my phone was returned from a so-called “repair,” it still suffers from the same charging defect. I was contacted by a Samsung consultant who assured me that I should take the phone to a service center for an assessment for a possible replacement. Instead of honoring that, I was tossed around from one person to the next like a nuisance. At the service center, I was told they could only “repair it again” or “assess it on Monday” if found defective. Yet, with complete audacity, they turned around and assessed it right in front of me on the spot—contradicting their own excuse. This behavior is not only unprofessional, it is a direct violation of the Consumer Protection Act (CPA) which clearly states that if a product is returned with the same defect after repair, the consumer has the right to demand a replacement or refund. Your refusal to acknowledge this law amounts to deliberate exploitation and contempt for your customers.
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Replies (0)