CB
cheryl B
Active since May 2013
29
Reviews
0
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Reviews
29 reviews3 weeks ago
Tafelberg Furnishers - Tableview - well worth the shopping experience
Tableview branch: Wonderfully helpful staff. Been in there a couple of times in the last few weeks - nothing but praise. From the wonderfully clean loo (it is a thing for us senior ladies) to knowledgeable staff. Full marks.
0 replies
3 weeks ago
Defy Microwave allowing ants in - radioactivity risk?
Horrific lack of service from Defy. I bought a Defy microwave on 25/9/2025. Ants are getting into the microwave when it isn't in use - to get to food stored therein. These are not infestations (as claimed by Defy) - the ants aren't living in there they only go in looking for food. My major concern is that if the ants are getting in, what radiation etc. is escaping when the microwave is in use? Defy says that it isn't covered by the warranty "infestation is not covered under warranty, you will be charged a standard call out fee of R690 and spare parts will be charged separately." The unit is clearly defective and under warranty so should be sorted out by Defy at no cost to the customer. My first e-mail went to them in April - they've been ignoring my e-mails since then - maybe waiting for the warranty to expire!
2 replies
2 months ago
Wonderful customer service
Just had the best service from Amanda Mabaso. She was polite, easy to speak with, and answered all of the questions relating to my funeral policy efficiently. All too often the person on the other side of the phone would clearly rather be doing something else and the call ends with one being more frustrated than helped. Full marks Amanda.
2 replies
4 months ago
Wonderful HelloPeter
This is the best customer service forum out there! So sad that it takes posting on HelloPeter to get responses and action for poor service but it really works. And being able to praise good service on the same website is an added bonus! Full marks Hello Peter!
1 reply
5 months ago
Old Mutual refusing to e-mail client document addressed to her
Refusing to e-mail me my Greenlight yearly statement since 6/1/2026! I can't access their website and have asked them to e-mail it, even suggested they post it! Their response every time is to go to the website! Not rocket science here. E-mail the client the document addressed to her! I know it is easier for them to try and get out of the PT but this is ridiculous.
17 replies
7 months ago
Wonderful service by Goodwood Fire Department Management HQ
I had occasion to contact Management HQ Goodwood Fire Department. Spoke to Silamkele. She gave me incorrect information but phoned back within minutes to correct her error. This is the level of service to be proud of. Full marks.
0 replies
8 months ago
Typical poor service from Liberty
Got a response to last week's review saying my query would be dealt with. Still not resolved. Sent a follow up query to their "reply relations" email address with a response that the query will be dealt with in 5 working days, excluding weekends. A month later and I am still waiting for the requested info!
7 replies
8 months ago
Praise - Customer Service - Samsung shop Canal Walk Cape Town
Wonderful service by Samsung Canal Walk employee on duty at their Customer Service on Monday morning. Friendly and helpful - sorted out my problem with a smile!
0 replies
8 months ago
No response from Liberty customer service - their norm
Customer service just ignores e-mails that they don't want to deal with. I got an e-mail from the credit department saying that I am in arrears by over R4,000 on my policy premiums which I strongly dispute. Have asked for a schedule of payments and premiums since the arrears appears. 6 business days, numerous e-mails and still no response.
2 replies
8 months ago
Horrific Customer Care
On 18/9 I requested additional info not in the contract. They refuse to send it to the e-mail address that the contract and monthly statements are sent to. Call centre won't let me speak to the person who sent the e-mail. Only e-mailed queries are responded to - pointless as those people are the ones who are causing the problem. Head Office won't help either.
0 replies
Review Distribution
5 Star
15 (51.724137931034484%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.4482758620689653%)
1 Star
13 (44.827586206896555%)