CB
cheryl B
Active since May 2013
26
Reviews
0
Industries
Reviews
26 reviews3 months ago
Wonderful HelloPeter
This is the best customer service forum out there! So sad that it takes posting on HelloPeter to get responses and action for poor service but it really works. And being able to praise good service on the same website is an added bonus! Full marks Hello Peter!
56 replies
3 months ago
Old Mutual refusing to e-mail client document addressed to her
Refusing to e-mail me my Greenlight yearly statement since 6/1/2026! I can't access their website and have asked them to e-mail it, even suggested they post it! Their response every time is to go to the website! Not rocket science here. E-mail the client the document addressed to her! I know it is easier for them to try and get out of the PT but this is ridiculous.
949 replies
6 months ago
Wonderful service by Goodwood Fire Department Management HQ
I had occasion to contact Management HQ Goodwood Fire Department. Spoke to Silamkele. She gave me incorrect information but phoned back within minutes to correct her error. This is the level of service to be proud of. Full marks.
0 replies
6 months ago
Typical poor service from Liberty
Got a response to last week's review saying my query would be dealt with. Still not resolved. Sent a follow up query to their "reply relations" email address with a response that the query will be dealt with in 5 working days, excluding weekends. A month later and I am still waiting for the requested info!
371 replies
6 months ago
Praise - Customer Service - Samsung shop Canal Walk Cape Town
Wonderful service by Samsung Canal Walk employee on duty at their Customer Service on Monday morning. Friendly and helpful - sorted out my problem with a smile!
0 replies
6 months ago
No response from Liberty customer service - their norm
Customer service just ignores e-mails that they don't want to deal with. I got an e-mail from the credit department saying that I am in arrears by over R4,000 on my policy premiums which I strongly dispute. Have asked for a schedule of payments and premiums since the arrears appears. 6 business days, numerous e-mails and still no response.
106 replies
6 months ago
Horrific Customer Care
On 18/9 I requested additional info not in the contract. They refuse to send it to the e-mail address that the contract and monthly statements are sent to. Call centre won't let me speak to the person who sent the e-mail. Only e-mailed queries are responded to - pointless as those people are the ones who are causing the problem. Head Office won't help either.
0 replies
7 months ago
Wonderful Tafelberg Furnishers - Sandown Road
We bought a Defy microwave and, on unpacking it at home, noticed that it was dented. We went straight back to the store and the wonderful staff replaced it. No fuss, just wonderful staff.
0 replies
11 months ago
Wonderful service on a short term building claim
We have received the most incredible service from Zeenat Levy, a claims assessor at the Pinelands, Cape Town, branch of OMI. She has delivered professional and speedy services which are sadly rare in this day and age. This is the best service that we have ever had with an OMI claim.
53 replies
11 months ago
Unsolicited marketing calls / SMSs from OUTsurance
I keep receiving unsolicited marketing phone calls / SMS's from OUTsurance. It only took Old Mutual 3 days to sort my problem out with them - let's see what OUTsurance does to rectify the situation.
232 replies
Review Distribution
5 Star
13 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
12 (46.15384615384615%)