The BEST Funeral Society (TBFS)
Verified Business
The BEST Funeral Society (TBFS)
Verified Business
9 Reviews (last 12 months)
Responds in 12 min
AI Review Summary
Based on recent customer reviews, The BEST Funeral Society (TBFS) faces significant criticism around its claims process and customer communication. Multiple reviewers describe lengthy delays in claim processing, unresponsive call centre agents, and a lack of empathy during deeply emotional times. Customers report being given the runaround when seeking updates on funeral claims, with promised callbacks rarely materializing. Rigid identity verification processes have also frustrated policyholders. While a few positive experiences mention good individual service, the overwhelming sentiment highlights poor communication and inadequate compassion during bereavement.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
12mReply Time
-100 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 13 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
12m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 13 min
Review Distribution
2.3|9 Reviews
May '25 - Apr '26
5(37.5%)
4(0%)
3(0%)
2(0%)
1(62.5%)
5(37.5%)
4(0%)
3(0%)
2(0%)
1(62.5%)
Frequently Asked Questions About The BEST Funeral Society (TBFS)
Based on recent customer reviews, The BEST Funeral Society (TBFS) faces significant criticism around its claims process and customer communication. Multiple reviewers describe lengthy delays in claim processing, unresponsive call centre agents, and a lack of empathy during deeply emotional times. Customers report being given the runaround when seeking updates on funeral claims, with promised callbacks rarely materializing. Rigid identity verification processes have also frustrated policyholders. While a few positive experiences mention good individual service, the overwhelming sentiment highlights poor communication and inadequate compassion during bereavement.
The BEST Funeral Society (TBFS) has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 13 min. Hellopeter has tracked The BEST Funeral Society (TBFS) across 65 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceH
AM
Alex M
1 reviews | Active since Jan 2020
13 Feb 2026, 07:48
Bad service not Best
The wost,,,,,,,,, is with sadness that we get a service that is not satisfying at all, am not happy with how TBFS lack communication more especially for a funeral claim, imagen you are depending on them and you don't have any other support to bury your loved one, I have been receiving the same outcomes when I call to Check the status of my claim, I have made a mistake on the date of birth with o ly one year for my life assured and I have provided an affidavit to state that it's been 3 days and still my claim have not been accessed according to Xolani, can this matter be dealt with ASAP, Worst part is that I work with this guys almost everyday,,, tomoro it's my aunt funeral still I have not received any communication claim was submitted with all relevant documents needed This is BAD not BEST Recently they have moved from Marshall Town to roodeport and communication is still a burden to them to inform us 😪👎👎👎👎👎👎👎👎👎👎👎
Helpful (0)
|Replies (0)AM
Alex M
1 reviews | Active since Jan 2020
13 Feb 2026, 07:48
Bad service not Best
The wost,,,,,,,,, is with sadness that we get a service that is not satisfying at all, am not happy with how TBFS lack communication more especially for a funeral claim, imagen you are depending on them and you don't have any other support to bury your loved one, I have been receiving the same outcomes when I call to Check the status of my claim, I have made a mistake on the date of birth with o ly one year for my life assured and I have provided an affidavit to state that it's been 3 days and still my claim have not been accessed according to Xolani, can this matter be dealt with ASAP, Worst part is that I work with this guys almost everyday,,, tomoro it's my aunt funeral still I have not received any communication claim was submitted with all relevant documents needed This is BAD not BEST Recently they have moved from Marshall Town to roodeport and communication is still a burden to them to inform us 😪👎👎👎👎👎👎👎👎👎👎👎
0
Replies (0)LM
Lawrence M
1 reviews | Active since Jan 2020
28 Oct 2025, 08:17
Worst `Funeral Policy in the universe
Your call agents , have NO compassion and very disrespectfull to the loved ones that are trying to get the claim sorted , they take very long to answer the phone , wont pass the call to a suppervisor even though the agent is working under supervision , my mother was paying for years and then when it comes to claims this company has 0 compassion and ethics .. Wish I had never had to deal woth them , PLEASE do not use them ...
Helpful (0)
|Replies (0)LM
Lawrence M
1 reviews | Active since Jan 2020
28 Oct 2025, 08:17
Worst `Funeral Policy in the universe
Your call agents , have NO compassion and very disrespectfull to the loved ones that are trying to get the claim sorted , they take very long to answer the phone , wont pass the call to a suppervisor even though the agent is working under supervision , my mother was paying for years and then when it comes to claims this company has 0 compassion and ethics .. Wish I had never had to deal woth them , PLEASE do not use them ...
0
Replies (0)X
EJ
Era J
1 reviews | Active since Jan 2020
22 Sept 2025, 12:18
Lack of cooperation
I am writing on behalf of my mother regarding the funeral policy claim for my late father who sadly passed away on 11 September 2025. My mother took out this policy approximately 20 years ago and, due to the passage of time and her current emotional state, she cannot recall details such as her previous address or telephone number from that period. She is 76 years old and has just lost her husband, which makes this an incredibly difficult time for her and our family. Despite submitting all requested documentation on 16 September 2025, we have been unable to receive any meaningful assistance. The call centre continues to reject her attempts to verify her identity due to failed security questions, and no alternative verification process has been offered. Meanwhile, the funeral home is demanding payment for the cremation, which has already taken place. This situation is causing immense stress and sadness for our family, and the lack of empathy and support from your company has only added to our grief. We urgently request feedback on the submitted claim and a resolution to this matter.
Helpful (0)
|Replies (0)EJ
Era J
1 reviews | Active since Jan 2020
22 Sept 2025, 12:18
Lack of cooperation
I am writing on behalf of my mother regarding the funeral policy claim for my late father who sadly passed away on 11 September 2025. My mother took out this policy approximately 20 years ago and, due to the passage of time and her current emotional state, she cannot recall details such as her previous address or telephone number from that period. She is 76 years old and has just lost her husband, which makes this an incredibly difficult time for her and our family. Despite submitting all requested documentation on 16 September 2025, we have been unable to receive any meaningful assistance. The call centre continues to reject her attempts to verify her identity due to failed security questions, and no alternative verification process has been offered. Meanwhile, the funeral home is demanding payment for the cremation, which has already taken place. This situation is causing immense stress and sadness for our family, and the lack of empathy and support from your company has only added to our grief. We urgently request feedback on the submitted claim and a resolution to this matter.
0
Replies (0)H
Hi
1 reviews | Active since Jan 2020
2 Sept 2025, 13:52
I opened the funeral...
I opened the funeral cover more than 5 years ago for my mother at a Pep store and I have been paying for the funeral cover ever since at Pep store however recently when I tried to pay the cover it could not go through and I was told to call "the best funeral society" to fix the problem they would not let me in on any information about the cover they said they need my mother to be the one communicating but she stays in the Eastern cape and I am in Johannesburg so I got someone to help my mother because she does not have a cellphone and her sight is very bad but the people at the funeral cover refused for anyone to help her when talking to them when I opened the cover she was not there with me and I was the only beneficiary and only one paying but they claim that I am not the beneficiary and they can not access the account and they refuse to let me carry on paying or refund me for all the years I have paid
Helpful (0)
|Replies (0)H
Hi
1 reviews | Active since Jan 2020
2 Sept 2025, 13:52
I opened the funeral...
I opened the funeral cover more than 5 years ago for my mother at a Pep store and I have been paying for the funeral cover ever since at Pep store however recently when I tried to pay the cover it could not go through and I was told to call "the best funeral society" to fix the problem they would not let me in on any information about the cover they said they need my mother to be the one communicating but she stays in the Eastern cape and I am in Johannesburg so I got someone to help my mother because she does not have a cellphone and her sight is very bad but the people at the funeral cover refused for anyone to help her when talking to them when I opened the cover she was not there with me and I was the only beneficiary and only one paying but they claim that I am not the beneficiary and they can not access the account and they refuse to let me carry on paying or refund me for all the years I have paid
0
Replies (0)GC
George C
1 reviews | Active since Jan 2020
4 Jun 2025, 05:40
Sad but True
I have attempted to get a copy of my funeral policy which was originally with Alexander Forbes and was handed on to TBFS when Momentum took over the Alexander Forbes short term insurance portfolio.TBFS are totally non resposive to any requests and I agree with all the other sentiments expressed abpout their non existent service
Helpful (0)
|Replies (0)GC
George C
1 reviews | Active since Jan 2020
4 Jun 2025, 05:40
Sad but True
I have attempted to get a copy of my funeral policy which was originally with Alexander Forbes and was handed on to TBFS when Momentum took over the Alexander Forbes short term insurance portfolio.TBFS are totally non resposive to any requests and I agree with all the other sentiments expressed abpout their non existent service
0
Replies (0)