Momentum (SA)
Verified Business
Momentum (SA)
Verified Business
586 Reviews (last 12 months)
Responds in 7 hours 3 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Momentum (SA) faces severe and systemic criticism across virtually every aspect of its customer experience. Customers consistently describe months-long delays in pension, provident fund, and death claim payouts, near-total communication breakdowns, and a culture of unaccountability. While a small number of individual consultants receive heartfelt praise, the overwhelming pattern reflects deep operational failures that leave clients financially and emotionally distressed.
Top Strengths:
- •Customer Service & Professional Guidance: A handful of named consultants such as Mpho Mchabe, Elvina, Nonto, and Ros Naicker are praised as exceptional, patient, and going above and beyond. These individuals represent rare bright spots in an otherwise deeply negative service experience.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.6Trustindex Rating
#10Ranked In Investments & Wealth
7 hours 3 minutesAverage Time To Reply
-67 NPSRecommended: Unlikely
Replied to 87% of negative reviews
Typically takes less than 6 hours 48 min to reply
TrustIndex
2.6
Score
Ranking
#10
in Investments & Wealth
Avg Reply
7 hours 3 minutes
NPS Score
-67
Recommended: Unlikely
Replied to 87% of negative reviews
Typically takes less than 6 hours 48 min to reply
Review Distribution
1.4|586 Reviews
May '25 - Apr '26
5(8%)
4(0.2%)
3(1%)
2(2.7%)
1(88.1%)
5(8%)
4(0.2%)
3(1%)
2(2.7%)
1(88.1%)
Recent reviews (586)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
AK
Alisha K
1 reviews | Active since Jan 2020
19 Mar 2026, 07:57
Frustrated
Good Day, Please can someone from your department contact me urgently, I emailed you guys a few weeks back to update my contact number so that I can access my benefits statement, to date no reply other than the automated reply. I need my number updated urgently so I can view my provident fund and funds at work .
Helpful (0)
|Replies (0)AK
Alisha K
1 reviews | Active since Jan 2020
19 Mar 2026, 07:57
Frustrated
Good Day, Please can someone from your department contact me urgently, I emailed you guys a few weeks back to update my contact number so that I can access my benefits statement, to date no reply other than the automated reply. I need my number updated urgently so I can view my provident fund and funds at work .
0
Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:32
Lack of communication
I have been sending emails for the the passed two days and nobody is getting back to me. I had filed for funds at work withdrawal on the 30th of January 2026 and was promised funds will be released after 26 working days however, I'm still waiting impatientlu
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:32
Lack of communication
I have been sending emails for the the passed two days and nobody is getting back to me. I had filed for funds at work withdrawal on the 30th of January 2026 and was promised funds will be released after 26 working days however, I'm still waiting impatientlu
0
Replies (0)NM
Nothekanti M
1 reviews | Active since Jan 2020
18 Mar 2026, 10:13
I was assiste by Millicent Nyathi from Momentum Insurance Company
I was assiste by Millicent Nyathi from Momentum Insurance Company. He experience in her job was perfect, the issue I was querying for was professionally attended to by her. Well done to Millicent Nyathi.
Helpful (0)
|Replies (0)NM
Nothekanti M
1 reviews | Active since Jan 2020
18 Mar 2026, 10:13
I was assiste by Millicent Nyathi from Momentum Insurance Company
I was assiste by Millicent Nyathi from Momentum Insurance Company. He experience in her job was perfect, the issue I was querying for was professionally attended to by her. Well done to Millicent Nyathi.
0
Replies (0)WB
Waylon B
1 reviews | Active since Jan 2020
18 Mar 2026, 09:12
2 pot system claim
Good day everyone Im very disappointed in the service received right throughout the month of March by momentum , my issues started on 02/03/26 when I attempted to submit a claim via WhatsApp but the chatbot was malfunctioning and when calling customer care more than 3 times I wasn't assisted ,till this day the chatbot isn't working nor responding to my texts, I eventually got through to an agent who sent me a link whereby I could apply alternatively which I did and my claim was submitted successfully on 06/03/2026. I was informed that my claim is at the tax stage and that once cleared the payment would be made till date nothing , when calling this morning I was advised the tax failed and that they need to send a email to the team responsible to clear and payment would be made which can take another 7-10 working days meaning I gad just wasted a whole two weeks waiting on a payment that was never processed and there was absolutely no communication from them, very disappointed in the service received
Helpful (0)
|Replies (0)WB
Waylon B
1 reviews | Active since Jan 2020
18 Mar 2026, 09:12
2 pot system claim
Good day everyone Im very disappointed in the service received right throughout the month of March by momentum , my issues started on 02/03/26 when I attempted to submit a claim via WhatsApp but the chatbot was malfunctioning and when calling customer care more than 3 times I wasn't assisted ,till this day the chatbot isn't working nor responding to my texts, I eventually got through to an agent who sent me a link whereby I could apply alternatively which I did and my claim was submitted successfully on 06/03/2026. I was informed that my claim is at the tax stage and that once cleared the payment would be made till date nothing , when calling this morning I was advised the tax failed and that they need to send a email to the team responsible to clear and payment would be made which can take another 7-10 working days meaning I gad just wasted a whole two weeks waiting on a payment that was never processed and there was absolutely no communication from them, very disappointed in the service received
0
Replies (0)P
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