Momentum (SA)
1.4|5,102 reviews
DP
Dewald P
1 reviews | Active since Member
28 May 2026, 10:49
Frustrating process...
My dad passed away on 29 April 2026. We submitted all the required documents on 11 May 2026. Since then, we have repeatedly been contacted and asked to resubmit the exact same documents, despite all documents being completed and submitted as required.
Today was the seventh time that we submitted the same documentation again. We are becoming very frustrated with the ongoing delays and repeated requests, while we are still waiting for the payout to be processed.
Helpful (0)
Replies (6)0
Replies (6)Momentum (SA)'s replyOfficial
28 May 2026, 10:54Dear Dewald,
We are truly sorry for your loss, and we understand how difficult this time must be for you. Our sincere condolences to you and your family. We apologise for the lack of feedback and would really like to assist you further.
Please provide us with your policy number and identity number of the policyholder under a private reply, so that we can escalate the matter correctly.
Thank you
Kind regards
NH
We are truly sorry for your loss, and we understand how difficult this time must be for you. Our sincere condolences to you and your family. We apologise for the lack of feedback and would really like to assist you further.
Please provide us with your policy number and identity number of the policyholder under a private reply, so that we can escalate the matter correctly.
Thank you
Kind regards
NH
Best regards,
Momentum (SA)'s reply28 May 2026, 10:54
Official
Dear Dewald,
We are truly sorry for your loss, and we understand how difficult this time must be for you. Our sincere condolences to you and your family. We apologise for the lack of feedback and would really like to assist you further.
Please provide us with your policy number and identity number of the policyholder under a private reply, so that we can escalate the matter correctly.
Thank you
Kind regards
NH
We are truly sorry for your loss, and we understand how difficult this time must be for you. Our sincere condolences to you and your family. We apologise for the lack of feedback and would really like to assist you further.
Please provide us with your policy number and identity number of the policyholder under a private reply, so that we can escalate the matter correctly.
Thank you
Kind regards
NH
Best regards,
DP
Dewald P's updateReviewer Update
28 May 2026, 11:03Re: Policy no: 207947027
Mr WG Potgieter
ID: 5705055065089
You can contact Madelein via email on: madeleinpot@gmail.com
Documents were submitted again today for the 7th time.
Thank you
Mr WG Potgieter
ID: 5705055065089
You can contact Madelein via email on: madeleinpot@gmail.com
Documents were submitted again today for the 7th time.
Thank you
DP
Dewald P's update28 May 2026, 11:03
Reviewer Update
Re: Policy no: 207947027
Mr WG Potgieter
ID: 5705055065089
You can contact Madelein via email on: madeleinpot@gmail.com
Documents were submitted again today for the 7th time.
Thank you
Mr WG Potgieter
ID: 5705055065089
You can contact Madelein via email on: madeleinpot@gmail.com
Documents were submitted again today for the 7th time.
Thank you
Momentum (SA)'s replyOfficial
28 May 2026, 11:07Thank you we wil escalate the matter accordingly.
Best regards,
Momentum (SA)'s reply28 May 2026, 11:07
Official
Thank you we wil escalate the matter accordingly.
Best regards,
DP
Dewald P's updateReviewer Update
28 May 2026, 11:21Thank you
DP
Dewald P's update28 May 2026, 11:21
Reviewer Update
Thank you
DP
Dewald P's updateReviewer Update
28 May 2026, 17:27We have received 2 more emails requesting the SAME documents. Why??? One person asked the documents, then sent an email saying to ignor the previous email just to ask for the same documents that was requested in the previous email again. It really can't be that difficult. Staff is making the company look very incompetent. Is all the staff of momentum working on this, or only one person? Because it seems like the staff is really confused or uneducated. Or is this all just a tactic that momentum is using?? Can someone just do their job right please... Does the whole team receive the emails and they just randomly reply? Cant they see the attached documents? Its really next level incompetence
DP
Dewald P's update28 May 2026, 17:27
Reviewer Update
We have received 2 more emails requesting the SAME documents. Why??? One person asked the documents, then sent an email saying to ignor the previous email just to ask for the same documents that was requested in the previous email again. It really can't be that difficult. Staff is making the company look very incompetent. Is all the staff of momentum working on this, or only one person? Because it seems like the staff is really confused or uneducated. Or is this all just a tactic that momentum is using?? Can someone just do their job right please... Does the whole team receive the emails and they just randomly reply? Cant they see the attached documents? Its really next level incompetence
Momentum (SA)'s replyOfficial
29 May 2026, 07:47Dear Dewald
Thank you for your message.
I am sorry to hear about your frustration.
I have escalated your complaint to the annuities team for urgent assistance.
Kind regards
Mvdm
Thank you for your message.
I am sorry to hear about your frustration.
I have escalated your complaint to the annuities team for urgent assistance.
Kind regards
Mvdm
Best regards,
Momentum (SA)'s reply29 May 2026, 07:47
Official
Dear Dewald
Thank you for your message.
I am sorry to hear about your frustration.
I have escalated your complaint to the annuities team for urgent assistance.
Kind regards
Mvdm
Thank you for your message.
I am sorry to hear about your frustration.
I have escalated your complaint to the annuities team for urgent assistance.
Kind regards
Mvdm
Best regards,