TR
Tracey R
Active since Jul 2019
14
Reviews
0
Industries
Reviews
14 reviews2 weeks ago
Excellent Service
Thank you for your amazing service and for paying out my funeral policy in 1 day. This helped me sort out my dad’s memorial and cremation. Please teach other companies how to pay out claims in record time. Thank you from the bottom of my heart
1 reply
2 weeks ago
No communication
My dad passed away on the 19th of May 2026, I have logged my claim on my funeral policy and the family protector. I get no feedback Thank you to Old Mutual who paid be out in 24 hours and this helped to pay for the funeral. Some feedback would be nice.
10 replies
1 month ago
Terrible service
Good day, I did a paystretch over 12 months and it was agreed to take payment off on 25th of each month after pay day. I can’t get any answers for customer service has to why a debit order on the 15th of April for the full amount - no funds available as I was not aware of this debit order. I would like to know why this was done and secondly I have made a payment on Wednesday and payment has still not be allocated. Urgently need assistance
9 replies
8 months ago
Pure Frustration
Extremely frustrating, debi check accepted - quick to send me the debi check but always an issue with paperwork Send paperwork in PDF then tell me not admissible I have sent the paperwork 3 times - twice on email and once on whats app how long does this take
8 replies
10 months ago
Capitec pauses account
good day please advise why you block my daugthers account it states account paused when she called the call centre states that is it open, however she cant open the banking app as it states account is paused
2 replies
15 months ago
Withdrawal
Withdraw takes forever, and nobody comes back to you. Endless emails and no correspondence. Urgently require feedback.
4 replies
17 months ago
***** on Account
My phone was ****** on the 14th of December 2024, and both my Discovery Bank and Absa Bank account has *****. I had a consultant call me from Discovery asking me how did they access my account. Firstly, you are the ***** division you need to answer that for me. Secondly, I was asked if my phone was on when it was ****** - obviously it was on. Thirdly, the phone was black listed immediately with Vodacom. So Discovery you need to investigate how they got access and if you refuse to return my money then please urgently close my account
5 replies
21 months ago
Taking my money but cancelled policy
WHY do I add a funeral policy to my Vodacom Bill. Receive an email from Vodacom Funeral Cover that policy cancelled as it has not been paid but yet I have paid 2 premiums through my Vodacom Bill. 2 weeks and counting and NOBODY can help me
3 replies
22 months ago
Shocking Service For Upgrade Of Contract
I did an upgrade on the 1/8/2024 in the morning - to do I have had no communication from Vodacom. They keep telling me, we call you and your call goes through to voicemail - which is utter BS. I have called maybe 10 times and I keep getting told we will call you to confirm the upgrade. My daughter is moving to CT and needs the upgrade before she leave on Wed. You would think if I did an upgrade on the 1st I would have some answer ....................... STILL NOTHING.
8 replies
24 months ago
Vodapay Vouchers
BP vouchers do not work. I have tried to BP garages in Alberton and get told the machine at the garage does not work. So they why do you sell these vouchers and they don’t work. Then secondly I had a R500 voucher advance which I paid on the 20th of May and then you deduct the money off my account again on the 29th of May. What is happening with your service Vodacom!! So disappointed
4 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)