Momentum (SA)
1.4|5,102 reviews
TR
Tracey R
1 reviews | Active since Member
28 May 2026, 08:34
No communication
My dad passed away on the 19th of May 2026, I have logged my claim on my funeral policy and the family protector. I get no feedback Thank you to Old Mutual who paid be out in 24 hours and this helped to pay for the funeral. Some feedback would be nice.
Helpful (0)
Replies (10)0
Replies (10)Momentum (SA)'s replyOfficial
28 May 2026, 08:50Dear Tracey
We are truly sorry for your loss, and we understand how difficult this time must be for you. Our sincere condolences to you and your family. We apologise for the lack of feedback and would really like to assist you further. Please provide us with your policy number under a private reply please, so that we can escalate the matter correctly.
Thank you
Kind regards
NH
We are truly sorry for your loss, and we understand how difficult this time must be for you. Our sincere condolences to you and your family. We apologise for the lack of feedback and would really like to assist you further. Please provide us with your policy number under a private reply please, so that we can escalate the matter correctly.
Thank you
Kind regards
NH
Best regards,
Momentum (SA)'s reply28 May 2026, 08:50
Official
Dear Tracey
We are truly sorry for your loss, and we understand how difficult this time must be for you. Our sincere condolences to you and your family. We apologise for the lack of feedback and would really like to assist you further. Please provide us with your policy number under a private reply please, so that we can escalate the matter correctly.
Thank you
Kind regards
NH
We are truly sorry for your loss, and we understand how difficult this time must be for you. Our sincere condolences to you and your family. We apologise for the lack of feedback and would really like to assist you further. Please provide us with your policy number under a private reply please, so that we can escalate the matter correctly.
Thank you
Kind regards
NH
Best regards,
TR
Tracey R's updateReviewer Update
28 May 2026, 08:52Policy number is MPY5548613-1
This is urgent please
This is urgent please
TR
Tracey R's update28 May 2026, 08:52
Reviewer Update
Policy number is MPY5548613-1
This is urgent please
This is urgent please
Momentum (SA)'s replyOfficial
28 May 2026, 08:54Is your funeral policy with Metropolitan or with funds at work
Best regards,
Momentum (SA)'s reply28 May 2026, 08:54
Official
Is your funeral policy with Metropolitan or with funds at work
Best regards,
TR
Tracey R's updateReviewer Update
28 May 2026, 08:55It is with funds at work with Momentum
TR
Tracey R's update28 May 2026, 08:55
Reviewer Update
It is with funds at work with Momentum
Momentum (SA)'s replyOfficial
28 May 2026, 08:56Thank you for the confirmation we will escalate the matter to a manager for further assistance.
Best regards,
Momentum (SA)'s reply28 May 2026, 08:56
Official
Thank you for the confirmation we will escalate the matter to a manager for further assistance.
Best regards,
TR
Tracey R's updateReviewer Update
28 May 2026, 09:01- Thank you
TR
Tracey R's update28 May 2026, 09:01
Reviewer Update
- Thank you
TR
Tracey R's updateReviewer Update
28 May 2026, 13:11Please confirm any update
TR
Tracey R's update28 May 2026, 13:11
Reviewer Update
Please confirm any update
Momentum (SA)'s replyOfficial
28 May 2026, 13:30I have asked the manager for feedback to be provided to you urgently.
Best regards,
Momentum (SA)'s reply28 May 2026, 13:30
Official
I have asked the manager for feedback to be provided to you urgently.
Best regards,
TR
Tracey R's updateReviewer Update
28 May 2026, 14:59Someone did call me at 15h30 but I had just landed from my dads funeral - I did ask them to call me back in half an hour but they never did
TR
Tracey R's update28 May 2026, 14:59
Reviewer Update
Someone did call me at 15h30 but I had just landed from my dads funeral - I did ask them to call me back in half an hour but they never did
Momentum (SA)'s replyOfficial
29 May 2026, 07:50Dear Tracey
Thank you for your message.
I have escalated again to the fund managers for assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated again to the fund managers for assistance.
Kind regards
Mvdm
Best regards,
Momentum (SA)'s reply29 May 2026, 07:50
Official
Dear Tracey
Thank you for your message.
I have escalated again to the fund managers for assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated again to the fund managers for assistance.
Kind regards
Mvdm
Best regards,