NK
Nathaniel K
Active since Jan 2026
2
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Reviews
2 reviews3 months ago
FNB’s App: Where Simple Banking Goes to Get Lost”
Review by Nathaniel Keet My experience with FNB — specifically their mobile banking app — has been less “innovative digital banking” and more “where do I click now?” What should be a simple, efficient tool for everyday banking is instead overloaded with an impressive collection of extras: forex, budgeting tools, and a variety of features that seem determined to distract rather than assist. Opening the app feels like stepping into a maze, when all I really wanted was to check my balance. In banking, fewer road maps usually mean you arrive at your destination faster. The customer support experience doesn’t help much either. The in-app chat agents appear friendly enough, but solving problems doesn’t seem to be part of the job description. The go-to solution is almost always: “Please visit your nearest branch.” One can only assume this line featured prominently in the training manual. By comparison, rival banking apps such as Capitec and Standard Bank prove that digital banking doesn’t have to feel like an obstacle course. Whatever their shortcomings elsewhere, their apps are clean, intuitive, and a dream to navigate. In short, FNB has mastered the art of overcomplication. When it comes to digital banking, simpler is better — and right now, FNB could do with a little less innovation and a lot more clarity. That’s just my five cents. — Nathaniel Keet
56 replies
3 months ago
Urgent Assistance Required: Failure to Process School Transfer After Bullying Incident
Dear Honourable Minister, I am writing to you with profound concern regarding the continued failure of the Department of Education to protect and uphold my child’s constitutional right to education following a serious bullying incident and a prolonged, unresolved school transfer process. My child was a learner at Perseverance High School in Belhar. During 2024, my child was subjected to severe bullying, which resulted in a broken ankle. Given the seriousness of the incident, I opened a case at the Belhar Police Station. I subsequently approached the Department of Education offices in Parow to formally lodge a complaint and apply for my child to be transferred to another school, as her safety and wellbeing were clearly at risk. Despite complying with all required procedures, no action was taken. When I later visited the Department of Education offices in Lower Long Street, Cape Town, I was informed that no transfer application had ever been submitted on my child’s behalf. I was therefore compelled to resubmit all documentation in October 2025. In November 2025, I returned to the department for a follow-up and was advised to come back in the new year. I did so again today, only to be met with further inaction. Instead of receiving assistance, I was directed to stand in an excessively long queue merely to make an enquiry, with no acknowledgement of the urgency or gravity of my child’s circumstances. The cumulative impact of these failures has been devastating. My child has become deeply disheartened and emotionally distressed. She is a motivated learner with aspirations of completing her schooling and pursuing further studies after matriculation. Due to the ongoing lack of intervention, her education has been effectively interrupted for almost an entire academic year. As a direct consequence of the bullying and the absence of adequate departmental support, my child was forced to relocate. It is profoundly unfair that a child who was the victim of violence and ************ has had to endure such life-altering consequences, including the loss of her school, community, and sense of security. I wish to emphasise that Section 29(1)(a) of the Constitution of the Republic of South Africa guarantees every child the right to basic education. This right is immediately realisable and may not be limited or delayed due to administrative inefficiencies or procedural failures. The prolonged exclusion of my child from the schooling system constitutes a serious violation of this constitutional right. Furthermore, departmental policy clearly states that cases involving bullying, learner safety, and victimisation must be treated as urgent and prioritised. It is now 2026, and my child has been without a school for almost a year, despite repeated efforts on my part to engage the Department through the appropriate channels. I would also like to inform you that my child now resides in Woodstock. In light of this, I respectfully request that she be urgently placed at a school close to the residence, specifically Queens Park High School. Placement at a nearby school would significantly contribute to her safety, emotional recovery, and ability to reintegrate into formal education. I am reaching out to you as a matter of last resort, requesting your immediate intervention to ensure that my child’s constitutional rights are restored without further delay. This matter requires urgent attention, as every additional day out of school further compounds the harm already suffered. I trust that you will treat this matter with the seriousness it warrants and take the necessary steps to ensure that my child is placed in a suitable school as a matter of urgency. Thank you for your time and consideration. Mothers name: Aneesah Davids Your Contact Number: 0817509578 Child’s Name and Grade : Shanur Davids Grade 10 Childs ID number : 08060604****4
56 replies
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