WC
Western Cape Department of Education
Unclaimed Business
Government & Ombudsman Services|1|5 Reviews (last 12 months)|This business does not respond to reviews
WC
Western Cape Department of Education
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Janet B
1 reviews | Active since Jan 2020
4 Feb 2026, 15:59
Client service
Some of the officials at the department has an attitude that got nothing to do with good client service.You lucky if they answer the phone after ten in the morning. You lucky if they respond on your emails. They think they are paying your salary. PS. ( not all)
Helpful (0)
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Janet B
1 reviews | Active since Jan 2020
4 Feb 2026, 15:59
Client service
Some of the officials at the department has an attitude that got nothing to do with good client service.You lucky if they answer the phone after ten in the morning. You lucky if they respond on your emails. They think they are paying your salary. PS. ( not all)
0
Replies (0)NK
Nathaniel K
1 reviews | Active since Jan 2020
15 Jan 2026, 10:12
Urgent Assistance Required: Failure to Process School Transfer After Bullying Incident
Dear Honourable Minister, I am writing to you with profound concern regarding the continued failure of the Department of Education to protect and uphold my child’s constitutional right to education following a serious bullying incident and a prolonged, unresolved school transfer process. My child was a learner at Perseverance High School in Belhar. During 2024, my child was subjected to severe bullying, which resulted in a broken ankle. Given the seriousness of the incident, I opened a case at the Belhar Police Station. I subsequently approached the Department of Education offices in Parow to formally lodge a complaint and apply for my child to be transferred to another school, as her safety and wellbeing were clearly at risk. Despite complying with all required procedures, no action was taken. When I later visited the Department of Education offices in Lower Long Street, Cape Town, I was informed that no transfer application had ever been submitted on my child’s behalf. I was therefore compelled to resubmit all documentation in October 2025. In November 2025, I returned to the department for a follow-up and was advised to come back in the new year. I did so again today, only to be met with further inaction. Instead of receiving assistance, I was directed to stand in an excessively long queue merely to make an enquiry, with no acknowledgement of the urgency or gravity of my child’s circumstances. The cumulative impact of these failures has been devastating. My child has become deeply disheartened and emotionally distressed. She is a motivated learner with aspirations of completing her schooling and pursuing further studies after matriculation. Due to the ongoing lack of intervention, her education has been effectively interrupted for almost an entire academic year. As a direct consequence of the bullying and the absence of adequate departmental support, my child was forced to relocate. It is profoundly unfair that a child who was the victim of violence and ************ has had to endure such life-altering consequences, including the loss of her school, community, and sense of security. I wish to emphasise that Section 29(1)(a) of the Constitution of the Republic of South Africa guarantees every child the right to basic education. This right is immediately realisable and may not be limited or delayed due to administrative inefficiencies or procedural failures. The prolonged exclusion of my child from the schooling system constitutes a serious violation of this constitutional right. Furthermore, departmental policy clearly states that cases involving bullying, learner safety, and victimisation must be treated as urgent and prioritised. It is now 2026, and my child has been without a school for almost a year, despite repeated efforts on my part to engage the Department through the appropriate channels. I would also like to inform you that my child now resides in Woodstock. In light of this, I respectfully request that she be urgently placed at a school close to the residence, specifically Queens Park High School. Placement at a nearby school would significantly contribute to her safety, emotional recovery, and ability to reintegrate into formal education. I am reaching out to you as a matter of last resort, requesting your immediate intervention to ensure that my child’s constitutional rights are restored without further delay. This matter requires urgent attention, as every additional day out of school further compounds the harm already suffered. I trust that you will treat this matter with the seriousness it warrants and take the necessary steps to ensure that my child is placed in a suitable school as a matter of urgency. Thank you for your time and consideration. Mothers name: Aneesah Davids Your Contact Number: 0817509578 Child’s Name and Grade : Shanur Davids Grade 10 Childs ID number : 08060604****4
Helpful (0)
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Nathaniel K
1 reviews | Active since Jan 2020
15 Jan 2026, 10:12
Urgent Assistance Required: Failure to Process School Transfer After Bullying Incident
Dear Honourable Minister, I am writing to you with profound concern regarding the continued failure of the Department of Education to protect and uphold my child’s constitutional right to education following a serious bullying incident and a prolonged, unresolved school transfer process. My child was a learner at Perseverance High School in Belhar. During 2024, my child was subjected to severe bullying, which resulted in a broken ankle. Given the seriousness of the incident, I opened a case at the Belhar Police Station. I subsequently approached the Department of Education offices in Parow to formally lodge a complaint and apply for my child to be transferred to another school, as her safety and wellbeing were clearly at risk. Despite complying with all required procedures, no action was taken. When I later visited the Department of Education offices in Lower Long Street, Cape Town, I was informed that no transfer application had ever been submitted on my child’s behalf. I was therefore compelled to resubmit all documentation in October 2025. In November 2025, I returned to the department for a follow-up and was advised to come back in the new year. I did so again today, only to be met with further inaction. Instead of receiving assistance, I was directed to stand in an excessively long queue merely to make an enquiry, with no acknowledgement of the urgency or gravity of my child’s circumstances. The cumulative impact of these failures has been devastating. My child has become deeply disheartened and emotionally distressed. She is a motivated learner with aspirations of completing her schooling and pursuing further studies after matriculation. Due to the ongoing lack of intervention, her education has been effectively interrupted for almost an entire academic year. As a direct consequence of the bullying and the absence of adequate departmental support, my child was forced to relocate. It is profoundly unfair that a child who was the victim of violence and ************ has had to endure such life-altering consequences, including the loss of her school, community, and sense of security. I wish to emphasise that Section 29(1)(a) of the Constitution of the Republic of South Africa guarantees every child the right to basic education. This right is immediately realisable and may not be limited or delayed due to administrative inefficiencies or procedural failures. The prolonged exclusion of my child from the schooling system constitutes a serious violation of this constitutional right. Furthermore, departmental policy clearly states that cases involving bullying, learner safety, and victimisation must be treated as urgent and prioritised. It is now 2026, and my child has been without a school for almost a year, despite repeated efforts on my part to engage the Department through the appropriate channels. I would also like to inform you that my child now resides in Woodstock. In light of this, I respectfully request that she be urgently placed at a school close to the residence, specifically Queens Park High School. Placement at a nearby school would significantly contribute to her safety, emotional recovery, and ability to reintegrate into formal education. I am reaching out to you as a matter of last resort, requesting your immediate intervention to ensure that my child’s constitutional rights are restored without further delay. This matter requires urgent attention, as every additional day out of school further compounds the harm already suffered. I trust that you will treat this matter with the seriousness it warrants and take the necessary steps to ensure that my child is placed in a suitable school as a matter of urgency. Thank you for your time and consideration. Mothers name: Aneesah Davids Your Contact Number: 0817509578 Child’s Name and Grade : Shanur Davids Grade 10 Childs ID number : 08060604****4
0
Replies (0)VN
Vumile N
1 reviews | Active since Jan 2020
17 Oct 2025, 18:23
Bad service
I submitted request of metric certificate re-issue on the 18th of July and was advised turn around time is 6 to 8 weeks, I went to the provincial offices and was advised it's still pending should wait 2 more weeks I must wait for an SMS even now nothing, I have been trying to call several times they keep on transfering me to different departments and while holding the line gets dropped the service is very bad
Helpful (0)
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Vumile N
1 reviews | Active since Jan 2020
17 Oct 2025, 18:23
Bad service
I submitted request of metric certificate re-issue on the 18th of July and was advised turn around time is 6 to 8 weeks, I went to the provincial offices and was advised it's still pending should wait 2 more weeks I must wait for an SMS even now nothing, I have been trying to call several times they keep on transfering me to different departments and while holding the line gets dropped the service is very bad
0
Replies (0)MM
iH
ivan H
1 reviews | Active since Jan 2020
13 Jun 2025, 10:04
Woodbridge primary school
Do not take kids to this school, kids are ******, principal is ****** , the school policy states no ****** and bullying, the principal does not let the parent speak in a meeting, I asked for a transfer letter for term 3 and they took my son off the school registration with immediate effect not letting my child finish his assessments, the department of education is aware of the ******* activity and how the principal is running the school and the school is facing ******** chargers and court case for how the principal runs the school and the fact that she took my son off the school registration and not allowing my son to finish his assessment. People find a different school for your kids, there is plenty of complaints against Woodbridge that the department of education is dealing with due to the current principal
Helpful (0)
|Replies (0)iH
ivan H
1 reviews | Active since Jan 2020
13 Jun 2025, 10:04
Woodbridge primary school
Do not take kids to this school, kids are ******, principal is ****** , the school policy states no ****** and bullying, the principal does not let the parent speak in a meeting, I asked for a transfer letter for term 3 and they took my son off the school registration with immediate effect not letting my child finish his assessments, the department of education is aware of the ******* activity and how the principal is running the school and the school is facing ******** chargers and court case for how the principal runs the school and the fact that she took my son off the school registration and not allowing my son to finish his assessment. People find a different school for your kids, there is plenty of complaints against Woodbridge that the department of education is dealing with due to the current principal
0
Replies (0)BL
Bruce L
1 reviews | Active since Jan 2020
30 May 2023, 13:42
Terrible service from Western Cape Education Department
Been on the line the whole day trying to get guidance on my son's Grade 8 application for four schools that have rejected his applications, their telephone lines keep falling over, this combined with the terrible process relating to the upload of my son's school applications makes this one of the worst western cape departments I have ever dealt with, these people are causing major anxiety for our family and cannot get someone on their helpline (0861819919) to reslove. HELP PLEASE
Helpful (0)
|Replies (0)BL
Bruce L
1 reviews | Active since Jan 2020
30 May 2023, 13:42
Terrible service from Western Cape Education Department
Been on the line the whole day trying to get guidance on my son's Grade 8 application for four schools that have rejected his applications, their telephone lines keep falling over, this combined with the terrible process relating to the upload of my son's school applications makes this one of the worst western cape departments I have ever dealt with, these people are causing major anxiety for our family and cannot get someone on their helpline (0861819919) to reslove. HELP PLEASE
0
Replies (0)MS
MELISSA S
1 reviews | Active since Jan 2020
14 Apr 2023, 07:11
DANGER OF REGISTRATION CENTRE
My son is register for supplementay May/ June exams , march month i have been calling the department of Education regards center and no answer on their phones i wrote and email to them to enquire about the center at the beginnig of this month bolow is the response of the emails Good day I called the school for address ; they advise me the area is not safe especial if his going to use public transport The schools that he can use that is close by is Ntsebenziswano High School , Bongolwethu Primary those school are very close to public transport I don’t want to put my son life I danger special his writing exams in the afternoon , Brownsfarm is a danger zone area Kindly assist as urgent Good Day Kindly note that the deadline for any corrections was March 31st, please note that no changes can be made at this point as candidates had a week to indicate any changes. Kind Regards MVan Schoor Administration Clerk Directorate: Examinations Administration Western Cape Education Department I was not aware about the center , only got the email yesterday and I tried to check online was not available I called the department of education several times and there was no answer What must I do now , because I really cannot put my son life in danger ☹ and the secretary at the school also advise me its not safe at all Good Morning Mam Unfortunately, the change cannot be done, there was an email address where the candidates could send an email for any corrections. Kind Regards Those are the emails I got from MVan Schoor and cc Colleen Abrahams And I spoke to one of the taxi drivers he advised me the stopped going to that area because of too much *******, and this school is way too far from my area.
Helpful (0)
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MELISSA S
1 reviews | Active since Jan 2020
14 Apr 2023, 07:11
DANGER OF REGISTRATION CENTRE
My son is register for supplementay May/ June exams , march month i have been calling the department of Education regards center and no answer on their phones i wrote and email to them to enquire about the center at the beginnig of this month bolow is the response of the emails Good day I called the school for address ; they advise me the area is not safe especial if his going to use public transport The schools that he can use that is close by is Ntsebenziswano High School , Bongolwethu Primary those school are very close to public transport I don’t want to put my son life I danger special his writing exams in the afternoon , Brownsfarm is a danger zone area Kindly assist as urgent Good Day Kindly note that the deadline for any corrections was March 31st, please note that no changes can be made at this point as candidates had a week to indicate any changes. Kind Regards MVan Schoor Administration Clerk Directorate: Examinations Administration Western Cape Education Department I was not aware about the center , only got the email yesterday and I tried to check online was not available I called the department of education several times and there was no answer What must I do now , because I really cannot put my son life in danger ☹ and the secretary at the school also advise me its not safe at all Good Morning Mam Unfortunately, the change cannot be done, there was an email address where the candidates could send an email for any corrections. Kind Regards Those are the emails I got from MVan Schoor and cc Colleen Abrahams And I spoke to one of the taxi drivers he advised me the stopped going to that area because of too much *******, and this school is way too far from my area.
0
Replies (0)LH
Lulamile H
1 reviews | Active since Jan 2020
15 Mar 2023, 08:16
Matric certificate amendment
6 months and going still waiting on amendment of matric certificate so bad
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Lulamile H
1 reviews | Active since Jan 2020
15 Mar 2023, 08:16
Matric certificate amendment
6 months and going still waiting on amendment of matric certificate so bad
0
Replies (0)