Seeking Answers from Momentum Should Not Require a Public Complaint

-100is my personal experience. Rating: 0/10

I have never experienced such poor communication and disregard for a customer as I have with Momentum.

I am in possession of a valid court order, yet Momentum has continuously failed to provide meaningful feedback, updates, or any indication of how they intend to proceed. For 7 a months now, I have been told that the matter is with their legal department. Since then, there has been nothing but silence.

Numerous emails have gone unanswered. Requests for updates have been ignored. Instead of receiving clear communication, I have been sent from pillar to post, with no one willing to take ownership or provide a straightforward answer.

My concern is simple: Does Momentum intend to comply with the court order or not? If they do, why is there an unreasonable delay? If they do not, on what basis are they refusing? These are basic questions that any responsible institution should be able to answer.

What is most concerning is that this is not merely a customer service issue. This involves a legally binding court order. The complete lack of urgency, accountability, and transparency displayed by Momentum has left me questioning whether they have any regard for their legal obligations or the people affected by their decisions.

As a customer, I expected professionalism, communication, and respect. Instead, I have been met with silence, delays, and frustration.

If there were an option to give a negative rating, I would. Based on my experience, Momentum deserves 0/10 for communication, 0/10 for accountability, and 0/10 for customer care.

I am now left with no option but to seek public accountability and consider further legal remedies to obtain answers and enforce compliance.

Mamanki Matjila-Moyo