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takealot.com
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, takealot.com is experiencing significant and widespread service failures across virtually every dimension of the customer experience. While a minority of customers praise fast delivery and helpful individual agents, the dominant pattern is one of missed deliveries, wrong items shipped, refunds delayed for weeks or months, and an inability to reach a human for resolution. Scores are critically low across all five themes.
Top Strengths:
- •Delivery, Fulfilment & Logistics: A small but vocal group of satisfied customers praise next-day and same-day delivery when it works, professional named drivers, and accurate order fulfilment, particularly for routine smaller purchases.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.1
Score
Ranking
#11
in Online Shopping
NPS Score
-59
Recommended: Unlikely
Review Distribution
1.6|3,312 Reviews
May '25 - Apr '26
5(12%)
4(1.7%)
3(1.4%)
2(3.5%)
1(81.5%)
5(12%)
4(1.7%)
3(1.4%)
2(3.5%)
1(81.5%)
Recent reviews (3,312)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SK
Shivani K
1 reviews | Active since Jan 2020
19 Mar 2026, 10:03
Poor returns support
I have ordered four lenovo laptops for my staff, in the same month. Two of which are not working optimally, I have contacted Takealot and sent both laptops in for repairs - one laptop, nothing was done, after two weeks, the laptop was returned with the same issue. The second laptop, was with providers for over a month, and was returned in a worse condition that what it was sent in. I have logged returns again both requesting a refund - I am told that the issue cannot be dealt with takealot, but rather with the supplier, and that a refund cannot be promised. This is appaling, this entire process is holding up my business and my staff cannot work this way, the delays are ridiculous and there is no sight of resolution.
Helpful (0)
|Replies (0)SK
Shivani K
1 reviews | Active since Jan 2020
19 Mar 2026, 10:03
Poor returns support
I have ordered four lenovo laptops for my staff, in the same month. Two of which are not working optimally, I have contacted Takealot and sent both laptops in for repairs - one laptop, nothing was done, after two weeks, the laptop was returned with the same issue. The second laptop, was with providers for over a month, and was returned in a worse condition that what it was sent in. I have logged returns again both requesting a refund - I am told that the issue cannot be dealt with takealot, but rather with the supplier, and that a refund cannot be promised. This is appaling, this entire process is holding up my business and my staff cannot work this way, the delays are ridiculous and there is no sight of resolution.
0
Replies (0)JB
Jacobus B
1 reviews | Active since Jan 2020
19 Mar 2026, 09:37
Poor delivery and customer care
Delaying delivery after they incorrectly dropped off at incorrect pick up point. Delivery dates shifted numerous times. Ridiculous amount of emails and phone calls sent back and forward probably had a talk with every single one with a phone there. All with different feeback and contradicting info. Worst of all this is an item that was ordered to be installed to reduce with water supply issues for someone as there are constant lack of water. Escalated to their management but still no response. 14 days it takes them to still do nothing and not provide a single clear and valid explanation of what is going on.
Helpful (0)
|Replies (0)JB
Jacobus B
1 reviews | Active since Jan 2020
19 Mar 2026, 09:37
Poor delivery and customer care
Delaying delivery after they incorrectly dropped off at incorrect pick up point. Delivery dates shifted numerous times. Ridiculous amount of emails and phone calls sent back and forward probably had a talk with every single one with a phone there. All with different feeback and contradicting info. Worst of all this is an item that was ordered to be installed to reduce with water supply issues for someone as there are constant lack of water. Escalated to their management but still no response. 14 days it takes them to still do nothing and not provide a single clear and valid explanation of what is going on.
0
Replies (0)KM
Katlego M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:15
Takealot is a ****
I have been battling with a credit for over 6 months for an order worth just over R5000. Takealot cancelled my order and locked my account without any reason and are now making claims to have credited my account but cannot give me proof. This is rather ******** behaviour as it clear theft. We work for our money to ********** like this by businesses that we thought we could trust. Takealot is clearly a **** now.
Helpful (0)
|Replies (0)KM
Katlego M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:15
Takealot is a ****
I have been battling with a credit for over 6 months for an order worth just over R5000. Takealot cancelled my order and locked my account without any reason and are now making claims to have credited my account but cannot give me proof. This is rather ******** behaviour as it clear theft. We work for our money to ********** like this by businesses that we thought we could trust. Takealot is clearly a **** now.
0
Replies (0)CS
Carleen S
1 reviews | Active since Jan 2020
19 Mar 2026, 07:49
TAKE ALOT, GIVE NOTHING BUT BAD SERBICE
First I bought a airpump mattress the box came and was clearly opened and resealed and the pump was missing. Take alot too it and never came back or refunded my R1400. Just silence
Helpful (0)
|Replies (0)DP
Darell P
1 reviews | Active since Jan 2020
19 Mar 2026, 07:31
Takealot
I purchased a super fast charger from Takealot but it was only a fast charger and not as advertised. I asked for a refund which they credited me but did not credit me the courier fee of R40. I find it unfair that an incorrect item is sent by them but we still pay for the delivery/collection fee when purchasing initially
Helpful (0)
|Replies (0)DP
Darell P
1 reviews | Active since Jan 2020
19 Mar 2026, 07:31
Takealot
I purchased a super fast charger from Takealot but it was only a fast charger and not as advertised. I asked for a refund which they credited me but did not credit me the courier fee of R40. I find it unfair that an incorrect item is sent by them but we still pay for the delivery/collection fee when purchasing initially
0
Replies (0)SJ
Siphokazi J
1 reviews | Active since Jan 2020
19 Mar 2026, 06:33
Sending Empty Parcels
I ordered ChetaThin capsules and they sent me an empty box. I called and returned the box at Fores**** Pick-up Point and there s still no communcation for my refund. REf: MRRN-H6NOB-NOVW I want my money back.
Helpful (0)
|Replies (0)SJ
Siphokazi J
1 reviews | Active since Jan 2020
19 Mar 2026, 06:33
Sending Empty Parcels
I ordered ChetaThin capsules and they sent me an empty box. I called and returned the box at Fores**** Pick-up Point and there s still no communcation for my refund. REf: MRRN-H6NOB-NOVW I want my money back.
0
Replies (0)NP
Ntebogeng P
1 reviews | Active since Jan 2020
19 Mar 2026, 03:54
Takealot account locked
My takealot account was locked last year around October 2025, due to misused of a coupon that's what they said of which I don't know,I try so many times to understand why was it locked and the answer will be "misused of a coupon" still investigating that will be their answer also,,,I keep on emailing them what to find out an update but they all keep on saying one thing of the past 5months "pending investigation" this is totally draining and unacceptable,you can not lock my account and not keep me updated whatsoever. You don't take your customers seriously your service really sucks,those takealot admins have no customer service at all. You want to tell me from last year October you are still investigating? Arg you takealot people your service is really bad and annoying
Helpful (0)
|Replies (0)NP
Ntebogeng P
1 reviews | Active since Jan 2020
19 Mar 2026, 03:54
Takealot account locked
My takealot account was locked last year around October 2025, due to misused of a coupon that's what they said of which I don't know,I try so many times to understand why was it locked and the answer will be "misused of a coupon" still investigating that will be their answer also,,,I keep on emailing them what to find out an update but they all keep on saying one thing of the past 5months "pending investigation" this is totally draining and unacceptable,you can not lock my account and not keep me updated whatsoever. You don't take your customers seriously your service really sucks,those takealot admins have no customer service at all. You want to tell me from last year October you are still investigating? Arg you takealot people your service is really bad and annoying
0
Replies (0)NK
Nthabiseng K
1 reviews | Active since Jan 2020
19 Mar 2026, 03:11
Poor customer service
Poor customer service. I logged in return on the 19th February and returned the kettle to their pick up point in vanderbijlpark on the 20th February and till today I'm still waiting for my kettle or a refund..... I've been contating their call centre but I'm not getting any help. I've bought a new kettle cause I see they are not serious to resolve this.
Helpful (0)
|Replies (0)NK
Nthabiseng K
1 reviews | Active since Jan 2020
19 Mar 2026, 03:11
Poor customer service
Poor customer service. I logged in return on the 19th February and returned the kettle to their pick up point in vanderbijlpark on the 20th February and till today I'm still waiting for my kettle or a refund..... I've been contating their call centre but I'm not getting any help. I've bought a new kettle cause I see they are not serious to resolve this.
0
Replies (0)