ORDER NOT DELIVERED

I placed an order, the order was scheduled to be delivered on the 27 May 2026. I then received an email that my replacement order was placed, which i did not do, but was due to damaged items. Majority of the order was to be delivered on the 27th before 17h00. Takealot did not deliver then i received a SMS at 17h00 that my order was delivered at 16h30 and signed by myself. I then called them on the 28th to inform them that the item has not been been delivered. I was informed that they cannot give me a turnaround time for the issue to be resolved but they will try to have feedback by the end of the day. I am now inconvenienced because Takealot drivers deliver parcels and do not confirm if they are delivering to the correct person, and to lie in the sms and say the item was delivered to me by name is very deceiving.