

Webafrica
Based on recent customer reviews, Webafrica faces severe and widespread criticism across virtually every aspect of its service. Customers consistently describe an ISP that is nearly impossible to contact, with WhatsApp-only support that leaves queries unresolved for days or weeks. Billing errors, unauthorized debits, and failed cancellations are recurring complaints. While a small number of customers praise specific agents and stable connections, the overwhelming pattern is one of frustration, lost productivity, and broken trust.
Replied to 10% of negative reviews
Typically takes less than 7 hours 9 min to reply
TrustIndex
1.6
Score
Ranking
#28
in Fibre & Broadband
Avg Reply
7 hours 44 minutes
NPS Score
-85
Recommended: Unlikely
Replied to 10% of negative reviews
Typically takes less than 7 hours 9 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Their customer service is excellent, and always eager to find a solution to an issue. Good customer service with a smile is always welcome!!
1 reviews | Active since Jan 2020
Quick response, many options that suits my needs, reliable and stable service.
1 reviews | Active since Jan 2020
Quick response, many options that suits my needs, reliable and stable service.
1 reviews | Active since Jan 2020
My services were cancelled and it took web Africa 9 days to approve a reversal of the cancellation fee, I’m very disappointed and I was frustrated that I was not able to use my WiFi for 7 days
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Industry comparison data is calculated from each business's overall AI Score against the industry average. Strongest themes typically include Agent Quality and Communication; weakest tend to be Repair Quality and Pricing. How is the AI Score calculated? →
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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