Webafrica
Verified Business
Webafrica
Verified Business
2,344 Reviews (last 12 months)
Responds in 7 hours 44 min
AI Review Summary
Based on recent customer reviews, Webafrica faces severe and widespread criticism across virtually every aspect of its service. Customers consistently describe an ISP that is nearly impossible to contact, with WhatsApp-only support that leaves queries unresolved for days or weeks. Billing errors, unauthorized debits, and failed cancellations are recurring complaints. While a small number of customers praise specific agents and stable connections, the overwhelming pattern is one of frustration, lost productivity, and broken trust.
Top Strengths:
- •Installation, Activation & Setup: A minority of customers report fast, professional installations completed within days, with friendly technicians and prompt router delivery. Some praise specific installers for tidy, efficient work.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
1.6Trustindex Rating
#28Ranked In Fibre & Broadband
7 hours 44 minutesAverage Time To Reply
-85 NPSRecommended: Unlikely
Replied to 10% of negative reviews
Typically takes less than 7 hours 9 min to reply
TrustIndex
1.6
Score
Ranking
#28
in Fibre & Broadband
Avg Reply
7 hours 44 minutes
NPS Score
-85
Recommended: Unlikely
Replied to 10% of negative reviews
Typically takes less than 7 hours 9 min to reply
Review Distribution
1.6|2,344 Reviews
May '25 - Apr '26
5(12.1%)
4(2.6%)
3(1.1%)
2(2.3%)
1(81.9%)
5(12.1%)
4(2.6%)
3(1.1%)
2(2.3%)
1(81.9%)
Recent reviews (2,344)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
E
J
JJ
1 reviews | Active since Jan 2020
19 Mar 2026, 10:26
Their customer service is excellent, and always eager to find a solution to an issue
Their customer service is excellent, and always eager to find a solution to an issue. Good customer service with a smile is always welcome!!
Helpful (0)
|Replies (0)HVDw
Hendre Van Der walt
1 reviews | Active since Jan 2020
19 Mar 2026, 10:07
Quick response, many...
Quick response, many options that suits my needs, reliable and stable service.
Helpful (0)
|Replies (0)HVDw
Hendre Van Der walt
1 reviews | Active since Jan 2020
19 Mar 2026, 10:07
Quick response, many...
Quick response, many options that suits my needs, reliable and stable service.
0
Replies (0)T
Timna
1 reviews | Active since Jan 2020
19 Mar 2026, 10:00
My services were can...
My services were cancelled and it took web Africa 9 days to approve a reversal of the cancellation fee, I’m very disappointed and I was frustrated that I was not able to use my WiFi for 7 days
Helpful (0)
|Replies (0)P
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