Webafrica
Verified Business
|3.6|5,420 Reviews (last 12 months)|Responds in 12h 42m
Webafrica
Verified Business
|3.6
5,420 Reviews (last 12 months)
Responds in 12h 42m
Scores reflect the Overall AI Score for each category
Webafrica
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Webafrica shows a deeply polarised customer experience. While a meaningful subset of customers praise individual agents and quick resolutions, the dominant narrative describes severe support breakdowns, billing disputes, cancellation difficulties, and prolonged outages. The WhatsApp-only support model and absence of a direct call channel drive most frustration, undermining otherwise functional network performance.
Replied to 46% of negative reviews
Reply time on negative reviews: 11h 30m
TrustIndex
6.8
Ranking
#9
in Fibre & Broadband
Reply Time
12h 42m
NPS Score
-7
Recommended: Unlikely
Replied to 46% of negative reviews
Reply time on negative reviews: 11h 30m
Sep '25 - Aug '26
Based on recent customer reviews, Webafrica shows a deeply polarised customer experience. While a meaningful subset of customers praise individual agents and quick resolutions, the dominant narrative describes severe support breakdowns, billing disputes, cancellation difficulties, and prolonged outages. The WhatsApp-only support model and absence of a direct call channel drive most frustration, undermining otherwise functional network performance.
The most common complaint about Webafrica, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe extreme difficulty reaching support, with WhatsApp-only channels, hours-long waits, repeated transfers between agents, and Willie-the-bot loops. The absence of a phone line and unanswered emails dominate complaints, especially during urgent service failures.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Jessica T assisted to help resolve my query efficiently...She answered all questions and got my query escalated to be resolved within 48...Let's hope that it will be much sooner for me to get a positive response and feedback.
1 reviews | Active since May 2026
Jessica T assisted to help resolve my query efficiently...She answered all questions and got my query escalated to be resolved within 48...Let's hope that it will be much sooner for me to get a positive response and feedback.
1 reviews | Active since Dec 2021
The experience was really good and the last agent was really quick to respond
1 reviews | Active since Dec 2021
The experience was really good and the last agent was really quick to respond
Webafrica scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (1.9); their weakest is Communication (1.4). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Webafrica has a TrustIndex of 6.8 out of 10 on Hellopeter, based on 5,420 reviews in the last 12 months. They reply to 46% of negative reviews, typically within 11 hours 30 min. Hellopeter has tracked Webafrica across 20,081 total reviews. How is the TrustIndex calculated? →