Based on recent customer reviews, NetFlorist delivers a polarised customer experience. The platform excels at convenient online ordering and when things go right, customers celebrate prompt, beautifully packaged gifts. However, delivery failures on time-sensitive occasions, poor flower quality, and frustrating post-purchase resolution processes are recurring pain points that significantly undermine trust and repeat purchasing confidence.
TrustIndex
4.2
Score
Ranking
#4
in Online Shopping
NPS Score
4
Recommended: Likely
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I had a very frustrating experience with NetFlorist and would not recommend their service. I ordered custom fridge magnets with personal photos. Their website kept crashing during the upload process and I had to reload everything three times before it finally appeared to accept the order and redirected me to the payment portal, where my payment was processed. Two days later, I received an email saying the photos had not uploaded due to a system fault on their side. I was asked to email the images instead, which I did. However, their system apparently did not accept that submission either. At this point it became clear that their systems are not functioning properly. The ordering platform is unreliable and full of errors, and the process has been extremely frustrating. I have since cancelled the order and requested a refund, but have received no response. I paid for a product that was never delivered and have had to repeatedly follow up with no acknowledgement. Overall, the service has been disappointing and highly frustrating. I will continue following up until my refund is processed, as I received nothing in return for the money paid. Based on this experience, I cannot recommend NetFlorist.
1 reviews | Active since Jan 2020
I had a very frustrating experience with NetFlorist and would not recommend their service. I ordered custom fridge magnets with personal photos. Their website kept crashing during the upload process and I had to reload everything three times before it finally appeared to accept the order and redirected me to the payment portal, where my payment was processed. Two days later, I received an email saying the photos had not uploaded due to a system fault on their side. I was asked to email the images instead, which I did. However, their system apparently did not accept that submission either. At this point it became clear that their systems are not functioning properly. The ordering platform is unreliable and full of errors, and the process has been extremely frustrating. I have since cancelled the order and requested a refund, but have received no response. I paid for a product that was never delivered and have had to repeatedly follow up with no acknowledgement. Overall, the service has been disappointing and highly frustrating. I will continue following up until my refund is processed, as I received nothing in return for the money paid. Based on this experience, I cannot recommend NetFlorist.
1 reviews | Active since Jan 2020
I placed a birthday order for a relative and have used Netflorist before on many occasions. This is now the 2nd time they didnt include a card and I had a card and message included for the gift. The order was delivered to the neighbour as relative wasn't home however there was no card and message as per my order
1 reviews | Active since Jan 2020
I placed a birthday order for a relative and have used Netflorist before on many occasions. This is now the 2nd time they didnt include a card and I had a card and message included for the gift. The order was delivered to the neighbour as relative wasn't home however there was no card and message as per my order
1 reviews | Active since Jan 2020
This was the most perfect experience... From helping me decide what to gift to the delivery, amazing through and through... Thank you Netflorist for helping me make his day brighter.
1 reviews | Active since Jan 2020
I ordered a luxury hamper consisting of roses, beauty products and a scarf. Only flowers were delivered. The amount was R1200 +. I phoned, sent a WhatsApp and emailed. They keep me on hold and then cut me off after 6 minutes. Terrible customer service and in effect de*****ing the customers - I I didn't ask to see a picture I would have never know that the hamper was not delivered.
1 reviews | Active since Jan 2020
I ordered a luxury hamper consisting of roses, beauty products and a scarf. Only flowers were delivered. The amount was R1200 +. I phoned, sent a WhatsApp and emailed. They keep me on hold and then cut me off after 6 minutes. Terrible customer service and in effect de*****ing the customers - I I didn't ask to see a picture I would have never know that the hamper was not delivered.
1 reviews | Active since Jan 2020
I placed an order on the 5th of March for it to be delivered on the 6th, order arrived with missing items. The security at my estate have footage and nowhere does it show them opening it. Netflorist refuses to take responsibility or to conduct an internal investigation of their driver Nthabiseng Moremi who has been rude to me since this morning. I believe she must have opened that package.
1 reviews | Active since Jan 2020
I placed an order on the 5th of March for it to be delivered on the 6th, order arrived with missing items. The security at my estate have footage and nowhere does it show them opening it. Netflorist refuses to take responsibility or to conduct an internal investigation of their driver Nthabiseng Moremi who has been rude to me since this morning. I believe she must have opened that package.
1 reviews | Active since Jan 2020
I have ordered a gift to be delivered on Wednesday 4 March 2026 and now today Friday 6 March 2026 still not delivered, "as per our verification i can see that our courier needed an access card to make the delivery" Really phone the person and they will open for you no need for access card. I am very disappointed with net florist this time. This is to be delivered in Sedgefield. My order number 108993593 written on whatsup to Yeshnaa.
1 reviews | Active since Jan 2020
I have ordered a gift to be delivered on Wednesday 4 March 2026 and now today Friday 6 March 2026 still not delivered, "as per our verification i can see that our courier needed an access card to make the delivery" Really phone the person and they will open for you no need for access card. I am very disappointed with net florist this time. This is to be delivered in Sedgefield. My order number 108993593 written on whatsup to Yeshnaa.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.