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NetFlorist
Claimed Business
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AI Review Summary
Based on recent customer reviews, NetFlorist delivers a polarised customer experience. The platform excels at convenient online ordering and when things go right, customers celebrate prompt, beautifully packaged gifts. However, delivery failures on time-sensitive occasions, poor flower quality, and frustrating post-purchase resolution processes are recurring pain points that significantly undermine trust and repeat purchasing confidence.
Top Strengths:
- •Accounts, Billing & Digital Platforms: Customers consistently praise the website's ease of use, wide gift selection, and personalisation options. The ordering process is described as seamless, with real-time tracking updates via email and WhatsApp adding peace of mind.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
4.2
Score
Ranking
#4
in Online Shopping
NPS Score
4
Recommended: Likely
Review Distribution
3.4|1,004 Reviews
May '25 - Apr '26
5(53.7%)
4(5.3%)
3(1.6%)
2(3.8%)
1(35.7%)
5(53.7%)
4(5.3%)
3(1.6%)
2(3.8%)
1(35.7%)
Recent reviews (1,004)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Delilah N
1 reviews | Active since Jan 2020
13 Mar 2026, 16:06
Frustrating Experience with NetFlorist’s Faulty Ordering System
I had a very frustrating experience with NetFlorist and would not recommend their service. I ordered custom fridge magnets with personal photos. Their website kept crashing during the upload process and I had to reload everything three times before it finally appeared to accept the order and redirected me to the payment portal, where my payment was processed. Two days later, I received an email saying the photos had not uploaded due to a system fault on their side. I was asked to email the images instead, which I did. However, their system apparently did not accept that submission either. At this point it became clear that their systems are not functioning properly. The ordering platform is unreliable and full of errors, and the process has been extremely frustrating. I have since cancelled the order and requested a refund, but have received no response. I paid for a product that was never delivered and have had to repeatedly follow up with no acknowledgement. Overall, the service has been disappointing and highly frustrating. I will continue following up until my refund is processed, as I received nothing in return for the money paid. Based on this experience, I cannot recommend NetFlorist.
Helpful (0)
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Delilah N
1 reviews | Active since Jan 2020
13 Mar 2026, 16:06
Frustrating Experience with NetFlorist’s Faulty Ordering System
I had a very frustrating experience with NetFlorist and would not recommend their service. I ordered custom fridge magnets with personal photos. Their website kept crashing during the upload process and I had to reload everything three times before it finally appeared to accept the order and redirected me to the payment portal, where my payment was processed. Two days later, I received an email saying the photos had not uploaded due to a system fault on their side. I was asked to email the images instead, which I did. However, their system apparently did not accept that submission either. At this point it became clear that their systems are not functioning properly. The ordering platform is unreliable and full of errors, and the process has been extremely frustrating. I have since cancelled the order and requested a refund, but have received no response. I paid for a product that was never delivered and have had to repeatedly follow up with no acknowledgement. Overall, the service has been disappointing and highly frustrating. I will continue following up until my refund is processed, as I received nothing in return for the money paid. Based on this experience, I cannot recommend NetFlorist.
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Satheshini N
1 reviews | Active since Jan 2020
13 Mar 2026, 15:45
Disappointing
I placed a birthday order for a relative and have used Netflorist before on many occasions. This is now the 2nd time they didnt include a card and I had a card and message included for the gift. The order was delivered to the neighbour as relative wasn't home however there was no card and message as per my order
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Satheshini N
1 reviews | Active since Jan 2020
13 Mar 2026, 15:45
Disappointing
I placed a birthday order for a relative and have used Netflorist before on many occasions. This is now the 2nd time they didnt include a card and I had a card and message included for the gift. The order was delivered to the neighbour as relative wasn't home however there was no card and message as per my order
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Cristo K
1 reviews | Active since Jan 2020
12 Mar 2026, 10:30
Seamless, Professional and Heartfelt
This was the most perfect experience... From helping me decide what to gift to the delivery, amazing through and through... Thank you Netflorist for helping me make his day brighter.
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M G
1 reviews | Active since Jan 2020
9 Mar 2026, 13:36
Ordered a luxury hamper and only flowers delivered
I ordered a luxury hamper consisting of roses, beauty products and a scarf. Only flowers were delivered. The amount was R1200 +. I phoned, sent a WhatsApp and emailed. They keep me on hold and then cut me off after 6 minutes. Terrible customer service and in effect de*****ing the customers - I I didn't ask to see a picture I would have never know that the hamper was not delivered.
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M G
1 reviews | Active since Jan 2020
9 Mar 2026, 13:36
Ordered a luxury hamper and only flowers delivered
I ordered a luxury hamper consisting of roses, beauty products and a scarf. Only flowers were delivered. The amount was R1200 +. I phoned, sent a WhatsApp and emailed. They keep me on hold and then cut me off after 6 minutes. Terrible customer service and in effect de*****ing the customers - I I didn't ask to see a picture I would have never know that the hamper was not delivered.
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Replies (0)TM
Tiishetjo M
1 reviews | Active since Jan 2020
7 Mar 2026, 08:47
Missing items and RUDE delivery personnel
I placed an order on the 5th of March for it to be delivered on the 6th, order arrived with missing items. The security at my estate have footage and nowhere does it show them opening it. Netflorist refuses to take responsibility or to conduct an internal investigation of their driver Nthabiseng Moremi who has been rude to me since this morning. I believe she must have opened that package.
Helpful (0)
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Tiishetjo M
1 reviews | Active since Jan 2020
7 Mar 2026, 08:47
Missing items and RUDE delivery personnel
I placed an order on the 5th of March for it to be delivered on the 6th, order arrived with missing items. The security at my estate have footage and nowhere does it show them opening it. Netflorist refuses to take responsibility or to conduct an internal investigation of their driver Nthabiseng Moremi who has been rude to me since this morning. I believe she must have opened that package.
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Irene M
1 reviews | Active since Jan 2020
6 Mar 2026, 06:37
Net Florist did not delivered
I have ordered a gift to be delivered on Wednesday 4 March 2026 and now today Friday 6 March 2026 still not delivered, "as per our verification i can see that our courier needed an access card to make the delivery" Really phone the person and they will open for you no need for access card. I am very disappointed with net florist this time. This is to be delivered in Sedgefield. My order number 108993593 written on whatsup to Yeshnaa.
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Irene M
1 reviews | Active since Jan 2020
6 Mar 2026, 06:37
Net Florist did not delivered
I have ordered a gift to be delivered on Wednesday 4 March 2026 and now today Friday 6 March 2026 still not delivered, "as per our verification i can see that our courier needed an access card to make the delivery" Really phone the person and they will open for you no need for access card. I am very disappointed with net florist this time. This is to be delivered in Sedgefield. My order number 108993593 written on whatsup to Yeshnaa.
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