Netflorist

I have been a loyal NetFlorist client since the 1980s and although i have not used them for a ling time I always trusted them for quality and professionalism. Sadly, my recent experience shows how far their standards have declined.

Earlier this week, flowers were delivered to us as a gesture from another company. While the thought was appreciated, the bouquet itself was shockingly poor — wilted, poorly presented, and without any proper arrangement. It looked as though the flowers were assembled from stock about to be discarded.

When I raised this with NetFlorist, their response was dismissive. They claimed the “correct number of flowers” had been delivered, missing the point entirely. The issue was never about quantity, but about quality, presentation, and the lack of care in the arrangement. My reply made this clear: “This is such a pathetic excuse. It has nothing to do with the number of flowers. It is about the quality, the arrangement, and the presentation. It is obvious you do not have a clue of the once high standards NetFlorist was accustomed to.”

Their follow-up apology felt generic and failed to demonstrate accountability or understanding of the problem. For a company entrusted with delivering people’s expressions of love and care, this lack of attention to detail and customer service is unacceptable.

NetFlorist was once synonymous with reliability and excellence. Today, they appear to have lost the plot. I share this experience not out of malice, but to warn others that the standards of this once-professional company have deteriorated