MR
Marlon R
Active since Apr 2021
8
Reviews
0
Industries
Reviews
8 reviews2 weeks ago
Extremely Disappointing Customer Experience from Netflorist – Lack of Response
I am writing to formally express my dissatisfaction with the service I have received from Netflorist. As a Standard Bank UCount Rewards customer, I redeemed two R500 Netflorist vouchers in anticipation of purchasing birthday gifts for my wife in April. After selecting the items she wanted on your website, I attempted to complete the payment using the vouchers and settle the balance via card. However, I repeatedly encountered an “invalid voucher number” error. I initially attempted the transaction again on 22 April, only to receive the same error message. Subsequently, I contacted your support team via email (orders@netflorist), clearly outlining the issue and requesting assistance. When I did not receive a response, I followed up again on 24 April. To date, I have received no reply, no acknowledgement, and no assistance whatsoever. This level of service is completely unacceptable. As a result, I was forced to purchase my wife’s birthday gift elsewhere. It is now over a month later, and the complete lack of response from your customer service team is, frankly, astonishing and deeply disappointing. I expected far better from a company of Netflorist’s reputation. At a minimum, I would have appreciated a timely acknowledgement and support in resolving the voucher issue. I trust this matter will be taken seriously and addressed as a matter of urgency.
0 replies
7 months ago
Standard bank insurance pathetic service once again
Once again 1 month after my first negative review of Standard bank insurance, I am writing another. Hoping that I can get assistance as calling the call center and emailing hocclaims@standardbank.co.za does not give any results. I initially called the call center on Monday the 6th October 2025 and spoke to Lebogang Mabena and she gave me claim number HLB/2025/434774 and explained that over the weekend my gas geyser just stopped working just a month after their gas geyser plumber came out to check, can they please send someone out again to come check. She confirmed Bahananwa plumbers will come out to my property which happened the same evening. The plumber immediately said that he smells gas and that he suggests the geyser needs to be replaced. I explained that another plumber from Rubshawnetworks just came outlast month from Standard bank and they sorted out the issue, and I told him that he could give his report to Standard bank but I will suggest they bring out the plumber from last month for a second opinion before we go ahead with replacing the gas geyser. Since that interaction it has been a nightmare getting any assistance from Lebogang Mabena or Standard Bank insurance. On the 9th October I received a message from Standard bank saying Rubshawnetworks is appointed to assess damages on my gas geyser and they can only come out to my property the following Monday 13th October, I agreed as long as it is after 15:30 when I get home, on the 13th I waited until 16:30 and after no one showed up again I called Lebogang and got through to her directly and she apologized and said she will call Rubshawnetworks again to check what is the issue, I've not heard from Lebogang again. And I tried contact Rubshawnetworks on the 14th and they said they have not received a job card from Standard bank. 2 weeks after I initially logged the call my situation is still not resolved, please assist as it seems logging complaints on Hellopeter is the only way to receive a response from Standard bank insurance.
1 reply
9 months ago
Standard bank Insurance misery!
I've logged a two calls on the 15th August 2025, with claim consultant Veronica Palesa Mabote telephonically, the 1st ref HLB/2025/418525 was sorted out on the same day. I was told 2nd ref HLB/2025/418533 will be in contact with me for my gas geyser, 3 weeks later no response. I've tried contacting Palesa and leaving my number she has not called me back, I emailed the hocclaims@standardbank.co.za and complaints department still no feedback. Absolutely pathetic service all round!
1 reply
28 months ago
Regret staying with ADT
Pathetic service received from ADT having been a client with them for almost 5 years. I am now on a month to month contract but its like they keep finding ways want me to leave. The summary of my situation was I was going to leave ADT last October because me monthly premiums increased to an amount I was not happy with and other companies could do my security for almost half the price. During my cancelation they called me to say they would not like to see me go and they can match my new monthly premium if I remain with them. I agreed, a decision I would regret everyday since, with my latest dispute being having agreed with 1 of the Technical managers Zac that a technical fee that was outstanding would be written off, as I've been overcharged as a client for an extended period, was not done. End of January a debit order for the amount went off and I called ADT to inform them that I will reverse this debit order as agreed with Zac, Zac called me a few days later to confirm it was incorrectly debited as it was already loaded and will not happen again. Just 2 weeks later I receive another email with the outstanding amount reflecting, between sending emails and calling the clueless call center I am not getting assistance to get write off the amount. I've never experienced such incompetence from a company and their staff.
1 reply
48 months ago
ADT alarm system scam
I signed a 24-month contract with Fidelity ADT in September 2019 with an initial amount of R4100 for alarm system to be set up at my place and then a R350 monthly fee. I never had much to complain about as they were always responsive to when my alarm tripped, and always seemed visible in my area, so looked past the gradual increase in monthly premiums to the current R425 per month and the ridiculous Annual Radio Network fee R362 charged every November. But then in March 2021 my alarm started going off for no reason and when a technician came out to have a look, he said it was damaged by the heavy lightning we’ve been experiencing he would need to replace the alarm system and it I would need to pay around R2800 for this to be done. I figured because this was an act of nature I’ll pay him to get it done as the other alarm systems in my other property has been going well for years, fast forward to June 2022 just 1 year 3 months later and the alarm system again started going off for no reason and eventually just died on the 6th June, I contacted ADT they sent out a technician on the 8th June who looked at it and advised he would need to replace the alarm system but it should be covered by ADT if it’s a rented system. I explained to him my 24 month contract ended September 2021 but I still pay my high monthly premium he called me later in the day to say my system is not rented and I would need to pay again out of pocket for the alarm system to be replaced. And this is where my nightmare begun because I am contacting the technician call centre to speak to management to assist me because what cheap system are they putting in this property that I needs to be replaced so often and that I need to pay out of pocket for? I’ve been promised numerous times that I will receive a call back from management but to no avail. I also tried reaching out to the technician if he can escalate it on his side but I am not receiving any feedback. All of this while my property is at risk as I am currently sitting without a working alarm for the past 5 days and they will be expecting to debit my account with no issues come end of the month? Can I please get some assistance with this very urgent issue.
0 replies
57 months ago
3 Sim Swaps Later with no solution to my issue
I've been a Cell C client for the past 12 years (8 years as a contract customer and the last 4 years as a prepaid customer) and since early July this year I've been experiencing an issue that even the Cell C staff seem baffled by but are not willing to find the root cause of the issue and resolve it. One morning around the 4th July 2021 I woke up and noticed my sim card says No Sim | Emergency calls only, I contacted Cell C call center later in the week and was informed my sim card is damaged. I explained to the agent I don't ever take my sim card out so how is that possible she says she cannot give me a definite answer I will need to go to my nearest Cell C store who will have to check and possibly do a sim swap. So due to the rising Covid numbers and unrest at the malls in July I was only able to get out to Cell C Southgate the 4th August 2021. I did the sim swap the lady at the store gave me the explanation that sometimes when you update your phone the sim card damages (How is this possible as the updates are required to ensure the phone is running optimally?) I was however happy my sim card was working and when I got home I put in my sim card and I could make and receive calls. The next morning I woke up to the same error No Sim | Emergency calls only, I was upset and called the call center just to be told the sim card is damaged again I explained to the agent this is a brand new sim and it's impossible it can be damaged again and requested to speak to his manager. I was told his manager is on another call he will call me later (Still never received a call back) and decided on the 8th August to go back in to Cell C Southgate to get the issue sorted, I vented my frustrations with the staff who couldn't care any less but rather just said I need to do a new sim swap. I did the process again and my sim card worked up until the 25th August 2021. The morning of the 26th August 2021 my phone required a software update which I did and once the phone restarted I was sitting again with the error No Sim | Emergency calls only. I didn't bother calling the incompetent call center this time and would wait until I get to the mall again. I finally managed to get to Cell C Southgate mall on Tuesday 7th September 2021 and the same staff members are informing me they only have the cheap (orange) Cell C sim cards at there store I need to look out for a (black) Cell C sim card which should doesn't break as easy. I didn't have the energy to explain to them my story again as they were aware and I asked what can be done to solve my issue the staff member suggested I port my number to another network!? I did a sim swap again the 3rd in a period of under 2 months after having had a working sim card for the years prior to this. I've spent petrol and paid every time for these sim cards and I am not getting the root cause and I'm expecting it to happen again soon. May I please have someone at Cell C contact me and get to the root cause and solve my issue, please.
7 replies
62 months ago
Terrible customer service
I've never received such terrible customer service as I have experienced with Hollard Insurance. I submitted a claim on the 26-03-2021 for my house alarm keypad that was damaged by lightning and technician had to come replace it and this amounted to R2 185. Initially I was told it would take 48 hours to resolve the claim after just over a week and numerous calls to the call center who assured me I will receive a call from the person handling the case, I sent a complaint mail to the Hollard complaints address for my query claim: 1356004 on the 08-04-2021. I received a call the same day from the agent assured me payment will be made in the next 5 working days but he will call me the next day to confirm. To my surprise Sunday I received an email Hollard Complaint Reference: HOL-101066-04 21 informing me my complaint is "resolved" as they claimed to escalated the issue Standard Bank Insurance Brokers to handle the claim directly as the claim falls under building cover and not contents cover. Ironically when I spoke to the initial agent to log the call I explained to her that I just come from Standard bank building cover they informed me the alarm keypad would fall under contents cover. Another week later and I'm being shifted between Hollard and Standard Bank with no one willing to take responsibility!
1 reply
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