Standard Bank Insurance
Verified Business
Standard Bank Insurance
Verified Business
680 Reviews (last 12 months)
Responds in 24 hours 35 min
AI Review Summary
Based on recent customer reviews, Standard Bank Insurance demonstrates severe and systemic failures across virtually every dimension of its insurance service. Customers consistently describe an insurer that collects premiums reliably but fails to deliver when claims arise. The overwhelming majority of feedback reflects deep frustration with claims delays, communication breakdowns, unfair rejections, and poor contractor workmanship, with only isolated praise for individual agents.
Top Strengths:
- •Agent Quality & Customer Care: A small number of named agents such as Nompumelelo Nkabinde, Yvonne Hugo, Relebogile Morwe, and Webster Maimane receive glowing praise for dedication, empathy, and follow-through, standing out against an otherwise bleak service landscape.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3.1Trustindex Rating
#45Ranked In Insurance
24 hours 35 minutesAverage Time To Reply
-79 NPSRecommended: Unlikely
Replied to 87% of negative reviews
Typically takes less than 24 hours 59 min to reply
TrustIndex
3.1
Score
Ranking
#45
in Insurance
Avg Reply
24 hours 35 minutes
NPS Score
-79
Recommended: Unlikely
Replied to 87% of negative reviews
Typically takes less than 24 hours 59 min to reply
Review Distribution
1.2|680 Reviews
May '25 - Apr '26
5(4.5%)
4(0.6%)
3(0.8%)
2(2.4%)
1(91.7%)
5(4.5%)
4(0.6%)
3(0.8%)
2(2.4%)
1(91.7%)
Recent reviews (680)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
RN
Refiloe N
1 reviews | Active since Jan 2020
18 Mar 2026, 19:20
Funeral policy and claim process
I have a funeral policy with Standard Bank, and the debit order is normally processed on the 15th of each month. They didn't debit from December 2025 till February 2026, I was not aware till the consultant called to inform me. I went to the Pretoria Branch for further investigation, upon checking , the consultant discovered an error on my account indicating that I, as the main member, was recorded as deceased in September 2026. I clarified that the person who had passed away was my cousin, and I do not recall receiving any claim related to this. For 3 times calling and being told that the matter is escalated to the team leader they will call me. The 15th March 2026 approached and unfortunately, despite this being an error on their side, Standard Bank proceeded to debit (R458.36 x 4 = R1 833.44) for all those months’ premiums. I was promised that the Team Leader/s will call me till today I have never received a call. I am extremely disappointed with how this matter has been handled.
Helpful (0)
|Replies (0)RN
Refiloe N
1 reviews | Active since Jan 2020
18 Mar 2026, 19:20
Funeral policy and claim process
I have a funeral policy with Standard Bank, and the debit order is normally processed on the 15th of each month. They didn't debit from December 2025 till February 2026, I was not aware till the consultant called to inform me. I went to the Pretoria Branch for further investigation, upon checking , the consultant discovered an error on my account indicating that I, as the main member, was recorded as deceased in September 2026. I clarified that the person who had passed away was my cousin, and I do not recall receiving any claim related to this. For 3 times calling and being told that the matter is escalated to the team leader they will call me. The 15th March 2026 approached and unfortunately, despite this being an error on their side, Standard Bank proceeded to debit (R458.36 x 4 = R1 833.44) for all those months’ premiums. I was promised that the Team Leader/s will call me till today I have never received a call. I am extremely disappointed with how this matter has been handled.
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Replies (0)pC
pradeen C
1 reviews | Active since Jan 2020
18 Mar 2026, 12:55
No response on claim for days!!!!!
We have logged a claim with standard bank insurance for our geyser, it took us days to get a hold or someone in the call centre, when that finally happened, a plumber was sent out to do an assessment, they reported back to standard bank, since then, we have not heard back from them, emails and calls later, still no update, meanwhile, we are sitting without an operational geyser. As I type out this email, I have been sitting on a call, the 9th for this day, and we are nearing the 20 minute mark without anyone taking my call and I am 6th in the que, which should have been answered 10 minutes ago. Can someone please assist me, this is crazy. There is no customer service from the claims department. My claim number is HLB/2026/488789
Helpful (0)
|Replies (0)pC
pradeen C
1 reviews | Active since Jan 2020
18 Mar 2026, 12:55
No response on claim for days!!!!!
We have logged a claim with standard bank insurance for our geyser, it took us days to get a hold or someone in the call centre, when that finally happened, a plumber was sent out to do an assessment, they reported back to standard bank, since then, we have not heard back from them, emails and calls later, still no update, meanwhile, we are sitting without an operational geyser. As I type out this email, I have been sitting on a call, the 9th for this day, and we are nearing the 20 minute mark without anyone taking my call and I am 6th in the que, which should have been answered 10 minutes ago. Can someone please assist me, this is crazy. There is no customer service from the claims department. My claim number is HLB/2026/488789
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Replies (0)H
Hanlie
1 reviews | Active since Jan 2020
18 Mar 2026, 10:35
Standard Bank Insurance Claim Delay - No Feedback, No Repairs, Ongoing Risk!
On 02 March 2026 at ±03:15, a BMW drove through our boundary wall next to the N1, causing severe damage. The incident was reported immediately, and all required information was submitted. To date, Standard Bank Insurance is still "reviewing" the claim while engaging Discovery Insure, with no feedback, outcome, or timeline provided. The wall remains unrepaired, leaving the property exposed and posing an ongoing security risk to occupants and animals. While I understand that liability needs to be confirmed, the current delay and lack of communication are unacceptable. The process between insurers should not leave clients in prolonged uncer*****y. Kindly confirm by when a final decision will be provided and when repairs will commence. Repeated requests to SANRAL for a barrier in this high-risk area have also gone unanswered, contributing to ongoing risk and avoidable future incidents.
Helpful (0)
|Replies (0)H
Hanlie
1 reviews | Active since Jan 2020
18 Mar 2026, 10:35
Standard Bank Insurance Claim Delay - No Feedback, No Repairs, Ongoing Risk!
On 02 March 2026 at ±03:15, a BMW drove through our boundary wall next to the N1, causing severe damage. The incident was reported immediately, and all required information was submitted. To date, Standard Bank Insurance is still "reviewing" the claim while engaging Discovery Insure, with no feedback, outcome, or timeline provided. The wall remains unrepaired, leaving the property exposed and posing an ongoing security risk to occupants and animals. While I understand that liability needs to be confirmed, the current delay and lack of communication are unacceptable. The process between insurers should not leave clients in prolonged uncer*****y. Kindly confirm by when a final decision will be provided and when repairs will commence. Repeated requests to SANRAL for a barrier in this high-risk area have also gone unanswered, contributing to ongoing risk and avoidable future incidents.
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Replies (0)GT
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Thabang L
1 reviews | Active since Jan 2020
17 Mar 2026, 14:46
Standard Bank Insurance Added Products Without Consent
I am absolutely furious with Standard Bank Insurance. They added products and charges to my credit card without my knowledge or consent — this is completely unacceptable and feels outright deceptive. When I called to cancel, I was told to send an email. I did exactly that, and my request has been completely ignored while they continue taking my money. This is beyond frustrating — it is unacceptable behaviour from a financial institution that is supposed to protect its customers. How is it possible to add products without consent, then make it nearly impossible to cancel them? This is a serious breach of trust and accountability. Fix this immediately. Cancel all unauthorized products, refund every cent taken, and stop ignoring customers
Helpful (0)
|Replies (0)TL
Thabang L
1 reviews | Active since Jan 2020
17 Mar 2026, 14:46
Standard Bank Insurance Added Products Without Consent
I am absolutely furious with Standard Bank Insurance. They added products and charges to my credit card without my knowledge or consent — this is completely unacceptable and feels outright deceptive. When I called to cancel, I was told to send an email. I did exactly that, and my request has been completely ignored while they continue taking my money. This is beyond frustrating — it is unacceptable behaviour from a financial institution that is supposed to protect its customers. How is it possible to add products without consent, then make it nearly impossible to cancel them? This is a serious breach of trust and accountability. Fix this immediately. Cancel all unauthorized products, refund every cent taken, and stop ignoring customers
0
Replies (0)AN
Aushendren N
1 reviews | Active since Jan 2020
17 Mar 2026, 10:29
Report Standard bank to the Ombudsman next step then social media blasting
Still waiting for SBSA to reply to me or call or email me. The problem here is they think that they can bully and lie to people. I'm paying cash for a service I took up with them which they are not honoring in cover. There are 3 issues, please address it before taking anymore of my money.
Helpful (0)
|Replies (0)AN
Aushendren N
1 reviews | Active since Jan 2020
17 Mar 2026, 10:29
Report Standard bank to the Ombudsman next step then social media blasting
Still waiting for SBSA to reply to me or call or email me. The problem here is they think that they can bully and lie to people. I'm paying cash for a service I took up with them which they are not honoring in cover. There are 3 issues, please address it before taking anymore of my money.
0
Replies (0)SE
Shaunice E
1 reviews | Active since Jan 2020
17 Mar 2026, 09:46
Poor service from standard bank home insurance do not get insurance from Standard Bank
If there was a 0 i would definitely rate them that. I've never been this irate as i am dealing with Standard bank insurance. I would never recommend anyone to take there money to this useless business of a bank. I called on Friday the plumber went to my house sent his report to the insurance of his finding and today is 4 days later no one followed up i am in contact the the service provider asking the plumber if they received feedback so they can come and complete the job i have a broken toilet and clearly this is not an emergency to this insurance. I've been paying this premium without a fail and never claimed for the past 9 years today i need help I'm treated this way. The service is horrific at this point i called waited on the line for 2 hours this morning with still no assistance Kia the consultant say they waiting on the plumbers report when the plumbers already sent it so who is lying who if the fool. I will be canceling this insurance and take my business to telersure
Helpful (0)
|Replies (0)SE
Shaunice E
1 reviews | Active since Jan 2020
17 Mar 2026, 09:46
Poor service from standard bank home insurance do not get insurance from Standard Bank
If there was a 0 i would definitely rate them that. I've never been this irate as i am dealing with Standard bank insurance. I would never recommend anyone to take there money to this useless business of a bank. I called on Friday the plumber went to my house sent his report to the insurance of his finding and today is 4 days later no one followed up i am in contact the the service provider asking the plumber if they received feedback so they can come and complete the job i have a broken toilet and clearly this is not an emergency to this insurance. I've been paying this premium without a fail and never claimed for the past 9 years today i need help I'm treated this way. The service is horrific at this point i called waited on the line for 2 hours this morning with still no assistance Kia the consultant say they waiting on the plumbers report when the plumbers already sent it so who is lying who if the fool. I will be canceling this insurance and take my business to telersure
0
Replies (0)