INHUMANE SERVICE STANDARD BANK INSURANCE

On the 10th May 2026 during a sever wind storm, the roof sheeting from my outbuilding flew off. It was a terrifying experience and my children were playing outside a few minutes before. They could have been seriously injured. I managed to secure the sheeting back on with wire to protect my goods that are stored in the outbuilding just before we had very heavy rains. I logged the claim on the app on the 11th May 2026. Standard Bank thereafter sent their service provider out 3 days later to assess. The service provider chosen by themselves submitted the assessment on the 14th May 2026. To date i have not received feedback from Standard Bank Insurance. My roof sheeting is secured with wire and i have my helper sleeping in that room. I have already received quotations from other service providers to continue with the work of which standard bank must reimburse me. I cannot wait indefinitely for an outcome, noting that my furniture and appliances can be damaged at any time with water seeping in through the roof sheeting. I sent pictures of the sheeting lying all over my yard. I called standard bank insurance numerous times to follow up. The wait time per call is over 54 minutes at a time. this is not acceptable Standard Bank Insurance. The loose roof sheets are a danger to my family, my helper cannot stay over until the roof is repaired and my goods are at risk of being damaged. Are you going to replace all my items as well? It cannot possibly take 2 weeks to assess a report received from your service provider. DO BETTER STANDARD BANK INSURANCE!!!!!!!!!!!!!!!!!!!!!!!