RR
Rambodos R
Active since Mar 2009
55
Reviews
0
Industries
Reviews
55 reviews1 month ago
Sitting on my parcel for almost a month after paying customs charges
I paid Speedaf customs charges for my Temu order the 25th of February which means they're siting on my order and twiddling their thumbs. I am about to claim a refund. Here's my tracking number ZA120197271054T. The courier driver is Liphumile. They're bot system stinks and they're phone line cuts you off without passing you to an agent.
0 replies
2 months ago
Catastrophic lack of interaction with clients and EFT seems useless.
If I could give it zero star, I would. No means of communication. No email support! I paid for customs release of my Temu order via EFT, so very little can go wrong. They say "failed the bank transfer payment review". I now uploaded the PoP to the WhatsApp link they sent me. I am now close to cancelling my Temu order and asking for a refund.
0 replies
7 months ago
Bad service and no follow up
FedEx in SA do not care to update me, I have sent endless emails to no avail and I have paid them upfront!
53 replies
11 months ago
No ethics or following up on my incident.
I have been a client of Organic Zone for more than 8 years now. I have been shopping there for approximately 3k p/month worth. Recently I cracked a tooth on a burger piece of bone right down the middle. The cost of the removal and implant is outside my means. Jeanne ***ner or manager) offered me a R200 basket for compensation. I disputed this ridiculous offer and explained my expenses. I have already forked out over 10K for Professional Sedation Services and for the Maxillo-Facial & Oral Surgeon at Constantiaberg Mediclinic to remove the tooth which my dentist struggled to pull out, an unforeseen expense. The implant from the Maxillo-Facial & Oral Surgeon will also set me back another 12K. When I disputed this, she told me she had her insurance on the case which she WhatsApp'd me proof of. She also asked me for the date and proof of the incident, which I gave her. After that, she totally ghosted me. To this day, she unfortunately did not follow through and it seems she has also blocked me. Now I have no other recourse but to take the legal route. Ombudsman next. Court case next.
0 replies
12 months ago
No customer service
My parcel is on hold because apparently my VAT number does not register on their system. Today I sent the invoices they sent me clearly confirming my VAT number being correct. The mistake is on their side and I am not being updated regarding this issue.
0 replies
12 months ago
No invoice, just a link to pay by credit card via their porthole, no EFT option either!
I got sent an amount to pay which can only be done via credit card from their payment porthole, no option for EFT. No invoice breaking down duties, VAT, disbur*****t, etc. Just pay the amount and that's it. What kind of nonsense business model is this? I am Unable to reach FedEx, and no reply to my email. Robot assistant takes away human interaction and makes it a pain to have to wait and waste mobile data airtime. Straighten up your business!
58 replies
14 months ago
A rare welcome awesome experience from Sarah at DHL Cape Town.
Just a big thank you to Sarah V Dyk, someone competent for a change! An absolute breath of fresh air. She answers her phone, return calls and follows up on clients. She sets an absolute benchmark to the rest of the staff at DHL. Please DHL, take notice?!
71 replies
14 months ago
Failed delivery because driver does not call prior to delivery.
Called your Cape Town offices. Waited 20 minutes in queue to talk to an assistant just now and got cut-off. This happened twice this morning. Oh yeah, I know what you're going to reply, we're having issues with our lines. This should get your attention. Your driver wasted your company petrol, did not call prior to delivery to save you loss of income and now you are short on petrol and I am short on a delivery. Do your job and maybe in the long term, you won't need to retrench staff because of loss of income (petrol). If a phone does not respond when driver is on his/her way, why come to the client? I want my parcel delivered today.
0 replies
16 months ago
Failed delivery and *********** system
I don’t understand why CCD doesn’t offer the option to email a client an indemnity form to fill in for approval to have a YOCO sim card delivered to an alternative address other than my home when not at home? All the form has to ask for is consent and perhaps a ID number or contact person at Postnet (where I initially asked to have the YOCO sim card delivered). Apparently, the driver went up to Postnet’s doors and waited for me!? He then left with the YOCO sim card undelivered. Apparently today I got told it is because my ID was required to have the YOCO sim delivered there??? They also claimed they tried to contact me before this, I told them what if my mobile network was out of range? A waste of petrol and money on behalf of CCD couriers and now a new attempt will be made. I suggested to the CCD team to have a consent letter emailed to client to solve this nonsense once and for all! Such a simple work around their red-tapes.
168 replies
17 months ago
ICASA now investigating Skynet Worldwide Express SA
I am happy to announce that Independent Communications Authority of South Africa (ICASA) is now onto you dear Skynet Worldwide Express South Africa. You are a very useless and *********** company.
0 replies
Review Distribution
5 Star
2 (3.6363636363636362%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (12.727272727272727%)
1 Star
46 (83.63636363636364%)