Fastway Couriers (South Africa)
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fastway Couriers (South Africa) is experiencing severe service breakdowns across every measured theme. Customers describe unreachable support, undelivered parcels, fictitious tracking updates, lost or misdirected goods, and disputes over customs charges. Isolated praise exists for individual drivers and agents, but the overwhelming pattern is one of frustration, broken promises, and an inability to escalate or resolve issues.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Fastway Couriers (South Africa) is experiencing severe service breakdowns across every measured theme. Customers describe unreachable support, undelivered parcels, fictitious tracking updates, lost or misdirected goods, and disputes over customs charges. Isolated praise exists for individual drivers and agents, but the overwhelming pattern is one of frustration, broken promises, and an inability to escalate or resolve issues.
The most common complaint about Fastway Couriers (South Africa), based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Delivery Speed & Reliability (1.3) is the most damaging theme. Customers report parcels sitting at depots for weeks, repeated false 'out for delivery' notifications, missed promised windows, and parcels misdirected to wrong provinces. Many wait two to four weeks for local deliveries that competitors complete overnight.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have an order ordered from Temu , the first thing they did was to block my order because apparently it couldnt be assessed due to my ID .It was not my first time ordering from online, and my ID number was correct , I also had to call multiple times so I can get a proper email to send my document to so my order can be released .The address i had chosen for the delivery is my workplace and we moved behind it as renovations are busy being done ,i assumed that since i am still in the same address i would get a call from their driver to say delivery is on the way or outside .I did not even get a call or sms from whoever was doing the delivery ,but instead i received an email to say delivery has failed .There was not even an attempt to call to say the order is here ,why are our contact details required then.I had to spend 2/3 days waiting for them to release my order and now i have to wait again
1 reviews | Active since Jan 2020
I have an order ordered from Temu , the first thing they did was to block my order because apparently it couldnt be assessed due to my ID .It was not my first time ordering from online, and my ID number was correct , I also had to call multiple times so I can get a proper email to send my document to so my order can be released .The address i had chosen for the delivery is my workplace and we moved behind it as renovations are busy being done ,i assumed that since i am still in the same address i would get a call from their driver to say delivery is on the way or outside .I did not even get a call or sms from whoever was doing the delivery ,but instead i received an email to say delivery has failed .There was not even an attempt to call to say the order is here ,why are our contact details required then.I had to spend 2/3 days waiting for them to release my order and now i have to wait again
1 reviews | Active since Jan 2020
One star is too high a rating.. Second incident in a space of 8 months. Fastway Couriers pietermaritzburg has drivers that think they are all knowing .. They have no manners or way of speaking to people. I have modules that get couriers from the college to myself and then back once coursework is completed. Both incidents that I've had of late have been appalling. My mum was screamed at by the driver named Rushen/Roshen. Got told that it's not their responsibility to provide bags for the package and neither is it their duty to provide a waybill. You try calling these people and their landlines rings forever and a day, their cell number gets answered when and if they feel like being business minded. If I had a choice (which I don't since the college arranges pick ups) I would definitely not use their services
1 reviews | Active since Jan 2020
One star is too high a rating.. Second incident in a space of 8 months. Fastway Couriers pietermaritzburg has drivers that think they are all knowing .. They have no manners or way of speaking to people. I have modules that get couriers from the college to myself and then back once coursework is completed. Both incidents that I've had of late have been appalling. My mum was screamed at by the driver named Rushen/Roshen. Got told that it's not their responsibility to provide bags for the package and neither is it their duty to provide a waybill. You try calling these people and their landlines rings forever and a day, their cell number gets answered when and if they feel like being business minded. If I had a choice (which I don't since the college arranges pick ups) I would definitely not use their services
1 reviews | Active since Jan 2020
Absolutely pathetic service. I was expected to receive my parcel last week, but all I seem to get are excuses! The most recent update was on the 22nd of May, it reads "Return to Sender - your parcel has been returned to sender as we are unable to affect delivery". And to think delivery was not even attempted! I have called numerous times, the office staff are just as *********** as the drivers. It was due for delivery in Durban, yet it was scanned in Pietermaritzburg and then I'm told it was also scanned in Durban. How?! That is not logistically possible. But still there's no answer as to where exactly my parcel is, the driver says he cannot remember if he logged it back at the depot. These are the kind of people we trust to handle our important packages, the lack of accountability is quite scary. Really disappointed in the level of service that I've received! Not even worthy of a single star! Do better!
1 reviews | Active since Jan 2020
Absolutely pathetic service. I was expected to receive my parcel last week, but all I seem to get are excuses! The most recent update was on the 22nd of May, it reads "Return to Sender - your parcel has been returned to sender as we are unable to affect delivery". And to think delivery was not even attempted! I have called numerous times, the office staff are just as *********** as the drivers. It was due for delivery in Durban, yet it was scanned in Pietermaritzburg and then I'm told it was also scanned in Durban. How?! That is not logistically possible. But still there's no answer as to where exactly my parcel is, the driver says he cannot remember if he logged it back at the depot. These are the kind of people we trust to handle our important packages, the lack of accountability is quite scary. Really disappointed in the level of service that I've received! Not even worthy of a single star! Do better!
1 reviews | Active since Jan 2020
I am waiting for a package for 2 days by Welkom branch to be delivered but when you contact the nr it does go straight to voice mail.Fastway is really pathetic as clients must wait a long time for their deliveries
1 reviews | Active since Jan 2020
I am waiting for a package for 2 days by Welkom branch to be delivered but when you contact the nr it does go straight to voice mail.Fastway is really pathetic as clients must wait a long time for their deliveries
1 reviews | Active since Jan 2020
Fastway Couriers Rustenburg, I would like to formally complain about the extremely poor service I have received regarding my delivery. For the past three days, I have received SMS notifications stating that my parcel would be delivered “today,” yet no delivery has taken place. Because of these repeated messages, I have had to stay available and wait at home unnecessarily, only for my time to be wasted again and again. This level of service is very disappointing and unprofessional. If there are delays, customers should be informed honestly instead of receiving repeated delivery promises that are not fulfilled.
1 reviews | Active since Jan 2020
Fastway Couriers Rustenburg, I would like to formally complain about the extremely poor service I have received regarding my delivery. For the past three days, I have received SMS notifications stating that my parcel would be delivered “today,” yet no delivery has taken place. Because of these repeated messages, I have had to stay available and wait at home unnecessarily, only for my time to be wasted again and again. This level of service is very disappointing and unprofessional. If there are delays, customers should be informed honestly instead of receiving repeated delivery promises that are not fulfilled.
1 reviews | Active since Jan 2020
I am beyond frustrated with Fastway Couriers Cape Town branch and their complete lack of service and communication. I ordered a parcel from Temu on 22 April 2026. The parcel arrived in Cape Town on 1 May 2026. Since then, it has basically disappeared into a black hole. Tracking number: D80000262205 Fastway repeatedly marked the parcel as: - “Attempted delivery” - “Grey zone” - “Onboard courier vehicle” - “Out for delivery” Yet NOT ONCE did anybody: - call me, - message me, - email me properly, - or attempt delivery. I live on a farm property: Krakeelpoort Herberg Farm, Van der Stel Pass, Botrivier, 7185 I fully understand that farm deliveries may require directions, but I have repeatedly emailed Fastway with: - my correct address, - my phone number, - and offers to provide a Google Maps pin and detailed directions. Despite this, there has been absolutely no communication from any driver or the Cape Town branch. The Cape Town Fastway branch does not answer their phones at all. The phone rings endlessly. Their WhatsApp support is useless and only repeats the same tracking updates already visible online. After weeks of silence, I emailed again and one staff member asked another via email to “please confirm delivery” because the parcel showed “onboard courier vehicle” again. That was on 25 May 2026. Once again: - no delivery happened, - no phone call was made, - and no reply was received afterwards. My daughter’s birthday was on 20 May, long after this parcel should have arrived. What makes this even worse is that this is NOT my first issue with Fastway Cape Town. I have had repeated delivery problems with parcels from other companies as well, including USN and Perfumology whenever Fastway Cape Town is involved. At this point it honestly feels like parcels are simply sitting at the depot for weeks while false delivery scans are being logged. I understand delays happen, but zero communication for almost a month while customers are ignored is unacceptable. I want: - proper communication, - confirmation of where my parcel actually is, - and accountability from the Cape Town branch for the repeated false delivery statuses and complete lack of customer service.
1 reviews | Active since Jan 2020
I am beyond frustrated with Fastway Couriers Cape Town branch and their complete lack of service and communication. I ordered a parcel from Temu on 22 April 2026. The parcel arrived in Cape Town on 1 May 2026. Since then, it has basically disappeared into a black hole. Tracking number: D80000262205 Fastway repeatedly marked the parcel as: - “Attempted delivery” - “Grey zone” - “Onboard courier vehicle” - “Out for delivery” Yet NOT ONCE did anybody: - call me, - message me, - email me properly, - or attempt delivery. I live on a farm property: Krakeelpoort Herberg Farm, Van der Stel Pass, Botrivier, 7185 I fully understand that farm deliveries may require directions, but I have repeatedly emailed Fastway with: - my correct address, - my phone number, - and offers to provide a Google Maps pin and detailed directions. Despite this, there has been absolutely no communication from any driver or the Cape Town branch. The Cape Town Fastway branch does not answer their phones at all. The phone rings endlessly. Their WhatsApp support is useless and only repeats the same tracking updates already visible online. After weeks of silence, I emailed again and one staff member asked another via email to “please confirm delivery” because the parcel showed “onboard courier vehicle” again. That was on 25 May 2026. Once again: - no delivery happened, - no phone call was made, - and no reply was received afterwards. My daughter’s birthday was on 20 May, long after this parcel should have arrived. What makes this even worse is that this is NOT my first issue with Fastway Cape Town. I have had repeated delivery problems with parcels from other companies as well, including USN and Perfumology whenever Fastway Cape Town is involved. At this point it honestly feels like parcels are simply sitting at the depot for weeks while false delivery scans are being logged. I understand delays happen, but zero communication for almost a month while customers are ignored is unacceptable. I want: - proper communication, - confirmation of where my parcel actually is, - and accountability from the Cape Town branch for the repeated false delivery statuses and complete lack of customer service.
1 reviews | Active since Jan 2020
Its been 7days im waiting for my parcel to be delivered. When i track it it says the parcel is onboard the courier vehicle since yesterday. My fear its Friday and if they do not deliver i eill have to wait for Monday. This is the second time. I hate their service. Any order i place i will need to know which courier company they are using so i dont get to have this one. I tried all their numbers non seems to be picked.
1 reviews | Active since Jan 2020
Its been 7days im waiting for my parcel to be delivered. When i track it it says the parcel is onboard the courier vehicle since yesterday. My fear its Friday and if they do not deliver i eill have to wait for Monday. This is the second time. I hate their service. Any order i place i will need to know which courier company they are using so i dont get to have this one. I tried all their numbers non seems to be picked.
Fastway Couriers (South Africa) has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 1,004 reviews in the last 12 months. Hellopeter has tracked Fastway Couriers (South Africa) across 5,114 total reviews. How is the TrustIndex calculated? →
