No assistance no attempt of even helping

I am beyond frustrated with Fastway Couriers Cape Town branch and their complete lack of service and communication.

I ordered a parcel from Temu on 22 April 2026. The parcel arrived in Cape Town on 1 May 2026. Since then, it has basically disappeared into a black hole.

Tracking number: D80000262205

Fastway repeatedly marked the parcel as: - “Attempted delivery” - “Grey zone” - “Onboard courier vehicle” - “Out for delivery”

Yet NOT ONCE did anybody: - call me, - message me, - email me properly, - or attempt delivery.

I live on a farm property: Krakeelpoort Herberg Farm, Van der Stel Pass, Botrivier, 7185

I fully understand that farm deliveries may require directions, but I have repeatedly emailed Fastway with: - my correct address, - my phone number, - and offers to provide a Google Maps pin and detailed directions.

Despite this, there has been absolutely no communication from any driver or the Cape Town branch.

The Cape Town Fastway branch does not answer their phones at all. The phone rings endlessly. Their WhatsApp support is useless and only repeats the same tracking updates already visible online.

After weeks of silence, I emailed again and one staff member asked another via email to “please confirm delivery” because the parcel showed “onboard courier vehicle” again. That was on 25 May 2026. Once again: - no delivery happened, - no phone call was made, - and no reply was received afterwards.

My daughter’s birthday was on 20 May, long after this parcel should have arrived.

What makes this even worse is that this is NOT my first issue with Fastway Cape Town. I have had repeated delivery problems with parcels from other companies as well, including USN and Perfumology whenever Fastway Cape Town is involved.

At this point it honestly feels like parcels are simply sitting at the depot for weeks while false delivery scans are being logged.

I understand delays happen, but zero communication for almost a month while customers are ignored is unacceptable.

I want: - proper communication, - confirmation of where my parcel actually is, - and accountability from the Cape Town branch for the repeated false delivery statuses and complete lack of customer service.