GE
GFS Express
Unclaimed Business
Transportation & Logistics|1.1|600 Reviews (last 12 months)|This business does not respond to reviews
GE
GFS Express
Unclaimed Business
600 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, GFS Express is overwhelmingly described as an unreliable and unresponsive courier service. Customers consistently report failed deliveries, fabricated tracking updates, unreachable support channels, and lost or misdelivered parcels. The business scores critically low across all five service themes, with virtually no area meeting basic customer expectations. A small number of positive experiences exist but are vastly outnumbered by systemic service failures.
Top Strengths:
- •Parcel Safety & Accountability: While still critically low, a handful of customers do receive their parcels intact. Occasional acknowledgment of issues like hijackings shows partial honesty, though follow-through on claims remains absent.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.8
Score
Ranking
#15
in Couriers & Delivery
NPS Score
-96
Recommended: Unlikely
Review Distribution
1.1|600 Reviews
May '25 - Apr '26
5(1.5%)
4(0.3%)
3(0.2%)
2(0.5%)
1(97.5%)
5(1.5%)
4(0.3%)
3(0.2%)
2(0.5%)
1(97.5%)
Recent reviews (600)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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KvdL
Karen van der Lith
1 reviews | Active since Jan 2020
19 Mar 2026, 08:41
Gfs - shockingly BAD service
GFS has had my parcel from Temu for over a week. I have twice received notifications on WhatsApp that the parcel is out for delivery that day. Last week Thursday and this week Tuesday. I have still not received my parcel. The website link sent on what's app goes to an Indian company - the only contact number i can find 0872232303 is an automated response that states no-one is available to take my call. SHOCKING SERVICE , and I still dont have my parcel.
Helpful (0)
|Replies (0)KvdL
Karen van der Lith
1 reviews | Active since Jan 2020
19 Mar 2026, 08:41
Gfs - shockingly BAD service
GFS has had my parcel from Temu for over a week. I have twice received notifications on WhatsApp that the parcel is out for delivery that day. Last week Thursday and this week Tuesday. I have still not received my parcel. The website link sent on what's app goes to an Indian company - the only contact number i can find 0872232303 is an automated response that states no-one is available to take my call. SHOCKING SERVICE , and I still dont have my parcel.
0
Replies (0)AZ
Ayanda Z
1 reviews | Active since Jan 2020
19 Mar 2026, 06:25
Poor customer service!!!
My parcel has been out for delivery since Monday!!! and today it’s Thursday. I just called in this morning only for the rude agent to put me on a long hold then tell me she’ll escalate the query. Why did you put me on a long hold to not resolve my query and not even apologetic for the poor customer service
Helpful (0)
|Replies (0)AZ
Ayanda Z
1 reviews | Active since Jan 2020
19 Mar 2026, 06:25
Poor customer service!!!
My parcel has been out for delivery since Monday!!! and today it’s Thursday. I just called in this morning only for the rude agent to put me on a long hold then tell me she’ll escalate the query. Why did you put me on a long hold to not resolve my query and not even apologetic for the poor customer service
0
Replies (0)CP
Charles P
1 reviews | Active since Jan 2020
18 Mar 2026, 13:30
NO MORE GFS Express for me
This logistics company is VERY SLOW. Items departing from their depot morning of 16 March, still not delivered, afternoon of 18 March and now being promised by 7th April. Will ask Temu to NOT use them in future
Helpful (0)
|Replies (0)CP
Charles P
1 reviews | Active since Jan 2020
18 Mar 2026, 13:30
NO MORE GFS Express for me
This logistics company is VERY SLOW. Items departing from their depot morning of 16 March, still not delivered, afternoon of 18 March and now being promised by 7th April. Will ask Temu to NOT use them in future
0
Replies (0)SM
Siphiwe M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:38
Misleading Courier Statuses By Temu's GFS Courier.
Temu uses GFS courrier and is the most useless, my parcel GE26....20318 has been showing the out on delivery status for days now without being delivered to me. To make is worse, they say the Out On Delivery Status does not mean your parcel is Out On Delivery but rather it means its been sorted @the Warehouse. What nonsense is this???
Helpful (0)
|Replies (0)SM
Siphiwe M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:38
Misleading Courier Statuses By Temu's GFS Courier.
Temu uses GFS courrier and is the most useless, my parcel GE26....20318 has been showing the out on delivery status for days now without being delivered to me. To make is worse, they say the Out On Delivery Status does not mean your parcel is Out On Delivery but rather it means its been sorted @the Warehouse. What nonsense is this???
0
Replies (0)C
MS
Michiel S
1 reviews | Active since Jan 2020
17 Mar 2026, 16:25
GFSS courier
Worst delivery company ever They tell you that you parcel is on the way and it will be delivered before 18H00 or a driver will call you I received no call an they contact center is of no help I will never recommend them to any one Your order is on its way and scheduled to arrive 2026-03-17.
Helpful (0)
|Replies (0)MS
Michiel S
1 reviews | Active since Jan 2020
17 Mar 2026, 16:25
GFSS courier
Worst delivery company ever They tell you that you parcel is on the way and it will be delivered before 18H00 or a driver will call you I received no call an they contact center is of no help I will never recommend them to any one Your order is on its way and scheduled to arrive 2026-03-17.
0
Replies (0)WA