GFS EXPRESS does not provide service!

I am still waiting for my order to be delivered. GFS drivers do not communicate, no updates received at all. When they do communicate it's incorrectnl information. Their whatsapp line is down. I called them and their agents mumble their names, how do you even hear what they are saying? I am sitting at home gor the second day waiting for my delivery, I need to leave home, asked customer service agent to ask the driver to call me to notify how far they are...nothing received. Why are you like this GFS? CUSTOMER SERVICE ABSOLUTELY NON-EXISTANT! You really need to improve.