Active since Apr 2011
78
Reviews
0
Industries
Reviews
78 reviews12 months ago
Nedbank app causes poor customer service
I am a new client at Nedbank. Have had no issues so far except for their Money App. Although it is formulated to make processes easier it really does not. I would just like to say that you offer good service why not better your app service? Update it so there are less errors. Currently app**** for something but app cased delays...that will be another week of waiting. To better overall service please work on your technical issues on the app. Its not the first time the app has caused delays for me.
0 replies
14 months ago
Zero customer service= Finchoice
My debit order bounced and I called in yesterday to make manual payment. Proof was sent to Finchoice info email address and collections email address. I received an email back from Helen at collections advising payment will be updated in 24 to 48 hours. I just received an sms stating my account will be debited tomorrow as per payment arrangement. I did not make any payment arrangements..my payments were made in full yesterday. Called Finchoice and Sbahle took my call. Odd how she cannot find or view my email or cannot see payment I made. Now do I pay for a returned debit order for a payment arrangement I did not make that is set to go off tomorrow? Finchoice customer service sucks. Sbahle went on and on making excuses but did not even try contacting the department that deals with emails...whichever that is. Seemed like she did not want to help. You guys are really slow,poor level of customer service. Not the first time I had a negative experience with you. I will not be supporting Finchoice again!
107 replies
15 months ago
Sage runs off home
Again..nobody at Sage wants to help their customer!!
53 replies
15 months ago
No customer support
It is impossible to get through to Sage Accounting Support. Someone answered and then dropped my call while their cellphone was ringing in the background. Called up again and waiting for somebody,anybody to assist! Frustrating.
53 replies
15 months ago
Mr D does not resolve poor quality food issues
Mr Delivery has now twice not resolved my issues with poor food quality at different restaurants. Why offer a service to customers to complain or compliment their food if you are not going to do anything about it? This is very unfair to the customer and misleading on your part.
0 replies
16 months ago
Nedbank does not know their systems!
I tred to open a bank account online a few weeks ago. The online page stops at the private banker allocation. I called numerous times to Nedbank and I keep getting transferred or they drop the call. Its obvious their condultants do not know what to do. In the meantime I am receiving smses from Nedbank asking me to complete the application. Why does nobody know what is going on there Nedbank? This is a poor customer experience and very frustrating!
0 replies
16 months ago
Pharmacy direct do not care about their customers!
I order my mum's medication every month from them. Her chronic claims are paid from her medical aid in full. But for the last 2 months you keep stating an amount of fifty rand is due. I called them multiple times and get promised a callback but nothing.This is delaying in delivery of my mum's chronic medication as well. Seems like nobody wants to do their job there. Do you guys not care about your customers at all?
56 replies
16 months ago
Capitec refuses to help-manager drops call
I paid my loan instalment on the 14th of this month. I received an sms today stating my instalment will be debited tomorrow. Called client service,they transferred me to Collections. Spoke to Mahlatsi in Collections who said reversal of earlier payment must be done by client services. She transferred me back there. Spoke to agent Thabi who says another instalment must go off first before a reversal is done. Why are your agents saying different things?! Requested a manager, explained again to Manager Gugu who then very convenirntly cuts the call and does not call back!!! What lack of customer service!! Come on Capitec,you can do better than this pathetic excuse for lack of service!!You even report to itc that clients are slow payers if their salaries are not received by the last day of the month yet your premiums are received in full!!!You then refuse to change the debit order date as well...you shpuld just close down!!!
56 replies
17 months ago
Nedbsnk wasting client's time
I received an offer to apply for a credit card with Nedbank. I completed application after receiving multiple smses and emails that my application was incomplete. I called customer service and although the agents were all helpful I have been told I have bern declined due to a number of reasons which do not make sense. I have no current accounts with them but am told that I missed a payment to them...I have zero nedbsnk accounts!!!Dear Nedbank, please stop sending credit offers to customers when you are going to do an itc check,lower their credit score and then decline them for a number of reasons. You are wasting the client's valuable time and resources. You also lower the credit score by doing a credit check yet you go shead and decline the customer over reasons it seems you are not even sure of!
0 replies
18 months ago
Skynet is super slow
I am awaiting delivery of my goods. I called dkynet yoday and was advised that the Durban branch received my goods yesterday before midday. The agent said she woild email the branch yo deliver my parcel but nothing came through. I tried checking the app but all it says is 'in delivery hub'. Why does it take so long for you to deliver?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
3 (3.8461538461538463%)
2 Star
22 (28.205128205128204%)
1 Star
53 (67.94871794871794%)