Sage South Africa
Verified Business
|1.1|85 Reviews (last 12 months)|Responds in 40h 52m
Sage South Africa
Verified Business
|1.1
85 Reviews (last 12 months)
Responds in 40h 52m
Scores reflect the Overall AI Score for each category
Sage South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sage South Africa is facing widespread dissatisfaction across every measured theme. Customers describe persistent billing errors, unreachable support, locked accounts after payment, and software issues that go unresolved for months. Long-standing clients report being driven to competitors like Xero and SimplePay. Isolated positive mentions exist where named agents resolved issues, but they are heavily outweighed by systemic service failures.
TrustIndex
3
Ranking
#17
in Business Services
Reply Time
40h 52m
NPS Score
-63
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Sage South Africa is facing widespread dissatisfaction across every measured theme. Customers describe persistent billing errors, unreachable support, locked accounts after payment, and software issues that go unresolved for months. Long-standing clients report being driven to competitors like Xero and SimplePay. Isolated positive mentions exist where named agents resolved issues, but they are heavily outweighed by systemic service failures.
The most common complaint about Sage South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Service Delivery & Quality. Customers report locked systems after payment, broken bank feeds lasting months, failed payroll processing at month-end, and unresolved bugs. Migration to Sage Business Cloud frequently leaves clients unable to send statements or process salaries, with cancellations not actioned and refunds withheld.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
For the last 4 days the link between my Sage and FNB has been down. This is essential for my business to operate as it kicks off many processes. I have spent a lot of time with Sage and FNB and none are able to give me answers as to when I can expect feedback on this. I cannot be down for 4 days because of this issue with the standard response of "We are aware of the issue and working on the solution". When asking for an ETA on feedback "we are unable to give you an ETA at this moment"
1 reviews | Active since Jan 2020
For the last 4 days the link between my Sage and FNB has been down. This is essential for my business to operate as it kicks off many processes. I have spent a lot of time with Sage and FNB and none are able to give me answers as to when I can expect feedback on this. I cannot be down for 4 days because of this issue with the standard response of "We are aware of the issue and working on the solution". When asking for an ETA on feedback "we are unable to give you an ETA at this moment"
1 reviews | Active since Jan 2020
I signed up for a Sage product after engaging with a sales representative who was responsive during the sales process. However, after moving forward and attempting to use the system, I have experienced difficulties with the demo environment and have sent multiple emails requesting assistance. Unfortunately, I have not received responses from the sales representative and communication has gone silent. I am currently trying to understand whether the issues I am experiencing are related to demo limitations and would appreciate proper guidance, onboarding support, or confirmation of the correct support channel.
1 reviews | Active since Jan 2020
I signed up for a Sage product after engaging with a sales representative who was responsive during the sales process. However, after moving forward and attempting to use the system, I have experienced difficulties with the demo environment and have sent multiple emails requesting assistance. Unfortunately, I have not received responses from the sales representative and communication has gone silent. I am currently trying to understand whether the issues I am experiencing are related to demo limitations and would appreciate proper guidance, onboarding support, or confirmation of the correct support channel.
1 reviews | Active since Jan 2020
To whom it may concern We signed our contract in February 2026 for R7200.00 p.m. with Jele,Matthew. We got the month of March free. In April an amount of R9000.00 was deducted from our account!!!! After many, many, many,many calls and emails I got this account sorted out and I was told that my account will be credited with the overcharge amount of R1800.00 This month an amount of R7200.00 was deducted from my account!!!!!!!!!! Where is the credit????? This is terrible service! No one wants to take responsibility. Everyone is passing the buck
1 reviews | Active since Jan 2020
To whom it may concern We signed our contract in February 2026 for R7200.00 p.m. with Jele,Matthew. We got the month of March free. In April an amount of R9000.00 was deducted from our account!!!! After many, many, many,many calls and emails I got this account sorted out and I was told that my account will be credited with the overcharge amount of R1800.00 This month an amount of R7200.00 was deducted from my account!!!!!!!!!! Where is the credit????? This is terrible service! No one wants to take responsibility. Everyone is passing the buck
1 reviews | Active since Jan 2020
I am extremely disappointed with the service received from Sage Payroll following our migration from Sage One Payroll to SBCPP in March. In February, both Sage One Payroll and SBCPP deductions went through from our account. I immediately raised an inquiry because it made no sense for both systems to deduct simultaneously. Instead of receiving clarity, the situation has become even more frustrating. This month, our normal monthly subscription of approximately R700 suddenly exceeded R1,000. When I contacted support for an explanation, I was told the R700 is supposedly reflecting as an “outstanding balance,” which is completely contradictory considering the inconsistent deductions already made from our account. What is most concerning is the complete lack of proper customer support: * Calls are constantly transferred between departments * No one takes ownership of the issue * I was placed on hold for over 30 minutes before the call disconnected * Support agents repeatedly refer customers elsewhere instead of resolving the matter * Emails sent to the support address only receive automated responses with no actual feedback or resolution At this point, it feels impossible to get a straightforward explanation for billing discrepancies. A payroll service should provide accuracy, transparency, and reliable support especially when dealing with company finances. Unfortunately, this experience has been the exact opposite.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service received from Sage Payroll following our migration from Sage One Payroll to SBCPP in March. In February, both Sage One Payroll and SBCPP deductions went through from our account. I immediately raised an inquiry because it made no sense for both systems to deduct simultaneously. Instead of receiving clarity, the situation has become even more frustrating. This month, our normal monthly subscription of approximately R700 suddenly exceeded R1,000. When I contacted support for an explanation, I was told the R700 is supposedly reflecting as an “outstanding balance,” which is completely contradictory considering the inconsistent deductions already made from our account. What is most concerning is the complete lack of proper customer support: * Calls are constantly transferred between departments * No one takes ownership of the issue * I was placed on hold for over 30 minutes before the call disconnected * Support agents repeatedly refer customers elsewhere instead of resolving the matter * Emails sent to the support address only receive automated responses with no actual feedback or resolution At this point, it feels impossible to get a straightforward explanation for billing discrepancies. A payroll service should provide accuracy, transparency, and reliable support especially when dealing with company finances. Unfortunately, this experience has been the exact opposite.
1 reviews | Active since Jan 2020
I have been trying to find out why the pricing page has an option that I cannot find in the shop. It has pricing for monthly payments which I am already using on my other business but the shop does not give you the option. I emailed the email on the site and over 24 hours later someone phoned the office and gave a number and person to contact which just goes to a switchboard. After hanging on the line for ages even having to buy more airtime while on the call the call just drops. I have emailed twice since then and get no response to a very basic question. Absolutely not happy with Sage, do not expect support from them.
1 reviews | Active since Jan 2020
I have been trying to find out why the pricing page has an option that I cannot find in the shop. It has pricing for monthly payments which I am already using on my other business but the shop does not give you the option. I emailed the email on the site and over 24 hours later someone phoned the office and gave a number and person to contact which just goes to a switchboard. After hanging on the line for ages even having to buy more airtime while on the call the call just drops. I have emailed twice since then and get no response to a very basic question. Absolutely not happy with Sage, do not expect support from them.
1 reviews | Active since Jan 2020
I tried out the Sage Payroll and HR package for 1 hour on the 7-day free trial over TWO YEARS ago. I immediately found that it didn't offer the features required by the company and decided not to sign up for the package. Every month since then I have received a bill of R307.52 and demands for outstanding fees. I have emailed every month explaining the situation, received a response that the "team" will sort it out, but lo and behold, the very next month I get yet another account. I have tried to phone and use the "chat to finance" function, but they cannot assist because I do not have a site code to give them. OF COURSE I DON'T HAVE ONE!!! I NEVER SIGNED UP!!!
1 reviews | Active since Jan 2020
I tried out the Sage Payroll and HR package for 1 hour on the 7-day free trial over TWO YEARS ago. I immediately found that it didn't offer the features required by the company and decided not to sign up for the package. Every month since then I have received a bill of R307.52 and demands for outstanding fees. I have emailed every month explaining the situation, received a response that the "team" will sort it out, but lo and behold, the very next month I get yet another account. I have tried to phone and use the "chat to finance" function, but they cannot assist because I do not have a site code to give them. OF COURSE I DON'T HAVE ONE!!! I NEVER SIGNED UP!!!
1 reviews | Active since Jan 2020
I called Sage enquiring on a package for a small business, I was given a 30day trial to see if I would like the packages, when we discussed the package I was told R169.00, now that I want to register, they want me to pay R435.00 per month. Which is not correct, they **** to me when I was busy signing up and when I asked about this, I got ignored
1 reviews | Active since Jan 2020
I called Sage enquiring on a package for a small business, I was given a 30day trial to see if I would like the packages, when we discussed the package I was told R169.00, now that I want to register, they want me to pay R435.00 per month. Which is not correct, they **** to me when I was busy signing up and when I asked about this, I got ignored
Sage South Africa scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Business Services, compared to the Business Services industry average of 2.8. Their strongest theme is Staff Expertise (1); their weakest is Trust & Ethics (0.7). The top AI-rated Business Services business on Hellopeter is Road Protect (Pty) Ltd (4.5). How is the AI Score calculated? →
Sage South Africa has a TrustIndex of 3 out of 10 on Hellopeter, based on 85 reviews in the last 12 months. Hellopeter has tracked Sage South Africa across 1,599 total reviews. How is the TrustIndex calculated? →