SS
Sage South Africa
Verified Business
SS
Sage South Africa
Verified Business
105 Reviews (last 12 months)
Responds in 9 hours 12 min
AI Review Summary
Based on recent customer reviews, Sage South Africa is experiencing a severe customer experience crisis across every measured dimension. Customers consistently report billing errors, inaccessible systems, broken promises, and near-absent support. The overwhelming majority of reviews reflect deep frustration, with recurring complaints about being locked out of paid services, unresolved billing disputes, and an inability to reach anyone who can help.
Top Strengths:
- •Staff Professionalism & Expertise: Frontline agents are occasionally described as pleasant and trying their best, though they are consistently reported as lacking the authority or knowledge to resolve issues.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Business Services
9 hours 12 minutesAverage Time To Reply
-71 NPSRecommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 9 hours 7 min to reply
TrustIndex
0
Score
Ranking
#7
in Business Services
Avg Reply
9 hours 12 minutes
NPS Score
-71
Recommended: Unlikely
Replied to 91% of negative reviews
Typically takes less than 9 hours 7 min to reply
Review Distribution
1.1|105 Reviews
May '25 - Apr '26
5(0%)
4(1.1%)
3(0%)
2(4.3%)
1(94.7%)
5(0%)
4(1.1%)
3(0%)
2(4.3%)
1(94.7%)
Recent reviews (105)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
MJ
Marianne J
1 reviews | Active since Jan 2020
17 Mar 2026, 13:56
Sage Pastel Payroll Redeemed
After initially writing a bad review on Sage Pastel Payroll regarding help with medical insurance codes, Sage came to the party. Many thanks to Nokulunga Simelane and Colleen Nyoni who called me and patiently helped me through the process.
Helpful (0)
|Replies (0)MJ
Marianne J
1 reviews | Active since Jan 2020
17 Mar 2026, 13:56
Sage Pastel Payroll Redeemed
After initially writing a bad review on Sage Pastel Payroll regarding help with medical insurance codes, Sage came to the party. Many thanks to Nokulunga Simelane and Colleen Nyoni who called me and patiently helped me through the process.
0
Replies (0)CM
Complainant M
1 reviews | Active since Jan 2020
6 Mar 2026, 12:07
No help
Since October we have not been able to print payslips, every time we request the feedback is negative and five months now still we can access payslips
Helpful (0)
|Replies (0)CM
Complainant M
1 reviews | Active since Jan 2020
6 Mar 2026, 12:07
No help
Since October we have not been able to print payslips, every time we request the feedback is negative and five months now still we can access payslips
0
Replies (0)KC
Kris C
1 reviews | Active since Jan 2020
6 Mar 2026, 10:25
IMPROVE YOUR SERVICE NOT HOW WE PAY FOR IT
Unable to login to our payroll because Sage is "improving the way you make payment" from JANUARY!!!! Fill in your details takes you to Netcash screen where you are supposed to receive an OTP - WHICH NEVER COMES!!!!! No phone number to call. Absolutely ridiculous!! What is an otherwise BRILLIANT PRODUCT IS DOING ITSELF NO favours with current users.
Helpful (0)
|Replies (0)KC
Kris C
1 reviews | Active since Jan 2020
6 Mar 2026, 10:25
IMPROVE YOUR SERVICE NOT HOW WE PAY FOR IT
Unable to login to our payroll because Sage is "improving the way you make payment" from JANUARY!!!! Fill in your details takes you to Netcash screen where you are supposed to receive an OTP - WHICH NEVER COMES!!!!! No phone number to call. Absolutely ridiculous!! What is an otherwise BRILLIANT PRODUCT IS DOING ITSELF NO favours with current users.
0
Replies (0)CB
Charleen B
1 reviews | Active since Jan 2020
6 Mar 2026, 10:05
Subscription ended without informing me in time
I had a subscription from 2019. My subscription was automatically renewed without any charge. On 31 Jan 2026, I received an email, informing me that my subscription expires 31 Jan 2026. I did not receive any communication that my subscription was changed before 31 Jan 2026. I was at that stage away and could not retrieve all data that day. My business is dormant. I only want my data that was processed until Sept 2025. I cannot afford this new R11 084.55 subscription. Not fare that the subscription was changed by SAGE without informing me in time. Not fare that I must by a huge subscription for old data. According to SARS I need to keep data for at least 5 years. I want access of my data for at least 5 years. I do not need to load more data. Just my old data. I have mailed SAGE on 3 different occasions, and 3 different email addresses since 31 Jan 2026. I have not received any reply.
Helpful (0)
|Replies (0)CB
Charleen B
1 reviews | Active since Jan 2020
6 Mar 2026, 10:05
Subscription ended without informing me in time
I had a subscription from 2019. My subscription was automatically renewed without any charge. On 31 Jan 2026, I received an email, informing me that my subscription expires 31 Jan 2026. I did not receive any communication that my subscription was changed before 31 Jan 2026. I was at that stage away and could not retrieve all data that day. My business is dormant. I only want my data that was processed until Sept 2025. I cannot afford this new R11 084.55 subscription. Not fare that the subscription was changed by SAGE without informing me in time. Not fare that I must by a huge subscription for old data. According to SARS I need to keep data for at least 5 years. I want access of my data for at least 5 years. I do not need to load more data. Just my old data. I have mailed SAGE on 3 different occasions, and 3 different email addresses since 31 Jan 2026. I have not received any reply.
0
Replies (0)AB
Allan B
1 reviews | Active since Jan 2020
5 Mar 2026, 12:46
Hello, is anyone out there
On 2 Dec 2025 I sent an email to SAGE payroll accounts asking why my subscription payments had not been allocated to my account. Since that date I have neither received a reply or a call from SAGE accounts, credit control or customer service, despite numerous follow up mails. As my business no longer needed payroll I closed our payroll account using their online cancellation option, and on 12 Dec. I even received a confirmation of the cancelation via their auto responding email. Despite my cancelation I received invoices and statements from SAGE in Jan , Feb and Mar. On each occasion I emailed them advising that the account was closed, but once again I have never received a response. I have used Pastel and SAGE products from before they were called Pastel. It is mind boggling how shocking their service now is. I am glad I no longer have businesses.
Helpful (0)
|Replies (0)AB
Allan B
1 reviews | Active since Jan 2020
5 Mar 2026, 12:46
Hello, is anyone out there
On 2 Dec 2025 I sent an email to SAGE payroll accounts asking why my subscription payments had not been allocated to my account. Since that date I have neither received a reply or a call from SAGE accounts, credit control or customer service, despite numerous follow up mails. As my business no longer needed payroll I closed our payroll account using their online cancellation option, and on 12 Dec. I even received a confirmation of the cancelation via their auto responding email. Despite my cancelation I received invoices and statements from SAGE in Jan , Feb and Mar. On each occasion I emailed them advising that the account was closed, but once again I have never received a response. I have used Pastel and SAGE products from before they were called Pastel. It is mind boggling how shocking their service now is. I am glad I no longer have businesses.
0
Replies (0)GM
Graham M
1 reviews | Active since Jan 2020
4 Mar 2026, 10:00
Payroll blocked erroneously
Sage have blocked access to their online payroll system for our business as they claim we have 3 unpaid invoices for monthly processing. This is NOT TRUE they have been paid by due date. Have managed to eventually contact Sage and have sent them proof of payments but they have still not opened up our payroll. Meanwhile we have been unable to process February 2026 salaries - PATHETIC SERVICE Their own accounting really sucks and this is for an accounting / payroll service provider. Really ????
Helpful (0)
|Replies (0)GM
Graham M
1 reviews | Active since Jan 2020
4 Mar 2026, 10:00
Payroll blocked erroneously
Sage have blocked access to their online payroll system for our business as they claim we have 3 unpaid invoices for monthly processing. This is NOT TRUE they have been paid by due date. Have managed to eventually contact Sage and have sent them proof of payments but they have still not opened up our payroll. Meanwhile we have been unable to process February 2026 salaries - PATHETIC SERVICE Their own accounting really sucks and this is for an accounting / payroll service provider. Really ????
0
Replies (0)DB
DEEPESH B
1 reviews | Active since Jan 2020
4 Mar 2026, 07:33
Poor service delivery, Delays in rolling over to new tax period
I have tried to call the contact centre re rol***** which when I checked on Tuesday 3/3/26 advised I would be able to do so on 4/3/26. However the functionality was not available. Been waiting online for 45 minutes with no response. Then tried web chat and was told that this can only be done now of the 6/3/26. This being said so weekly staff shouldn't be paid this week due to lack of service delivery by a software provider. As a service provider to my clients I can't meet the required SLA's which then impacts me financially. I even requested a letter stating Sage delays but it could not be provided. I don't know maybe I need to use the other providers who update on time like Simple pay etc and who are much cheaper too
Helpful (0)
|Replies (0)DB
DEEPESH B
1 reviews | Active since Jan 2020
4 Mar 2026, 07:33
Poor service delivery, Delays in rolling over to new tax period
I have tried to call the contact centre re rol***** which when I checked on Tuesday 3/3/26 advised I would be able to do so on 4/3/26. However the functionality was not available. Been waiting online for 45 minutes with no response. Then tried web chat and was told that this can only be done now of the 6/3/26. This being said so weekly staff shouldn't be paid this week due to lack of service delivery by a software provider. As a service provider to my clients I can't meet the required SLA's which then impacts me financially. I even requested a letter stating Sage delays but it could not be provided. I don't know maybe I need to use the other providers who update on time like Simple pay etc and who are much cheaper too
0
Replies (0)RV
Rudi V
1 reviews | Active since Jan 2020
2 Mar 2026, 09:38
Sage accounting is a platform with no support in South Africa.
Sage must be the worst accounting platform, My system is off and we have tried to get hold of a consultant to assist us, we have been put on hold since 08h00 this morning, and it is now 11h36, no one assisted us with this renewal process. This is truly ridicules. we pay for a system witch have no support what so ever. We will move on to another service provider.
Helpful (0)
|Replies (0)RV
Rudi V
1 reviews | Active since Jan 2020
2 Mar 2026, 09:38
Sage accounting is a platform with no support in South Africa.
Sage must be the worst accounting platform, My system is off and we have tried to get hold of a consultant to assist us, we have been put on hold since 08h00 this morning, and it is now 11h36, no one assisted us with this renewal process. This is truly ridicules. we pay for a system witch have no support what so ever. We will move on to another service provider.
0
Replies (0)