RR
Rosanne R
1 reviews | Active since Nov 2023
21 May 2026, 08:26
Terrible Support
For the last 4 days the link between my Sage and FNB has been down. This is essential for my business to operate as it kicks off many processes. I have spent a lot of time with Sage and FNB and none are able to give me answers as to when I can expect feedback on this. I cannot be down for 4 days because of this issue with the standard response of "We are aware of the issue and working on the solution". When asking for an ETA on feedback "we are unable to give you an ETA at this moment"
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Sage South Africa's replyOfficial
21 May 2026, 11:09Good day Rosanne,
We hope you are well.Please could you kindly provide us with an alternative contact number, as our Customer Care Agent has unfortunately been unable to reach you on the number currently on file.
We would also like to confirm that we are aware of the current situation regarding the FNB Bank Feed. Our team has prioritized this matter and is actively working with the relevant bank to resolve the issue.
In the meantime, we are sharing updates on our Community Hub as they become available.As a temporary measure, we do have a workaround in place. One of our Customer Care Agents will arrange for the relevant team to contact you directly to guide you through the available options and assist further.
Thank you for your patience and understanding.
Kind regards
The Sage SA Team
We hope you are well.Please could you kindly provide us with an alternative contact number, as our Customer Care Agent has unfortunately been unable to reach you on the number currently on file.
We would also like to confirm that we are aware of the current situation regarding the FNB Bank Feed. Our team has prioritized this matter and is actively working with the relevant bank to resolve the issue.
In the meantime, we are sharing updates on our Community Hub as they become available.As a temporary measure, we do have a workaround in place. One of our Customer Care Agents will arrange for the relevant team to contact you directly to guide you through the available options and assist further.
Thank you for your patience and understanding.
Kind regards
The Sage SA Team
Best regards,
Sage South Africa's reply21 May 2026, 11:09
Official
Good day Rosanne,
We hope you are well.Please could you kindly provide us with an alternative contact number, as our Customer Care Agent has unfortunately been unable to reach you on the number currently on file.
We would also like to confirm that we are aware of the current situation regarding the FNB Bank Feed. Our team has prioritized this matter and is actively working with the relevant bank to resolve the issue.
In the meantime, we are sharing updates on our Community Hub as they become available.As a temporary measure, we do have a workaround in place. One of our Customer Care Agents will arrange for the relevant team to contact you directly to guide you through the available options and assist further.
Thank you for your patience and understanding.
Kind regards
The Sage SA Team
We hope you are well.Please could you kindly provide us with an alternative contact number, as our Customer Care Agent has unfortunately been unable to reach you on the number currently on file.
We would also like to confirm that we are aware of the current situation regarding the FNB Bank Feed. Our team has prioritized this matter and is actively working with the relevant bank to resolve the issue.
In the meantime, we are sharing updates on our Community Hub as they become available.As a temporary measure, we do have a workaround in place. One of our Customer Care Agents will arrange for the relevant team to contact you directly to guide you through the available options and assist further.
Thank you for your patience and understanding.
Kind regards
The Sage SA Team
Best regards,