Sage Support Non Existant

I have been trying to find out why the pricing page has an option that I cannot find in the shop. It has pricing for monthly payments which I am already using on my other business but the shop does not give you the option. I emailed the email on the site and over 24 hours later someone phoned the office and gave a number and person to contact which just goes to a switchboard. After hanging on the line for ages even having to buy more airtime while on the call the call just drops. I have emailed twice since then and get no response to a very basic question. Absolutely not happy with Sage, do not expect support from them.