Sage South Africa

Based on recent customer reviews, Sage South Africa is facing widespread dissatisfaction across every measured theme. Customers describe persistent billing errors, unreachable support, locked accounts after payment, and software issues that go unresolved for months. Long-standing clients report being driven to competitors like Xero and SimplePay. Isolated positive mentions exist where named agents resolved issues, but they are heavily outweighed by systemic service failures.

The most common complaint about Sage South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Service Delivery & Quality. Customers report locked systems after payment, broken bank feeds lasting months, failed payroll processing at month-end, and unresolved bugs. Migration to Sage Business Cloud frequently leaves clients unable to send statements or process salaries, with cancellations not actioned and refunds withheld.

Sage South Africa scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Business Services, compared to the Business Services industry average of 2.8. Their strongest theme is Staff Expertise (1); their weakest is Trust & Ethics (0.7). The top AI-rated Business Services business on Hellopeter is Road Protect (Pty) Ltd (4.5). How is the AI Score calculated? →

Sage South Africa has a TrustIndex of 3 out of 10 on Hellopeter, based on 85 reviews in the last 12 months. Hellopeter has tracked Sage South Africa across 1,599 total reviews. How is the TrustIndex calculated? →