MD
Mr Delivery
Claimed Business
MD
Mr Delivery
Claimed Business
376 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Mr Delivery faces severe and widespread criticism across virtually every aspect of its service. Customers consistently report orders never arriving, payments being deducted without orders processing, drivers delivering to wrong addresses, and customer support that is unresponsive, unhelpful, or dismissive. The rare positive reviews praise individual agents and occasional fast deliveries, but they are vastly outnumbered by deeply negative experiences describing financial loss and broken trust.
Top Strengths:
- •Customer Service & Staff Conduct: A small number of customers praise specific agents like Chante, Veronica, and Maryna for going above and beyond. These individuals are named repeatedly as exceptions who resolve issues with genuine care and professionalism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.9
Score
Ranking
#1
in Food Delivery
NPS Score
-79
Recommended: Unlikely
Review Distribution
1.3|376 Reviews
May '25 - Apr '26
5(5.6%)
4(0.9%)
3(0%)
2(2.4%)
1(91.2%)
5(5.6%)
4(0.9%)
3(0%)
2(2.4%)
1(91.2%)
Recent reviews (376)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKC
Keith C
1 reviews | Active since Jan 2020
19 Mar 2026, 06:15
an unresolved issue with an order I placed through the Mr D app.
an unresolved issue with an order I placed through the Mr D app. I initially placed an order which I later cancelled due to the extended delivery time. The payment for this order was made using a WI voucher valued at R250, along with a card payment of R5. While the R5 card payment was refunded, the voucher amount has not been returned. On my first call, I was advised to contact Capitec, as I was told they had processed the reversal. After conducting their investigation, Capitec confirmed that Mr D is still in possession of the voucher and that no refund was processed on their side. I then contacted Mr D again and was informed that the voucher had been voided and could be reused. However, when I attempted to use the voucher, the application indicated that it was invalid. I followed multiple troubleshooting steps provided by different agents, all of which were unsuccessful. Despite this, I was once again directed back to Capitec, with Mr D stating they are unable to assist further. This ongoing back-and-forth has been both frustrating and time-consuming. To make matters worse, during my most recent interaction, an agent imp**** that I was blocking other customers from receiving assistance, which I found highly unprofessional and dismissive of my concern. I request that this matter be urgently investigated and resolved. Specifically, I expect the R250 voucher to be reinstated or refunded without further delay, and for appropriate attention to be given to the handling of my case.
Helpful (0)
|Replies (0)KC
Keith C
1 reviews | Active since Jan 2020
19 Mar 2026, 06:15
an unresolved issue with an order I placed through the Mr D app.
an unresolved issue with an order I placed through the Mr D app. I initially placed an order which I later cancelled due to the extended delivery time. The payment for this order was made using a WI voucher valued at R250, along with a card payment of R5. While the R5 card payment was refunded, the voucher amount has not been returned. On my first call, I was advised to contact Capitec, as I was told they had processed the reversal. After conducting their investigation, Capitec confirmed that Mr D is still in possession of the voucher and that no refund was processed on their side. I then contacted Mr D again and was informed that the voucher had been voided and could be reused. However, when I attempted to use the voucher, the application indicated that it was invalid. I followed multiple troubleshooting steps provided by different agents, all of which were unsuccessful. Despite this, I was once again directed back to Capitec, with Mr D stating they are unable to assist further. This ongoing back-and-forth has been both frustrating and time-consuming. To make matters worse, during my most recent interaction, an agent imp**** that I was blocking other customers from receiving assistance, which I found highly unprofessional and dismissive of my concern. I request that this matter be urgently investigated and resolved. Specifically, I expect the R250 voucher to be reinstated or refunded without further delay, and for appropriate attention to be given to the handling of my case.
0
Replies (0)NG
Noxolo G
1 reviews | Active since Jan 2020
17 Mar 2026, 14:21
Checkers sixty60 is ten times faster than MrD
Comparing Mr D and Checkers sixty60 these days, Checkers is the ‘stering’ Shem! They used to be on parr but these days MrD is the slowest coach Shem! Use sixty60 for faster deliveries!
Helpful (0)
|Replies (0)NG
Noxolo G
1 reviews | Active since Jan 2020
17 Mar 2026, 14:21
Checkers sixty60 is ten times faster than MrD
Comparing Mr D and Checkers sixty60 these days, Checkers is the ‘stering’ Shem! They used to be on parr but these days MrD is the slowest coach Shem! Use sixty60 for faster deliveries!
0
Replies (0)nS
nkwe S
1 reviews | Active since Jan 2020
16 Mar 2026, 09:25
refund not paid almost a month disgusting service
on the first of march i ordered groceries from mr D app at pick and pay i had to wait 3 hours for the food to be delivered which had items missing i then followed up they said they will refund me for items they didnt have but made me pay for until today i havent recieved my money friday l spoke to Nikitta who is very *********** and made promises that friday id get my money until today nothing these people are money ****mers do not use their services
Helpful (0)
|Replies (0)nS
nkwe S
1 reviews | Active since Jan 2020
16 Mar 2026, 09:25
refund not paid almost a month disgusting service
on the first of march i ordered groceries from mr D app at pick and pay i had to wait 3 hours for the food to be delivered which had items missing i then followed up they said they will refund me for items they didnt have but made me pay for until today i havent recieved my money friday l spoke to Nikitta who is very *********** and made promises that friday id get my money until today nothing these people are money ****mers do not use their services
0
Replies (0)NM
Nonkululo M
1 reviews | Active since Jan 2020
15 Mar 2026, 16:01
Drivers complain
Re: Unfair treatment of Mr D drivers We're writing to express our frustration and concern about the treatment of drivers under the Morningside branch in Durban. As independent contractors, we feel we're being controlled like babies, with unrealistic expectations and little support. Specifically: - We're forced to accept orders up to 11kms away for R27.50, which doesn't cover our costs - We're charged for rejected orders outside our radius, which is unfair - shouldn't we control our own service areas? - Our vehicles are being abused with excessive wear and tear; we're paying installments, insurance, and maintenance - you're not covering these - We receive suspension letters for declining orders that are too far, limiting our earning potential - Allegations of *******ion for shift allocations are rampant - Delayed order charges are unfair - we're not the only ones on the road - Penalties for "damages" or issues with our cars are excessive, considering we cover all expenses - We're being charged for 3rd party cover when our insurance already includes it We're struggling to make ends meet with the deductions and fees. It's unsustainable. Contacts 0665586823
Helpful (0)
|Replies (0)NM
Nonkululo M
1 reviews | Active since Jan 2020
15 Mar 2026, 16:01
Drivers complain
Re: Unfair treatment of Mr D drivers We're writing to express our frustration and concern about the treatment of drivers under the Morningside branch in Durban. As independent contractors, we feel we're being controlled like babies, with unrealistic expectations and little support. Specifically: - We're forced to accept orders up to 11kms away for R27.50, which doesn't cover our costs - We're charged for rejected orders outside our radius, which is unfair - shouldn't we control our own service areas? - Our vehicles are being abused with excessive wear and tear; we're paying installments, insurance, and maintenance - you're not covering these - We receive suspension letters for declining orders that are too far, limiting our earning potential - Allegations of *******ion for shift allocations are rampant - Delayed order charges are unfair - we're not the only ones on the road - Penalties for "damages" or issues with our cars are excessive, considering we cover all expenses - We're being charged for 3rd party cover when our insurance already includes it We're struggling to make ends meet with the deductions and fees. It's unsustainable. Contacts 0665586823
0
Replies (0)SM
Smiso M
1 reviews | Active since Jan 2020
11 Mar 2026, 22:43
Do not buy from them. Find alternative
Food gave me stomach bug and its the second time complaining with no action and then they have a tendancy of being late when its raining and not updating . Really disappointed
Helpful (0)
|Replies (0)CW
Craig W
1 reviews | Active since Jan 2020
11 Mar 2026, 13:51
Disgusting Service
I placed an order and saw it was being collected nearly an hour after ordering. Without notice or communication they just canceled my order. I had to wait and eventually log in to see. The call center was just as useless. No sense of customer service to even inform me and apologize. Doesn't happen with Checkers or Woolies.
Helpful (0)
|Replies (0)CW
Craig W
1 reviews | Active since Jan 2020
11 Mar 2026, 13:51
Disgusting Service
I placed an order and saw it was being collected nearly an hour after ordering. Without notice or communication they just canceled my order. I had to wait and eventually log in to see. The call center was just as useless. No sense of customer service to even inform me and apologize. Doesn't happen with Checkers or Woolies.
0
Replies (0)CC
Cindy C
1 reviews | Active since Jan 2020
10 Mar 2026, 09:25
PATHETIC SERVICE
PATHETIC SERVICE! TIME TO CANCEL MY SUBSCRIPTION CANNOT GET AN ORDER DELIVERED CORRECTLY AND THEN YOU NEED TO CALL MULTIPLE TIMES TO REACH A CUSTOMER SERVICE AGENT WHO DOESNT LIKE BEING COMPLAINED TO SO DROPS THE PHONE.
Helpful (0)
|Replies (0)CC
Cindy C
1 reviews | Active since Jan 2020
10 Mar 2026, 09:25
PATHETIC SERVICE
PATHETIC SERVICE! TIME TO CANCEL MY SUBSCRIPTION CANNOT GET AN ORDER DELIVERED CORRECTLY AND THEN YOU NEED TO CALL MULTIPLE TIMES TO REACH A CUSTOMER SERVICE AGENT WHO DOESNT LIKE BEING COMPLAINED TO SO DROPS THE PHONE.
0
Replies (0)NS
Nthabiseng S
1 reviews | Active since Jan 2020
10 Mar 2026, 08:27
Bad quality food
I ordered food from chicken licken on mrD app, the food was cold. Mr D is asking me to send them pictures, how on earth can a picture show that the food is cold? I have been waiting for feedback since yesterday, and this morning I was chatting with their agent on WhatsApp, he just ended the chat while I was talking. He sent me a R20 voucher saying he is compensating me, for a meal that I paid R130 for. I don't want compensation, they must deliver hot fresh food, not weekend left overs.
Helpful (0)
|Replies (0)NS
Nthabiseng S
1 reviews | Active since Jan 2020
10 Mar 2026, 08:27
Bad quality food
I ordered food from chicken licken on mrD app, the food was cold. Mr D is asking me to send them pictures, how on earth can a picture show that the food is cold? I have been waiting for feedback since yesterday, and this morning I was chatting with their agent on WhatsApp, he just ended the chat while I was talking. He sent me a R20 voucher saying he is compensating me, for a meal that I paid R130 for. I don't want compensation, they must deliver hot fresh food, not weekend left overs.
0
Replies (0)