HR
Humberto R
Active since Feb 2012
8
Reviews
0
Industries
Reviews
8 reviews20 months ago
Power abuse - noise complaint
Hi. While i think SCP does some good work, when is too much power given to a security company. Last night while sleeping on the sofa between 8am -9:30pm was woken up to excessive hooting outside the house. Granddaughter was watching cartoons on TV. Daughter was in her room and son jumped out of bath to check in case it was a accident and someone was fatally injured. What it was, was actually SCP coming to complain that my neighbor had called them for noise. complaint. Despite no noise coming from my house and they could hear out there was music in the air from another function, they thought it best to create noise pollution and hoot outside my house none stop until someone came out. Even after letting them in and confirming no us, they went to tell neighbor and repeated the hooting with neighbor in toe. So i ask SCP, where is my rights and when does this kind of behaviour become harassment of a public member in his own house? Regards,
0 replies
23 months ago
DebtBusters SA
<div>+++++ Our journey with Debt Busters started just over 2.5 years ago. It has been going reasonably well until about 6 months ago when circumstances changed. This was communicated to Debt Busters and as part of the services they should have gone back to our creditors and renegotiated. Issue is every time we called, we were put to a different person. Starting the whole explanation process over and over and over again. To the point that the creditors were calling us directly to make arrangements – unfortunately a lot of them were not updated by Debt Busters. Following almost 5 months of battling with Debt Busters and their non-performance / feedback / actions, we were lucky to be put on to Iman Fredericks. Call Agents had no empathy and where not up to speed with events even to the point of actually blaming us, the client for their non-performance. She has been a blessing from the word go. Her customer service was on point. She heard what happened, made notes of the issues and basically set out to tackle them one by one. We were kept informed all the way and aware of any decisions we needed to make. I’ve been lucky to be able to have Iman assist us since then from time to time. Debt Busters, I hope you realize what a asset you have in Iman and should take a page out Iman’s book and look at how you could upskill the balance of your call desk to her level because if she ever leaves you, I personally feel you would loose clients left, right and center to wherever she goes.</div>
53 replies
47 months ago
Vox Customer Service is non existent
Hi Following my last review on HelloPeter on the 19th May about my line down since the end of March a few things have happenned. Fibre line was restored about 23-25th May. I've queried my account as was being charged for the full month of May. Since then have received a credit for less than 1/2 the month. Have questioned it and in good faith made a payment of over 1/2 of the value of the invoice. After no reply left message for manager in charge of my account to assist as no one dedicated person is dealing with my account as erson responsible is on matunity leave and Vox has not made arrangements for someone specific to stand in. Left message for manager on Friday and no call back. Left another message on Monday and over 2 hours later and no phone call. Everyone you speak to wants to refer it to someone else (email someone else to call you back). Only problem no one ever calls you back. Instead of an answer received a sms with Final Demand on Friday. Nice strong arm tactics VOX - Just hoping the don't suspend my lines again during this long weekend. Used to recommend Vox to eveyone o spoke. Not again. regards,
270 replies
48 months ago
Vox Telecom - Invoicing for services not provided.
Hi Moved to new house on 2nd March. Cancelled my fibre at the old house and applied for the fibre at the new house as part of routine (as been with Vox for many years). My Fibre went live on the 11th March to be disconnected on the 24th/25th March by VOX/Vumatel. After a number of calls sounds like there was a communication issue between Vox and Vumatel and my line/detail were mixed with that of another client of Vox in the same suburb. Forget about the POPI Act implication that has as i now have some info of the other client and we weren't notified by VOX of their internal error. That is where the issue starts to snowball. Only way Vox could rectify was to re-apply for a new line which they did early April. Despite numerous attempts issue was not resolved in April and at the end of April I received an invoice which includes the amount of R1249 for my fibre connection. I again complained and was told not to worry as they would not suspend me until they had completed their investigation. Come 17th May and Vumatel arrives at house at 9am to activate line. At 16:00 till nothing so i called Vox. Did a few tests as fibre link light comes up, but connection and was told they would escalate to relevant team to address who would call me back to update. STILL WAITING. Yesterday phoned VOX again and asked what are my options, as at this point happy to cancel fibre link and go else where as no one is getting back to me. Was told I would have to pay for the early cancellation charges - early cancellation charges for I line that has not been installed - how does that work? Again was told they would escalate and someone would contact me. STILL WAITING. Come 8:15pm yesterday I get a Suspension Notice from Vox for non payment. Account is over 60% directly linked to the Fibre line in question that has not been installed. A further 30% indirectly as have had to use LTE sparingly so i can continue to have some internet. Again phone and spoke to accounts department who reassured me they would escalate to relevant person. At end of day wonder if Vox has new management or something as service has just gone out of the window. Only people still providing decent service there is their support team. Battle to get through to someone at best of times and when you do, you leave messages or select option 1 for them to call you back and nothing. Best was after pressing 1 for Vox to call me back, got a sms message a few hours later asking if issue is resolved and if not to call them again (how is that Vox calling the client?). Have spent a few hundred rand on phone calls to Vox since issue started at end March. HELP PLEASE. Regards,
402 replies
53 months ago
Open Account on Credit Rating's Systems
Hi Been battling with Vodacom for some time. If it do a credit check it shows i have an open account with them since 2014 which is considered as an expense in my credit scoring when i want to finance something. If you phone Vodacom they will confirm i have no open accounts with them and nothing outstanding. Today i got told it could be a contract /prepaid sim that I may have had. As far as I know I have ported all of them out and have nothing with them - many have gone on to other contracts (FNB & Telkom) and have gone back to prepaid. Problem is they don't know and can't even tell me the sim card in question. Pls help me to get this removed from the credit agencies. regards
106 replies
57 months ago
UberEats - A disgrace
Placed a Order on the 2nd July - #1D95A We received a completely different order (2x pizzas instead of 3) and they weren't even the pizzas we ordered. Had to place order with Del Forno Northcliff again and go collect. Wife complained on the app, and due to Covid we have not reopened the app. Too date no one from UberEats has bothered to address issue except their automated reply on the UberEats app. - no calls/email/follow up to check if we were happy. No direct number or email address on website to complain to their UberEats complaint department.
53 replies
132 months ago
Service Received
Hi<br> <br> Had contract with Nashua Mobile which was taken over by MTN.<br> <br> At beginning of May tried to port number to Vodacom as the contract had expired and my other services were with Vodacom.<br> <br> After numerous calls and a lot of passing the buck and sitting on phones for ages which ere not answered, got through to someone who said the number needed to be transferred from the contract to prepaid to make the porting easier.<br> <br> At the time had about R1800 airtime available and number was moved to prepaid. Lost the R1800 of airtime that I had accumulated and was left with a simple R3 of airtime when on prepaid.<br> <br> Since then Vodacom has sent request to port about 2-3 times and every time it is returned to them as declined. Try to get hold of someone at MTN and get no answer. Tried to visit MTN store in Rivonia and they were closed.<br> <br> This is unacceptable as I'm being held to ransom and can't continue to port which is my constitutional right and have been left in the lurch as lost my R1800 which I could have been using during the month. Not to mention that should I have an emergency I can't dial out as the R3 is not finished and not prepared to spend more money buying prepaid vouchers.<br> <br> Regards
76 replies
132 months ago
Reedemable Voucher
Hi<br> <br> Went to Edgars Active Boulders and took voucher received from Edgars which gives me a R250 discount on any purchase over R1000.<br> <br> When came time to pay and redeem voucher manager in store refused to honor voucher as the items purchased were already marked down (on promotion). This despite total value paid was over R1000.<br> <br> No where on vouchers Terms and Conditions does it say that discounted good are not applicable.<br> <br> How many thousands of other vouchers are they not honoring?<br> <br> Regards
76 replies
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1 Star
5 (62.5%)