Vox Telecom

Based on recent customer reviews, Vox Telecom shows a deeply polarised customer experience. While individual agents earn strong praise for resolution and patience, systemic failures dominate the feedback. Billing disputes, cancellation traps, unreturned router charges, and prolonged outages are recurring themes. Communication breakdowns between Vox and infrastructure partners like Frogfoot, Vumatel, and Openserve compound frustration. Customers repeatedly describe being passed between departments without resolution.

The most common complaint about Vox Telecom, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers report aggressive debit orders after cancellation, R1999-R2000 charges for unreturned routers where collection was never arranged, double-billing during relocations, and threats of debt collection. Cancellation processes are described as deliberately obstructive with unfair notice-period clauses.