Bad service

Very disappointing experience with Vox Telecom. I am now going on almost 2 weeks without an internet connection, after previously experiencing another full month without service. Despite numerous follow-ups and several managerial escalations, the issue still remains unresolved. The lack of communication, delayed response times, and failure to restore the service have been extremely frustrating and unacceptable. As a paying customer, I expected far better support and accountability. I sincerely hope this matter receives urgent attention so that no other customer has to go through the same experience.