Bad service, no delivery And no communication

On 10/05/2026 I ordered food that was supposed to be delivered by fani, he didn't deliver, no call, no massage instead he cancelled my order and said customer not founding had to call the store since they've me earlier. I called Mr D the lady who answered the phone said they will send back money on Mr D I said no cos I no longer trust they will deliver is best my money is sent directly to my account. She promised me R100 and I insisted I want my money back on my account. Is over 6 days now and I haven't received my money. Is really inconveniencing me now cause I have to use the money I never planned to use.