Industry AI Summary
Based on an analysis of recent customer reviews across South African restaurants and food providers, the sector's most basic promise, that you will receive the correct meal, quickly and safely, is broken far too often. Order accuracy and delivery failures dominate the complaint landscape, compounded by a delivery platform ecosystem where no party takes responsibility when things go wrong. Yet the sector also proves that when individual staff members care, the entire experience transforms. The gap between the best and worst branch of the same brand is the widest of any sector on the platform.
Industry Strengths
- Customer Service & Staff Conduct: Individual staff members are the sector's salvation. Cashiers, servers, and managers who engage personally with customers, resolve complaints on the spot, and create a welcoming atmosphere generate deep loyalty. Customers consistently name the specific person who made their experience exceptional, recommending them and the branch they work at.
Restaurants & Food Industry Averages
Average customer score across restaurants & food companies, per service theme.
- Order Accuracy
- 1.4 / 5
- Customer Service
- 1.7 / 5
- Food Quality
- 1.6 / 5
- Speed of Service
- 1.4 / 5
- Hygiene & Cleanliness
- 1.4 / 5
Best Restaurants & Food Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months.
S
4.7|59 reviews (last 12 months)|#1 in Restaurants & Food
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NPS83
Replied to 0% of negative reviews
Typically takes to reply
S
#1 in Restaurants & Food
4.7|59 reviews
TrustIndex0
Avg Reply
NPS83
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
4.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
4.6Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
4.4Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
4.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
4.3Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
4.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
4.6
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
4.4
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
4.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
4.3
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
4.3
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
S
2.6|296 reviews (last 12 months)|#2 in Restaurants & Food
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NPS-20
Replied to 0% of negative reviews
Typically takes to reply
S
#2 in Restaurants & Food
2.6|296 reviews
TrustIndex0
Avg Reply
NPS-20
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
2.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
2.8Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
2Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.8Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
2.1Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
2.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
2.8
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
2
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.8
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
2.1
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
2.2
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
N
Nando's
Verified
1.4|250 reviews (last 12 months)|#3 in Restaurants & Food
TrustIndex0
Avg Reply11 hours 2 min
NPS-50
Replied to 92% of negative reviews
Typically takes 11 hours 7 min to reply
N
Nando's
Verified
#3 in Restaurants & Food
1.4|250 reviews
TrustIndex0
Avg Reply11 hours 2 min
NPS-50
Replied to 92% of negative reviews
Typically takes 11 hours 7 min to reply
Order Accuracy
1.3Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.7Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.6Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.3Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.4Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.3
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.7
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.6
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.3
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.4
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.5
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
B
Burger King South Africa
Verified
1.3|254 reviews (last 12 months)|#4 in Restaurants & Food
TrustIndex0
Avg Reply350 hours 49 min
NPS-89
Replied to 47% of negative reviews
Typically takes 341 hours 15 min to reply
B
Burger King South Africa
Verified
#4 in Restaurants & Food
1.3|254 reviews
TrustIndex0
Avg Reply350 hours 49 min
NPS-89
Replied to 47% of negative reviews
Typically takes 341 hours 15 min to reply
Order Accuracy
1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.2Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.2Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.1Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.2
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.2
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.1
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.1
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
P
Pedros Chicken
Verified
1.5|486 reviews (last 12 months)|#5 in Restaurants & Food
TrustIndex0
Avg Reply18 hours 25 min
NPS-58
Replied to 94% of negative reviews
Typically takes 18 hours 13 min to reply
P
Pedros Chicken
Verified
#5 in Restaurants & Food
1.5|486 reviews
TrustIndex0
Avg Reply18 hours 25 min
NPS-58
Replied to 94% of negative reviews
Typically takes 18 hours 13 min to reply
Order Accuracy
1.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.4Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.3Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.4
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.3
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.2
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
K
1.4|961 reviews (last 12 months)|#6 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-86
Replied to 0% of negative reviews
Typically takes to reply
K
#6 in Restaurants & Food
1.4|961 reviews
TrustIndex0
Avg Reply
NPS-86
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.2Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.4Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.3Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.2Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.4Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.2
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.4
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.3
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.2
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.4
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.3
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
O
Ocean Basket
Verified
1.9|130 reviews (last 12 months)|#7 in Restaurants & Food
TrustIndex0
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NPS-67
Replied to 0% of negative reviews
Typically takes to reply
O
Ocean Basket
Verified
#7 in Restaurants & Food
1.9|130 reviews
TrustIndex0
Avg Reply
NPS-67
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.6Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.1Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.6
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.1
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.3
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
M
McDonald's
Verified
1.3|756 reviews (last 12 months)|#8 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-83
Replied to 0% of negative reviews
Typically takes to reply
M
McDonald's
Verified
#8 in Restaurants & Food
1.3|756 reviews
TrustIndex0
Avg Reply
NPS-83
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.2Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.5Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.4Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.2Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.2
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.5
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.4
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.2
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.3
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
H
Hungry Lion
Verified
1.9|376 reviews (last 12 months)|#9 in Restaurants & Food
TrustIndex0
Avg Reply90 hours 6 min
NPS-66
Replied to 32% of negative reviews
Typically takes 106 hours 29 min to reply
H
Hungry Lion
Verified
#9 in Restaurants & Food
1.9|376 reviews
TrustIndex0
Avg Reply90 hours 6 min
NPS-66
Replied to 32% of negative reviews
Typically takes 106 hours 29 min to reply
Order Accuracy
1.4Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.3Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.9Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.3Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.5Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.4
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.3
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.9
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.3
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.5
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.5
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
M
Mr Delivery
Verified
1.3|376 reviews (last 12 months)|#10 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-79
Replied to 0% of negative reviews
Typically takes to reply
M
Mr Delivery
Verified
#10 in Restaurants & Food
1.3|376 reviews
TrustIndex0
Avg Reply
NPS-79
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
0.9Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.1Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
0.9Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
0.8Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
0.9
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.1
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
0.9
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
0.8
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
0.9
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
D
Debonairs Pizza
Verified
1.2|629 reviews (last 12 months)|#11 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
D
Debonairs Pizza
Verified
#11 in Restaurants & Food
1.2|629 reviews
TrustIndex0
Avg Reply
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.2Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.1Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.2
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.1
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.1
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
S
Steers
Verified
1.4|357 reviews (last 12 months)|#12 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
S
Steers
Verified
#12 in Restaurants & Food
1.4|357 reviews
TrustIndex0
Avg Reply
NPS-90
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.3Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.3Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.3
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.3
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.2
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
U
1.1|1,416 reviews (last 12 months)|#13 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-98
Replied to 0% of negative reviews
Typically takes to reply
U
#13 in Restaurants & Food
1.1|1,416 reviews
TrustIndex0
Avg Reply
NPS-98
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
0.6Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
0.7Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
0.8Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
0.8Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
0.7Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
0.6
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
0.7
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
0.8
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
0.8
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
0.7
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
0.7
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
W
Wimpy
Verified
2|172 reviews (last 12 months)|#14 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-59
Replied to 0% of negative reviews
Typically takes to reply
W
Wimpy
Verified
#14 in Restaurants & Food
2|172 reviews
TrustIndex0
Avg Reply
NPS-59
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.4Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
2.1Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.5Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.4Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.4
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
2.1
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.5
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.4
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.6
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
C
1.3|169 reviews (last 12 months)|#15 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-79
Replied to 0% of negative reviews
Typically takes to reply
C
#15 in Restaurants & Food
1.3|169 reviews
TrustIndex0
Avg Reply
NPS-79
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.2Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.2Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.4Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.2
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.2
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.4
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.3
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
R
Romans Pizza
Verified
1.4|142 reviews (last 12 months)|#16 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-62
Replied to 0% of negative reviews
Typically takes to reply
R
Romans Pizza
Verified
#16 in Restaurants & Food
1.4|142 reviews
TrustIndex0
Avg Reply
NPS-62
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.3Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.4Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.1Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.3
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.4
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.1
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.3
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
M
Mugg And Bean
Verified
1.9|125 reviews (last 12 months)|#17 in Restaurants & Food
TrustIndex0
Avg Reply
NPS-66
Replied to 0% of negative reviews
Typically takes to reply
M
Mugg And Bean
Verified
#17 in Restaurants & Food
1.9|125 reviews
TrustIndex0
Avg Reply
NPS-66
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.3Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.7Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.9Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.3Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.1Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.3
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.7
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.9
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.3
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.1
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.5
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
F
Fishaways
Verified
1.3|87 reviews (last 12 months)|#18 in Restaurants & Food
TrustIndex0
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NPS-90
Replied to 0% of negative reviews
Typically takes to reply
F
Fishaways
Verified
#18 in Restaurants & Food
1.3|87 reviews
TrustIndex0
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NPS-90
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.1Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.2Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.3Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.2Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.1
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.2
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.3
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.2
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.2
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
P
2.4|68 reviews (last 12 months)|#19 in Restaurants & Food
TrustIndex0
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NPS-57
Replied to 0% of negative reviews
Typically takes to reply
P
#19 in Restaurants & Food
2.4|68 reviews
TrustIndex0
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NPS-57
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.5Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
2.4Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
2Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.5Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.7Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.5
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
2.4
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
2
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.5
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.7
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.8
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
M
1.5|60 reviews (last 12 months)|#20 in Restaurants & Food
TrustIndex0
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NPS-79
Replied to 0% of negative reviews
Typically takes to reply
M
#20 in Restaurants & Food
1.5|60 reviews
TrustIndex0
Avg Reply
NPS-79
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
1.2Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.4Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.2Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Order Accuracy
1.2
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.4
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
1.5
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
1.2
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1.2
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
1.3
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Poor
Frequently Asked Questions About Restaurants & Food
- Customer Service & Staff Conduct: Individual staff members are the sector's salvation. Cashiers, servers, and managers who engage personally with customers, resolve complaints on the spot, and create a welcoming atmosphere generate deep loyalty. Customers consistently name the specific person who made their experience exceptional, recommending them and the branch they work at.
- Food Quality (When It Hits): When the food is fresh, hot, and well-prepared, customers praise it enthusiastically. Specific branches and specific menu items earn repeat visits and loyal followings. The product itself, when delivered to standard, is the reason people keep coming back.
- Order Accuracy & Delivery: The sector's most damaging failure. Wrong items, missing items, and phantom deliveries where the driver marks the order as complete but the food never arrives. The delivery platform ecosystem creates a triangle of blame between the restaurant, the driver, and the platform, with the customer left carrying the loss.
- Food Quality & Consistency: Branch-to-branch variation undermines the entire brand promise of fast food. Customers visiting the same chain expect the same standard and are disappointed when one branch serves fresh, hot food while another serves cold, stale meals. Raw or undercooked chicken generates the most extreme negative reactions.
- Wait Times & Speed of Service: Waiting 30 minutes or longer for fast food erodes the core value proposition. Delays without communication compound the frustration, particularly when combined with incorrect orders or cold food on arrival.
The best restaurants and food outlets in South Africa do not just serve good food; they run tight operations where the basics work every time. Orders are checked before they leave the counter. Drive-thru staff confirm items at the window. Delivery packaging prevents tampering and preserves temperature. Managers are visible on the floor, not hidden in the back office. When something does go wrong, staff resolve it immediately without argument or blame. The best branches prove that consistency is possible within the same brand, making the inconsistency of weaker branches all the more revealing. --- *"Our AI analysis examines the content of customer reviews across major providers in this industry to identify the key themes that define customer experience. Themes and scores reflect what customers actually describe in their reviews, not simply their star ratings."*
The highest-rated Restaurants & Food companies in South Africa on Hellopeter, ranked by TrustIndex, are:
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews.
Hellopeter's AI analyses Restaurants & Food companies across 5 service themes: Order Accuracy & Delivery (industry average 1.4, best: Stonehaven On Vaal at 4.1), Customer Service & Staff Conduct (industry average 1.7, best: Stonehaven On Vaal at 4.6), Food Quality & Consistency (industry average 1.6, best: Stonehaven On Vaal at 4.4), Wait Times & Speed of Service (industry average 1.4, best: Stonehaven On Vaal at 4.1), Hygiene, Cleanliness & Store Conditions (industry average 1.4, best: Stonehaven On Vaal at 4.3). How does Hellopeter analyse companies? →