Industry AI Summary
Based on an analysis of recent customer reviews across South African restaurants and food providers, the sector's most basic promise, that you will receive the correct meal, quickly and safely, is broken far too often. Order accuracy and delivery failures dominate the complaint landscape, compounded by a delivery platform ecosystem where no party takes responsibility when things go wrong. Yet the sector also proves that when individual staff members care, the entire experience transforms. The gap between the best and worst branch of the same brand is the widest of any sector on the platform.
Industry Strengths
- Customer Service & Staff Conduct: Individual staff members are the sector's salvation. Cashiers, servers, and managers who engage personally with customers, resolve complaints on the spot, and create a welcoming atmosphere generate deep loyalty. Customers consistently name the specific person who made their experience exceptional, recommending them and the branch they work at.
Restaurants & Food Industry Averages
Average customer score across restaurants & food companies, per service theme.
- Order Accuracy
- 1.4 / 5
- Customer Service
- 1.7 / 5
- Food Quality
- 1.6 / 5
- Speed of Service
- 1.4 / 5
- Hygiene & Cleanliness
- 1.4 / 5
Best Food Delivery Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months.
M
Mr Delivery
Verified
1.3|376 reviews (last 12 months)|#1 in Food Delivery
TrustIndex0
Avg Reply
NPS-79
Replied to 0% of negative reviews
Typically takes to reply
M
Mr Delivery
Verified
#1 in Food Delivery
1.3|376 reviews
TrustIndex0
Avg Reply
NPS-79
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
0.9Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.1Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
0.9Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
0.8Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Overall AI Score0.9
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)Order Accuracy
0.9
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
1.1
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
0.9
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
0.8
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
1
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
0.9
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Less than 3 Poor
U
1.1|1,416 reviews (last 12 months)|#2 in Food Delivery
TrustIndex0
Avg Reply
NPS-98
Replied to 0% of negative reviews
Typically takes to reply
U
#2 in Food Delivery
1.1|1,416 reviews
TrustIndex0
Avg Reply
NPS-98
Replied to 0% of negative reviews
Typically takes to reply
Order Accuracy
0.6Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Customer Service
0.7Ind. 1.7
Best: 4.6 (Stonehaven On Vaal)
Food Quality
0.8Ind. 1.6
Best: 4.4 (Stonehaven On Vaal)
Speed of Service
0.8Ind. 1.4
Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
0.7Ind. 1.4
Best: 4.3 (Stonehaven On Vaal)
Overall AI Score0.7
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)Order Accuracy
0.6
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Customer Service
0.7
Industry: 1.7Best: 4.6 (Stonehaven On Vaal)
Food Quality
0.8
Industry: 1.6Best: 4.4 (Stonehaven On Vaal)
Speed of Service
0.8
Industry: 1.4Best: 4.1 (Stonehaven On Vaal)
Hygiene & Cleanliness
0.7
Industry: 1.4Best: 4.3 (Stonehaven On Vaal)
Overall AI Score
0.7
Industry: 1.5Best: 4.6 (Stonehaven On Vaal)
4.5-5 Excellent 4-4.5 Good 3-4 Average Less than 3 Poor
Frequently Asked Questions About Food Delivery
The highest-rated Food Delivery companies in South Africa on Hellopeter, ranked by TrustIndex, are:
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
Across 2 Food Delivery providers on Hellopeter, the average star rating is 1.2 out of 5, based on 1 792 reviews in the last 12 months. The top Food Delivery providers score 1.3+; providers in the bottom tier score below 1.1.
For Food Delivery in South Africa, the same quality markers that distinguish the best Restaurants & Food companies apply: The best restaurants and food outlets in South Africa do not just serve good food; they run tight operations where the basics work every time. Orders are checked before they leave the counter. Drive-thru staff confirm items at the window. Delivery packaging prevents tampering and preserves temperature. Managers are visible on the floor, not hidden in the back office. When something does go wrong, staff resolve it immediately without argument or blame. The best branches prove that consistency is possible within the same brand, making the inconsistency of weaker branches all the more revealing. --- *"Our AI analysis examines the content of customer reviews across major providers in this industry to identify the key themes that define customer experience. Themes and scores reflect what customers actually describe in their reviews, not simply their star ratings."*
Hellopeter's AI analyses Food Delivery providers across key service themes including Order Accuracy & Delivery, Customer Service & Staff Conduct, Food Quality & Consistency, Wait Times & Speed of Service, Hygiene, Cleanliness & Store Conditions. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
Food Delivery is one of the reviewed subcategories within Restaurants & Food on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Order Accuracy & Delivery typically the most scrutinised area in Food Delivery.