What are the best-rated Restaurants companies in South Africa?

The highest-rated Restaurants companies in South Africa on Hellopeter, ranked by TrustIndex, are: . TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.

How do customers rate Restaurants providers in South Africa?

Across 9 Restaurants providers on Hellopeter, the average star rating is 2.3 out of 5, based on 1 846 reviews in the last 12 months. The top Restaurants providers score 2.5+; providers in the bottom tier score below 1.9.

What should consumers look for in a Restaurants provider?

For Restaurants in South Africa, the same quality markers that distinguish the best Restaurants & Food companies apply: The best restaurants and food outlets in South Africa do not just serve good food; they run tight operations where the basics work every time. Orders are checked before they leave the counter. Drive-thru staff confirm items at the window. Delivery packaging prevents tampering and preserves temperature. Managers are visible on the floor, not hidden in the back office. When something does go wrong, staff resolve it immediately without argument or blame. The best branches prove that consistency is possible within the same brand, making the inconsistency of weaker branches all the more revealing. --- *"Our AI analysis examines the content of customer reviews across major providers in this industry to identify the key themes that define customer experience. Themes and scores reflect what customers actually describe in their reviews, not simply their star ratings."*

What does Hellopeter's AI analyse for Restaurants?

Hellopeter's AI analyses Restaurants providers across key service themes including Order Accuracy & Delivery, Customer Service & Staff Conduct, Food Quality & Consistency, Wait Times & Speed of Service, Hygiene, Cleanliness & Store Conditions. Each theme is scored based on the sentiment and detail of real customer reviews.

How does Restaurants compare to other Restaurants & Food subcategories?

Restaurants is one of the reviewed subcategories within Restaurants & Food on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Order Accuracy & Delivery typically the most scrutinised area in Restaurants.

Restaurants & Food:Restaurants Fast Food Food Delivery

Restaurants Fast Food Food Delivery

Industry AI Summary

Based on an analysis of recent customer reviews across South African restaurants and food providers, the sector's most basic promise, that you will receive the correct meal, quickly and safely, is broken far too often. Order accuracy and delivery failures dominate the complaint landscape, compounded by a delivery platform ecosystem where no party takes responsibility when things go wrong. Yet the sector also proves that when individual staff members care, the entire experience transforms. The gap between the best and worst branch of the same brand is the widest of any sector on the platform.

Industry Strengths

Customer Service & Staff Conduct: Individual staff members are the sector's salvation. Cashiers, servers, and managers who engage personally with customers, resolve complaints on the spot, and create a welcoming atmosphere generate deep loyalty. Customers consistently name the specific person who made their experience exceptional, recommending them and the branch they work at.

Restaurants & Food Industry Averages

Average customer score across restaurants & food companies, per service theme.

Order Accuracy: 1.4 / 5
Customer Service: 1.7 / 5
Food Quality: 1.6 / 5
Speed of Service: 1.4 / 5
Hygiene & Cleanliness: 1.4 / 5

Best Restaurants Companies in South Africa

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To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months.

Stonehaven On Vaal

4.7|59 reviews (last 12 months)|#1 in Restaurants

TrustIndex0

Avg Reply

NPS83

Replied to 0% of negative reviews

Typically takes to reply

Stonehaven On Vaal

#1 in Restaurants

4.7|59 reviews

TrustIndex0

Avg Reply

NPS83

Replied to 0% of negative reviews

Typically takes to reply

Spur Steak Ranches

2.6|296 reviews (last 12 months)|#2 in Restaurants

TrustIndex0

Avg Reply

NPS-20

Replied to 0% of negative reviews

Typically takes to reply

Spur Steak Ranches

#2 in Restaurants

2.6|296 reviews

TrustIndex0

Avg Reply

NPS-20

Replied to 0% of negative reviews

Typically takes to reply

Nando's

Verified

1.4|250 reviews (last 12 months)|#3 in Restaurants

TrustIndex0

Avg Reply11 hours 2 min

NPS-50

Replied to 92% of negative reviews

Typically takes 11 hours 7 min to reply

Nando's

Verified

#3 in Restaurants

1.4|250 reviews

TrustIndex0

Avg Reply11 hours 2 min

NPS-50

Replied to 92% of negative reviews

Typically takes 11 hours 7 min to reply

Pedros Chicken

Verified

1.5|486 reviews (last 12 months)|#4 in Restaurants

TrustIndex0

Avg Reply18 hours 25 min

NPS-58

Replied to 94% of negative reviews

Typically takes 18 hours 13 min to reply

Pedros Chicken

Verified

#4 in Restaurants

1.5|486 reviews

TrustIndex0

Avg Reply18 hours 25 min

NPS-58

Replied to 94% of negative reviews

Typically takes 18 hours 13 min to reply

Ocean Basket

Verified

1.9|130 reviews (last 12 months)|#5 in Restaurants

TrustIndex0

Avg Reply

NPS-67

Replied to 0% of negative reviews

Typically takes to reply

Ocean Basket

Verified

#5 in Restaurants

1.9|130 reviews

TrustIndex0

Avg Reply

NPS-67

Replied to 0% of negative reviews

Typically takes to reply

Hungry Lion

Verified

1.9|376 reviews (last 12 months)|#6 in Restaurants

TrustIndex0

Avg Reply90 hours 6 min

NPS-66

Replied to 32% of negative reviews

Typically takes 106 hours 29 min to reply

Hungry Lion

Verified

#6 in Restaurants

1.9|376 reviews

TrustIndex0

Avg Reply90 hours 6 min

NPS-66

Replied to 32% of negative reviews

Typically takes 106 hours 29 min to reply

Mugg And Bean

Verified

1.9|125 reviews (last 12 months)|#7 in Restaurants

TrustIndex0

Avg Reply

NPS-66

Replied to 0% of negative reviews

Typically takes to reply

Mugg And Bean

Verified

#7 in Restaurants

1.9|125 reviews

TrustIndex0

Avg Reply

NPS-66

Replied to 0% of negative reviews

Typically takes to reply

Panarottis Pizza Pasta

2.4|68 reviews (last 12 months)|#8 in Restaurants

TrustIndex0

Avg Reply

NPS-57

Replied to 0% of negative reviews

Typically takes to reply

Panarottis Pizza Pasta

#8 in Restaurants

2.4|68 reviews

TrustIndex0

Avg Reply

NPS-57

Replied to 0% of negative reviews

Typically takes to reply

Rocomamas

2.5|56 reviews (last 12 months)|#9 in Restaurants

TrustIndex0

Avg Reply

NPS-27

Replied to 0% of negative reviews

Typically takes to reply

Rocomamas

#9 in Restaurants

2.5|56 reviews

TrustIndex0

Avg Reply

NPS-27

Replied to 0% of negative reviews

Typically takes to reply

Frequently Asked Questions About Restaurants

: The highest-rated Restaurants companies in South Africa on Hellopeter, ranked by TrustIndex, are:
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
See the full Restaurants ranking →
: Across 9 Restaurants providers on Hellopeter, the average star rating is 2.3 out of 5, based on 1 846 reviews in the last 12 months. The top Restaurants providers score 2.5+; providers in the bottom tier score below 1.9.
: For Restaurants in South Africa, the same quality markers that distinguish the best Restaurants & Food companies apply: The best restaurants and food outlets in South Africa do not just serve good food; they run tight operations where the basics work every time. Orders are checked before they leave the counter. Drive-thru staff confirm items at the window. Delivery packaging prevents tampering and preserves temperature. Managers are visible on the floor, not hidden in the back office. When something does go wrong, staff resolve it immediately without argument or blame. The best branches prove that consistency is possible within the same brand, making the inconsistency of weaker branches all the more revealing. --- *"Our AI analysis examines the content of customer reviews across major providers in this industry to identify the key themes that define customer experience. Themes and scores reflect what customers actually describe in their reviews, not simply their star ratings."*
: Hellopeter's AI analyses Restaurants providers across key service themes including Order Accuracy & Delivery, Customer Service & Staff Conduct, Food Quality & Consistency, Wait Times & Speed of Service, Hygiene, Cleanliness & Store Conditions. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
: Restaurants is one of the reviewed subcategories within Restaurants & Food on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Order Accuracy & Delivery typically the most scrutinised area in Restaurants.