Hungry Lion
Verified Business
Hungry Lion
Verified Business
376 Reviews (last 12 months)
Responds in 90 hours 6 min
AI Review Summary
Based on recent customer reviews, Hungry Lion faces significant operational challenges across nearly every dimension of the customer experience. While a loyal segment of customers praises the brand's affordability and chicken flavour, the overwhelming majority of detailed reviews describe persistent failures in order accuracy, unacceptably long wait times, rude and dismissive staff, inconsistent food quality, and serious hygiene concerns at multiple branches nationwide.
Top Strengths:
- •Food Quality & Consistency: A dedicated customer base genuinely enjoys Hungry Lion's chicken flavour, zamba wings, and burger taste when prepared correctly. Loyal fans describe the food as addictive and affordable, with some branches delivering consistently fresh, hot meals.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.1Trustindex Rating
#4Ranked In Fast Food
90 hours 6 minutesAverage Time To Reply
-66 NPSRecommended: Unlikely
Replied to 32% of negative reviews
Typically takes less than 106 hours 29 min to reply
TrustIndex
2.1
Score
Ranking
#4
in Fast Food
Avg Reply
90 hours 6 minutes
NPS Score
-66
Recommended: Unlikely
Replied to 32% of negative reviews
Typically takes less than 106 hours 29 min to reply
Review Distribution
1.9|376 Reviews
May '25 - Apr '26
5(8.6%)
4(0.3%)
3(1%)
2(3.3%)
1(86.8%)
5(8.6%)
4(0.3%)
3(1%)
2(3.3%)
1(86.8%)
Recent reviews (376)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
BT
Boitumelo T
1 reviews | Active since Jan 2020
17 Mar 2026, 16:30
What a very bad experience at hungry lion
I waited for my order more than two hours without informing me and they keep on laughing making fun of me
Helpful (0)
|Replies (0)BT
Boitumelo T
1 reviews | Active since Jan 2020
17 Mar 2026, 16:30
What a very bad experience at hungry lion
I waited for my order more than two hours without informing me and they keep on laughing making fun of me
0
Replies (0)rR
richardo R
1 reviews | Active since Jan 2020
17 Mar 2026, 06:41
Very poor food and hygine
Dear [Head Office / Customer Care Team], I am writing to formally complain about the extremely poor standards at your Marble Hall branch, which I have personally experienced on multiple occasions. Last week, I visited during a busy period, and the branch was in an unacceptable state: food and bones were left on tables and floors, and staff appeared irritated and unfriendly. I returned later that month around 13:00, and nothing had improved. This raises serious concerns about hygiene and food safety. On the weekend, just after 09:00, I visited again to order the Munch Mix. The staff member was unprofessional and unfriendly, stating she had to check with the manager regarding stock. When she finally returned, my order was appalling: the lettuce was old, there was almost no sauce, the chips were partially frozen, and the strips were tasteless and smelled off. Attempting to take a photo was made impossible by the staff constantly watching me. I have been a regular customer at Hungry Lion in Gordon’s Bay and Strand, where food quality and staff friendliness are always excellent. The Marble Hall branch fails to meet the standards I expect from your brand and presents potential health risks to customers. I urge head office to investigate this branch immediately, address these serious hygiene and service issues, and take the necessary steps to ensure that customers are not exposed to unsafe food or poor service in the future. I request a formal response outlining the actions that will be taken. Thank you for your urgent attention to this matter. Kind regards, Richardo Roccon 082 293 9634
Helpful (0)
|Replies (0)rR
richardo R
1 reviews | Active since Jan 2020
17 Mar 2026, 06:41
Very poor food and hygine
Dear [Head Office / Customer Care Team], I am writing to formally complain about the extremely poor standards at your Marble Hall branch, which I have personally experienced on multiple occasions. Last week, I visited during a busy period, and the branch was in an unacceptable state: food and bones were left on tables and floors, and staff appeared irritated and unfriendly. I returned later that month around 13:00, and nothing had improved. This raises serious concerns about hygiene and food safety. On the weekend, just after 09:00, I visited again to order the Munch Mix. The staff member was unprofessional and unfriendly, stating she had to check with the manager regarding stock. When she finally returned, my order was appalling: the lettuce was old, there was almost no sauce, the chips were partially frozen, and the strips were tasteless and smelled off. Attempting to take a photo was made impossible by the staff constantly watching me. I have been a regular customer at Hungry Lion in Gordon’s Bay and Strand, where food quality and staff friendliness are always excellent. The Marble Hall branch fails to meet the standards I expect from your brand and presents potential health risks to customers. I urge head office to investigate this branch immediately, address these serious hygiene and service issues, and take the necessary steps to ensure that customers are not exposed to unsafe food or poor service in the future. I request a formal response outlining the actions that will be taken. Thank you for your urgent attention to this matter. Kind regards, Richardo Roccon 082 293 9634
0
Replies (0)NB
Natasha B
1 reviews | Active since Jan 2020
16 Mar 2026, 13:44
Never encountered a manager like this
Placed an order from Hungry Lion Zevenwacht the past Saturday Did not receive all items then I proceeded to call to the call center agent just told me log a complaint on Uber, which I did not feedback I then went to hungry lion on Sunday and I told the manager even showing my receipt and she says I didn't pay for it although I have proof! Bad client service hungry lion, doesn't matter if the food is how wonderful the way you treat you clients is horrible.
Helpful (0)
|Replies (0)NB
Natasha B
1 reviews | Active since Jan 2020
16 Mar 2026, 13:44
Never encountered a manager like this
Placed an order from Hungry Lion Zevenwacht the past Saturday Did not receive all items then I proceeded to call to the call center agent just told me log a complaint on Uber, which I did not feedback I then went to hungry lion on Sunday and I told the manager even showing my receipt and she says I didn't pay for it although I have proof! Bad client service hungry lion, doesn't matter if the food is how wonderful the way you treat you clients is horrible.
0
Replies (0)KP
Khanyisa P
1 reviews | Active since Jan 2020
16 Mar 2026, 08:37
Unhappy customer
I have made a complaint to hungry lion and went as far as submitting images of the quality of wings I had received and I had been advised of the 48hour period by the customer cause and I kid you not, no one has gotten back to me, what a ridiculous service I have received from such establishment, I am so disappointed
Helpful (0)
|Replies (0)KP
Khanyisa P
1 reviews | Active since Jan 2020
16 Mar 2026, 08:37
Unhappy customer
I have made a complaint to hungry lion and went as far as submitting images of the quality of wings I had received and I had been advised of the 48hour period by the customer cause and I kid you not, no one has gotten back to me, what a ridiculous service I have received from such establishment, I am so disappointed
0
Replies (0)KS
GL
Gavin L
1 reviews | Active since Jan 2020
14 Mar 2026, 15:59
Poor service and poor product quality
Had to wait a while to be served with cold (hard body style) chicken but what's worse was the Cold attitude of the Cash Cashier (lady in a grey shirt) at till 1. She needs to work at the back not at the till. The Teams service was so bad that even their Team leader or Manager had to ask why the non spicy chicken was not ready and if she should leave recieving the delivery in order to assist the in store customers. It's cashiers and service staff like those at Kempton park Hungry Lion who need to reapply for their jobs as they don't know why they were selected to work for Hungry Lion. Hungry Lion please put some Flame in those staff members they are clearly out of touch with your Values and Brand.
Helpful (0)
|Replies (0)GL
Gavin L
1 reviews | Active since Jan 2020
14 Mar 2026, 15:59
Poor service and poor product quality
Had to wait a while to be served with cold (hard body style) chicken but what's worse was the Cold attitude of the Cash Cashier (lady in a grey shirt) at till 1. She needs to work at the back not at the till. The Teams service was so bad that even their Team leader or Manager had to ask why the non spicy chicken was not ready and if she should leave recieving the delivery in order to assist the in store customers. It's cashiers and service staff like those at Kempton park Hungry Lion who need to reapply for their jobs as they don't know why they were selected to work for Hungry Lion. Hungry Lion please put some Flame in those staff members they are clearly out of touch with your Values and Brand.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 16:41
I sent my 17 year old daughter to buy some meat, she bought a 6 pieces and I called her to ask them to change it to 10 pieces. The cashiers said they don’t do that, she must buy another 4 pieces and then she asked for a refund yhooo the cashier lost it te
Poor service & and an attitude from 1 of the cashiers.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 16:41
I sent my 17 year old daughter to buy some meat, she bought a 6 pieces and I called her to ask them to change it to 10 pieces. The cashiers said they don’t do that, she must buy another 4 pieces and then she asked for a refund yhooo the cashier lost it te
Poor service & and an attitude from 1 of the cashiers.
0
Replies (0)sM